Dell PowerVault MD3400 warning massege: "controller is locked down due to detected corruption in the primary database..." - DELL|EMC Storage Forum - Storage - Dell Community

Dell PowerVault MD3400 warning massege: "controller is locked down due to detected corruption in the primary database..."

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Dell PowerVault MD3400 warning massege: "controller is locked down due to detected corruption in the primary database..."

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Hello dear friends! I have Dell PowerVault MD3400 with two controllers. One of them has a mistake.

MDSM doesn't see it, though one of controllers gets ip adress from DHCP server.

I need your ideas and advises.

Here is a log from putty connection with serial cable:

Reset, Power-Up Diagnostics - Loop 1 of 1
3600 Processor DRAM
     01 Data lines                                                  Passed
     02 Address lines                                            Passed
3300 NVSRAM
     01 Data lines                                                   Passed
3900 Real-Time Clock
     01 RT Clock Tick                                             Passed
Diagnostic Manager exited normally.
08/21/17-11:41:53 (tNetCfgInit): NOTE:  eth0: LinkDown event
08/21/17-11:41:53 (tNetCfgInit): NOTE:  eth1: LinkDown event
08/21/17-11:41:53 (tNetCfgInit): NOTE:  Network Ready
08/21/17-11:41:55 (tNet0): NOTE:  eth1: LinkUp event


Current date: 08/21/17  time: 19:37:38

Send <BREAK> for Service Interface or baud rate change
08/21/17-11:42:10 (tRAID): NOTE:  Set Powerup State
08/21/17-11:42:11 (tRAID): SOD Sequence is Normal, 0 on controller B
08/21/17-11:42:11 (tRAID): NOTE:  loading flash file: ECTDell
08/21/17-11:42:11 (tRAID): NOTE:  unloading flash file: ECTDell
08/21/17-11:42:11 (tRAID): NOTE:  Turning on tray summary fault LED
08/21/17-11:42:11 (tRAID): NOTE:  Installed Protocols: <MTPs: SAS > <ITPs: RDMA ISER IPOIB > <STPs: FCP RmtDMA iSCSI SAS >
08/21/17-11:42:11 (tRAID): NOTE:  Required  Protocols: <MTPs: SAS > <ITPs: UNK > <STPs: SAS >
08/21/17-11:42:13 (tRAID): NOTE:  DSM: Current revision 7
08/21/17-11:42:13 (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.
08/21/17-11:42:14 (tRAID): NOTE:  RCBBitmapManager total RPA size = 3656384512
08/21/17-11:42:14 (tRAID): NOTE:  PCI DevIdl 0x1 is GEN3 MPT Adapter - Host side
08/21/17-11:42:14 (tRAID): NOTE:  PCI DevIdl 0x2 is GEN3 MPT Adapter - Host side
08/21/17-11:42:14 (tRAID): NOTE:  init: ioc: 0, PLVersion: 02-075-00-00
08/21/17-11:42:14 (tRAID): NOTE:  init call sasConfigForTbm

Change TBM to Ext Mode ...
08/21/17-11:42:15 (tRAID): NOTE:  Enable TBM Ext Mode OK
Cable Management is NOT initialized. Code: x00000000
08/21/17-11:42:15 (tRAID): NOTE:  Initiating Host channel: ioc:1 bringup
08/21/17-11:42:15 (tRAID): WARN:  Check/Do IOC FW download chanIdx 0 isHost=1
08/21/17-11:42:15 (tRAID): NOTE:  IOC HW detected, index:0 type:host chan:0 chipID:97 rev:2
08/21/17-11:42:17 (IOSched): NOTE:  SAS Expander Added: expDevHandle:x9 enclHandle:x2 numPhys:30 port:0 ioc:0 channel:1 numEntries:22
08/21/17-11:42:18 (tRAID): NOTE:  IOC:1 Firmware Version: 02-75-00-00
08/21/17-11:42:19 (tRAID): NOTE:  setIOCPhySettings Write the page
08/21/17-11:42:20 (tRAID): NOTE:  Configuring IOC Diagnostic Trace for ioc:1
08/21/17-11:42:20 (tRAID): NOTE:  Diagnostic Trace Post message successful
08/21/17-11:42:20 (tRAID): NOTE:  IOC Snapshot Post message successful
08/21/17-11:42:20 (tRAID): NOTE:  Initiating Host channel: ioc:2 bringup
08/21/17-11:42:20 (tRAID): WARN:  Check/Do IOC FW download chanIdx 2 isHost=1
08/21/17-11:42:20 (tRAID): NOTE:  IOC HW detected, index:2 type:host chan:2 chipID:97 rev:2
08/21/17-11:42:22 (tRAID): NOTE:  IOC:2 Firmware Version: 02-75-00-00
08/21/17-11:42:24 (tRAID): NOTE:  setIOCPhySettings Write the page
08/21/17-11:42:25 (tRAID): NOTE:  Configuring IOC Diagnostic Trace for ioc:2
08/21/17-11:42:25 (tRAID): NOTE:  Diagnostic Trace Post message successful
08/21/17-11:42:25 (tRAID): NOTE:  IOC Snapshot Post message successful
08/21/17-11:42:26 (tSasExpChk): NOTE:  Local Expander Firmware Version: 00.00.90.10
08/21/17-11:42:26 (tSasExpChk): NOTE:  Enabling this controller's expander phys, channel=1
08/21/17-11:42:26 (sasEnPhys): NOTE:  sasEnableDrivePhysTask: 12 phys enabled on channel 1
08/21/17-11:42:26 (tSasDiscCom): NOTE:  SAS: Initial Discovery Complete Time: 43 seconds since last power on/reset, 15 seconds since sas instantiated
08/21/17-11:42:26 (tRAID): NOTE:  usbd: discovered device, drive:0
08/21/17-11:42:26 (tRAID): NOTE:  CrushMemoryPoolMgr: platform and memory (CPU MemSize:4096), adjusted allocating size to 65536 for CStripes
08/21/17-11:42:27 (tRAID): ERROR: FTDC metadata reinit: invalid, moved or RPA size changed
08/21/17-11:42:27 (tRAID): NOTE:  DQ FTDC: Reinitialized DQ Trace History metadata: signature was invalid
08/21/17-11:42:28 (tRAID): SOD: Instantiation Phase Complete
08/21/17-11:42:27 (tRAID): NOTE:  FTDC: Deferring format string copies due to pending restore
08/21/17-11:42:27 (tRAID): WARN:  sodLockdownCheck: sodSequence update: CtlrLockdown
08/21/17-11:42:27 (tRAID): WARN:  No attempt made to open Inter-Controller Communication Channels 0-0
08/21/17-11:42:27 (tRAID): NOTE:  LockMgr Role is Master
08/21/17-11:42:28 (tRAID): NOTE:  WWN baseName 000200a0-98558894 (valid==>SigMatch)
08/21/17-11:42:28 (tRAID): NOTE:  spmEarlyData: No data available
08/21/17-11:42:29 (tRAID): SOD: Pre-Initialization Phase Complete
08/21/17-11:42:51 (ssmSpin): NOTE:  FTDC: Freeze for pending restore from backup
08/21/17-11:42:53 (tRAID): WARN:  CmgrLockdownException: CORRUPT DBM DATABASE DETECTED - LOCKDOWN Type=6
08/21/17-11:42:53 (tRAID): WARN:  ACS: testCommunication: Domi Exception caught: IconSendInfeasibleException Error
08/21/17-11:42:53 (tRAID): NOTE:  ACS: autoCodeSync(): Process start. Comm Status: 0
08/21/17-11:42:53 (tRAID): WARN:  ACS: autoCodeSync(): Skipped since alt not communicating.
08/21/17-11:42:54 (tRAID): SOD: Code Synchronization Initialization Phase Complete
08/21/17-11:42:54 (tRAID): WARN:  Lockdown case-DB CORRUPT. NVPS did not update from Sstor.
08/21/17-11:42:55 (tRAID): SOD: Initialization Phase Complete
==============================================
Title:     Disk Array Controller
           Copyright 2013-2014 NetApp, Inc. All Rights Reserved.

Name:      RC
Version:   08.10.05.60
Date:      02/21/2014
Time:      13:48:14 CST
Models:    2701
Manager:   devmgr.v1110api36.Manager
==============================================

08/21/17-11:42:54 (tRAID): NOTE:  SYMbol available
08/21/17-11:42:54 (tRAID): WARN:  *********************************************************
08/21/17-11:42:54 (tRAID): WARN:  *********************************************************
08/21/17-11:42:54 (tRAID): WARN:  **                                                     **
08/21/17-11:42:54 (tRAID): WARN:  **                   WARNING!!!!!!                     **
08/21/17-11:42:54 (tRAID): WARN:  **                                                     **
08/21/17-11:42:54 (tRAID): WARN:  ** This controller is locked down due to detected      **
08/21/17-11:42:54 (tRAID): WARN:  ** corruption in the primary database.                 **
08/21/17-11:42:54 (tRAID): WARN:  ** In order to prevent any configuration loss, the     **
08/21/17-11:42:54 (tRAID): WARN:  ** backed up database must be restored.                **
08/21/17-11:42:54 (tRAID): WARN:  **                                                     **
08/21/17-11:42:54 (tRAID): WARN:  **                                                     **
08/21/17-11:42:54 (tRAID): WARN:  *********************************************************
08/21/17-11:42:54 (tRAID): WARN:  *********************************************************
08/21/17-11:42:55 (tRAID): SOD: sodComplete Notification Complete
08/21/17-11:42:56 (tRAID): sodMain CtlrLockdown sequence finished, elapsed time = 45 seconds
08/21/17-11:42:56 (tRAID): sodMain complete
08/21/17-11:42:56 (tRAID): WARN:  SOD lockdown sequence complete - suspending...

All Replies
  • Hello Hasan Y,

    Did you recently do a firmware upgrade on your MD3400? Was anything replaced recently? Was there a power outage recently? I will send you a private message & if you can reply back with the service tag of your MD3400 I can look into this & see what is going to need to be done to resolve your issue.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Hello Sam! Thanks for your answer.
    I just pulled out all 12HDDs for other project and put 12 other new empty hard drives like Dell 2TB. When I turned on, controller switched in Lock-Down mode.

    Where can I write my ST number? Will u give me your e-mail or write me a private massege?

  • Hello Hasan Y,

    I sent an email to the address that you used in your profile. If you can reply back with your service tag that would be great.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Hello, Sam. Sorry, I didn't check my mail yesterday. I have replyed to your massege today.

    Good luck!