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Power Supply / Cooling Fan issue

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Power Supply / Cooling Fan issue

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Hello there,

I have problem in our PowerEdge MD36000f which is the left fan (Slot 1) has problem in the power supply. I called the service support this morning and the quality of the connection wasn't good at all. They phoned me back on my mobile number and they asked me to wait. The call cut off and they did not call me again. We have a 4-hours support warranty and did not get the benefit of that so far.

 

Is there any other way to sort this out, please? My location is in Saudi Arabia and the service tag number is <ADMIN NOTE: Service tag removed per privacy policy>

 

Kindest,

All Replies
  • Hello albarwaqi01,

    What error were you getting from your power supply as you didn’t list the error in your post?  If you received a thermal event or something like that in most cases you can inspect the power supply to ensure that the fan is spinning and blowing.  If the fan is not blowing as hard as the right side fan then in most cases one of the fans may have failed & for that we replace the power supply.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)