Dell MD3600F This controller is locked down due to detected, corruption in the primary database - DELL|EMC Storage Forum - Storage - Dell Community

Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Dell MD3600F This controller is locked down due to detected, corruption in the primary database

This question has been answered by DELL-Sam L

Hi all.

We have a  problem with the md3600f.

After Adding the storage it is giving the following Error



 

 

when we go for the Update the Firmware it also not accept that firmware, the version that I have downloaded from dell.com

The next step console cable:

When I connect serial  (The setting that - 115200-8-n-1) . I see the following information. 

What commands can I unlock controller.

Verified Answer
  • Hello xamer,

    What I would so is if you haven’t already contacted support & opened a ticket then I would do that.  The reason is that with a database issue like what you are experiencing they will need to get some logs form the MD3600f and then try to clear the error.  If they can’t get the error to clear then they may need to replace some components to do so.  

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

All Replies
  • Reset, Power-Up Diagnostics - Loop 1 of 1

    3600 Processor DRAM

        01 Data lines                                                  Passed

        02 Address lines                                               Passed

    3300 NVSRAM

        01 Data lines                                                  Passed

    4410 Ethernet 82574 1

        01 Register read                                               Passed

        02 Register address lines                                      Passed

    6D40 Bobcat

        02 Flash Test                                                  Passed

    3700 PLB SRAM

        01 Data lines                                                  Passed

        02 Address lines                                               Passed

    65D0 Host Channel 1--Tachyon QE8

        01 TachLite Register Test                                      Passed

    65D1 Host Channel 2--Tachyon QE8

        01 TachLite Register Test                                      Passed

    65D2 Host Channel 3--Tachyon QE8

        01 TachLite Register Test                                      Passed

    65D3 Host Channel 4--Tachyon QE8

        01 TachLite Register Test                                      Passed

    3900 Real-Time Clock

        01 RT Clock Tick                                               Passed

    Diagnostic Manager exited normally.

    Current date: 08/19/14  time: 23:44:21

    Send <BREAK> for Service Interface or baud rate change

    08/20/14-07:01:50 (tRAID): NOTE:  Set Powerup State

    08/20/14-07:01:51 (tRAID): SOD Sequence is Normal, 0 on controller A

    08/20/14-07:01:51 (tRAID): NOTE:  Turning on tray summary fault LED

    08/20/14-07:01:51 (tRAID): NOTE:  Installed Protocols: <MTPs: FC SAS USB > <ITPs                                                                                                                                                             : RDMA ISER IPOIB > <STPs: FCP RmtDMA iSCSI SAS >

    08/20/14-07:01:51 (tRAID): NOTE:  Required  Protocols: <MTPs: FC SAS > <ITPs: UN                                                                                                                                                             K > <STPs: FCP SAS >

    08/20/14-07:01:52 (tRAID): NOTE:  loading flash file: Fibre

    08/20/14-07:01:53 (tRAID): NOTE:  DSM: Current revision 7

    08/20/14-07:01:54 (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.

    08/20/14-07:01:54 (tRAID): NOTE:   RCBBitmapManager total RPA size = 1778384896

    08/20/14-07:01:54 (tRAID): NOTE:  init: ioc: 0, PLVersion: 11-075-20-00

    08/20/14-07:01:55 (tRAID): WARN:  MLM: Failed creating m_MelNvsramLock

    08/20/14-07:01:55 (tRAID): WARN:  MLM: Failed creating m_MelEventListLock

    08/20/14-07:01:55 (tRAID): NOTE:  CrushMemoryPoolMgr: platform and memory (CPU M                                                                                                                                                             emSize:2048), adjusted allocating size to 262144 for CStripes

    08/20/14-07:01:56 (tRAID): SOD: Instantiation Phase Complete

    08/20/14-07:01:56 (tRAID): WARN:  sodLockdownCheck: sodSequence update: CtlrLock                                                                                                                                                             down

    08/20/14-07:01:56 (tRAID): WARN:  No attempt made to open Inter-Controller Commu                                                                                                                                                             nication Channels 0-0

    08/20/14-07:01:56 (tRAID): NOTE:  LockMgr Role is Master

    08/20/14-07:01:56 (IOSched): NOTE:  SAS Expander Added: expDevHandle:x11 enclHan                                                                                                                                                             dle:x2 numPhys:25 port:2 ioc:0 channel:0 numEntries:22

    08/20/14-07:01:57 (tSasExpChk): NOTE:  Local Expander Firmware Version: 00.00.80                                                                                                                                                             .10

    08/20/14-07:02:04 (tSasDiscCom): NOTE:  SAS: Initial Discovery Complete Time: 38                                                                                                                                                              seconds since last power on/reset, 10 seconds since sas instantiated

    08/20/14-07:02:04 (tRAID): NOTE:  WWN baseName 000890b1-1c24660b (valid==>SigMat                                                                                                                                                             ch)

    08/20/14-07:02:04 (tRAID): NOTE:  spmEarlyData: No data available

    08/20/14-07:02:05 (tRAID): SOD: Pre-Initialization Phase Complete

    08/20/14-07:02:06 (utlTimer): NOTE:  fcnChannelReport ==> -2 -3 -4 -5

    08/20/14-07:02:11 (utlTimer): NOTE:  fcnChannelReport ==> =2 =3 =4 =5

    08/20/14-07:02:21 (tRAID): WARN:  CmgrLockdownException: CORRUPT DBM DATABASE DE                                                                                                                                                             TECTED - LOCKDOWN Type=6

    08/20/14-07:02:21 (tRAID): NOTE:  ACS: Acs Needed on Alt: No, StateCode: 6, Reas                                                                                                                                                             onCode = 12

    08/20/14-07:02:21 (tRAID): NOTE:  ACS: Icon ping to alternate failed: -2, resp:                                                                                                                                                              0

    AcsCommunicator::getInstance() Mode undetermined, using DOMI

    08/20/14-07:02:21 (tRAID): WARN:  ACS: altValidateStagedFirmware(): Domi Excepti                                                                                                                                                             on caught: IconSendInfeasibleException Error

    08/20/14-07:02:22 (tRAID): SOD: Code Synchronization Initialization Phase Comple                                                                                                                                                             te

    08/20/14-07:02:21 (tRAID): WARN:  Lockdown case-DB CORRUPT. NVPS did not update                                                                                                                                                              from Sstor.

    08/20/14-07:02:22 (tRAID): SOD: Initialization Phase Complete

    ==============================================

    Title:     Disk Array Controller

              Copyright 2008-2013 NetApp, Inc. All Rights Reserved.

    Name:      RC

    Version:   07.84.53.60

    Date:      11/14/2013

    Time:      15:17:37 CST

    Models:    2660

    Manager:   devmgr.v1084api04.Manager

    ==============================================

    08/20/14-07:02:22 (tRAID): NOTE:  SYMbol available

    08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

    08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

    08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

    08/20/14-07:02:22 (tRAID): WARN:  **                   WARNING!!!!!!                                                                                                                                                                                  **

    08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

    08/20/14-07:02:22 (tRAID): WARN:  ** This controller is locked down due to detec                                                                                                                                                             ted      **

    08/20/14-07:02:22 (tRAID): WARN:  ** corruption in the primary database.                                                                                                                                                                              **

    08/20/14-07:02:22 (tRAID): WARN:  ** In order to prevent any configuration loss,                                                                                                                                                              the     **

    08/20/14-07:02:22 (tRAID): WARN:  ** backed up database must be restored.                                                                                                                                                                             **

    08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

    08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

    08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

    08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

    08/20/14-07:02:23 (tRAID): SOD: sodComplete Notification Complete

    08/20/14-07:02:24 (tRAID): sodMain CtlrLockdown sequence finished, elapsed time                                                                                                                                                              = 33 seconds

    08/20/14-07:02:24 (tRAID): sodMain complete

    08/20/14-07:02:23 (tRAID): WARN:  SOD lockdown sequence complete - suspending...

  • Hello xamer,

    What I would so is if you haven’t already contacted support & opened a ticket then I would do that.  The reason is that with a database issue like what you are experiencing they will need to get some logs form the MD3600f and then try to clear the error.  If they can’t get the error to clear then they may need to replace some components to do so.  

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Thaks.

  • Did you get any resolution for the same ?????

    I am also facing the same problem.....

  • Any resolution? Same issue on MD3260.

  • At last the only option i found is to replace the controllers

  • Hello xamrekkeb,

    When you get a Primary database corruption error what is need is to recover the DacStor on the controller. To do this requires a Storage Analyst & a support bundle from your MD3xxx. Also you need to have an active warranty. The reason is that to recover the DacStor on your controller can cause data lost if done incorrectly.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)