I bought a "Dell" 250 gb ssd kit for my sons bare bones kit on 03/29/2107. The model is the SK Hynix sc308. It has already failed, and it is very difficult to get anyone at Dell to tell me if they can exchange this. Does anyone know who to contact about this? It supposedly has a 3 year warranty. I paid $159 for the kit so this is a little frustrating.
This is an automated email sent from Dell. The following information is a log of your Dell Chat session. Please save this log for your records. Your session ID for this incident is 79847599.
Session Started with Agent (Sagar_Kholapure)
timothy: " Dell 256GB internal Solid State Drive (SSD) Upgrade Kit for upgrading Dell Desktops and Notebooks - 2.5' SATA
Agent (Sagar_Kholapure): "Hello timothy. Thank you for contacting Dell Basic Warranty Support. My name is Sagar."
Agent (Sagar_Kholapure): "Can you explain the issue you have with your system?"
Agent (Sagar_Kholapure): "And please let me know the service tag first."
timothy: "This SDD drive has failed after 6 weeks in my sons desktop."
Agent (Sagar_Kholapure): "Okay."
timothy: "His suystem is xxxxxxx"
Agent (Sagar_Kholapure): "Can you confirm that the System you need support with is OptiPlex 790 MT with Service Tag : xxxxxxxx?"
timothy: "yes, but what I need is to return and/or exchange the ssd drive I bought in March 2017."
Agent (Sagar_Kholapure): "Thank you for your confirmation. I'd like to inform you that your System's Hardware Warranty expired on 1/14/2015."
Agent (Sagar_Kholapure): "Dell's Basic Warranty support provides assistance for 'In-Warranty' products. You may contact our Out-of-Warranty queue at (800) 288-4410. Thank you for your understanding."
timothy: "The ssd has a 3 year warranty. I purchased it from Dell. It can be used externally. It is not related to this system at all. Who do I contact to just exchange this ssd?"
Agent (Sagar_Kholapure): "I'm sorry but your system does not have a warranty."
Agent (Sagar_Kholapure): "You need to contact above mentioned number."
timothy: "ok will do."
Agent (Sagar_Kholapure): "Is there anything else that I may assist you with?"
Agent (Sagar_Kholapure): "You can always get support for your PC, including diagnostic tests, driver downloads, how-to articles, videos, FAQs on www.Dell.com/Support."
Agent (Sagar_Kholapure): "Thank you for choosing Dell. Wish you a wonderful day ahead."
Agent sent nudge
Session Ended - Nudge
If you require further assistance, please visit us at support.dell.com
Do they really know what they are doing??? Very sad.
OK Dell customer support or whatever you are. I give up. No more wasting hours of my time on a simple part return. You win and you lose. I have purchased several systems from you but now will look for a company that actually cares about their customers.