I've been having an issue with a server for a couple of weeks. It keeps reporting the RAID battery is degraded. I've tried 2 new battery's, so I believe the root cause of the issues must be deeper. I recently upgraded all firmware but I'm still seeing the battery status as degraded. I pulled the log file and found the following:
03/09/17 8:26:46: EVT#18769-03/09/17 8:26:46: 113=Unexpected sense: Encl PD 20 Path 5942b0b0549e4400, CDB: 1c 01 a0 00 04 00, Sense: 5/24/00 03/09/17 8:26:46: Raw Sense for PD 20: 70 00 05 00 00 00 00 0a 00 00 00 00 24 00 00 00 00 00
Can anyone shed some light on what this means and if it could be causing my issues? Or am I looking in the wrong place?
I should probably mention it is a PowerVault NX3000 with a PERC H700i RAID controller.
Do you just have the PERC H700 in your system or do you also have a PERC H800 that has an MD1200 attached to it? Also if you look in OMSA do you have an option to test the battery and if you run it does it error out on testing the battery?
Please let us know if you have any other questions.
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I'm having the exact same issue. Only we have a PowerEdge R710 with a PERC H800 with an MD1200 attached to it. Open Manage Server Administrator Version 8.5.0 running on Server 2012 Standard says the Battery State is Degraded, Learn State is Due. But When try to Start a Learn Cycle via Open Manage Server Administrator, nothing happens when I hit the Execute Button. All of the Firmware and everything else is up to date. I don't know what else to try. Anyone have any suggestions?
Normally when you replace the battery on a PERC card the battery will come with almost no charge on it. For this we recommend that you let the battery charge in the system for 24hours before you check it to make sure that it is working.
When you replaced the battery did you power down your NX3000 or no? If you didn’t then you will need to reboot your NX3000 as it will not notice that the battery has been changed till then.