(The preferred method is to uninstall via the control panel, but the following steps are provided for special cases)
Once the Uninstall has completed or if an error occurs preventing the uninstall from completing, you can ensure a full cleanup by performing the following steps:
[Vista and Windows 7]
Finally, if the uninstall in the first step above failed,you should now open the Control Panel.
Standalone installation files may be found here.
IF YOU STILL HAVE PROBLEMS, PLEASE POST IN THE Dell Microsoft OS Forum Thanks.
It worked!!! I now have Dell PC Checkup back on my laptop. Thanks. PNeely
Last night the computer prompted me to update the support center again. Funny because I had uninstalled it and all but given up. It searched and found the update and now the Dell 3.0 is on this computer and working. I am really not sure how it all happened. I will keep your email in case I ever need to use it again. Gosh I sure hope not but thank you for your input.
I had this problem and I called Dell support. They couldn't fix it so they told me I would have to reinstall Windows to solve the problem. I followed your instructions and it worked. Thanks for posting the information.
What do I do if DSC is still in the programs and features list?
Yes, I tried these instructions. I get hung up on the "Make sure DSC is not in the programs and features list." WHICH IT IS. Even after I complete the first two steps. However, in these instructions, there is no action to take if it is still there. What do I do. So far the only suggestions I have been given is to wipe my hard drive and start over. I REALLY don't want to have to do that, but this pop up window is driving me crazy. If I have to take that step, I will.
The schtasks command did not work for me (WinXP). Instead, I went into Scheduled Tasks (in Accessories or Administrative Tools), found and deleted the tasks from the list.
For a customer of mine, I had to install a new hard drive (due to a crashed one) and use the Dell recovery CDs. Then had to go to Dell support and download all the drivers. Of course, aulauncher.exe ran, found an update (though DSC 2.0 was not even installed at this point), attempted to install DSC latest version, and it kept giving me the message that "Software Was Not Installed".
I found this post in this forum, but following the steps did not change anything. So, instead of deleting the folder PCDr, I instead went down into that folder and dug into the log files. I was looking for something that would point to the location on Dell.com where I could manually download the installer for DSC. While looking, the curious thing I found was a note that indicated Dell's own file did not pass muster "Certificate on patch file is not valid: C:\MYPATH\full_dsc_5907_39_64_02.exe.
However, then I looked earlier in the same log and found this line: "Build(5908) update url: content.dellsupportcenter.com/.../dsc_5908.xml"
When I opened this url, it opened in a mode that looked like the code of an XML file, but that code had two lines in it that were just the gold I was searching for:
From these two lines, I was able to construct the URL to manually download the actual install file so that I could save it and run manually (you see, aulauncher.exe, was deleting, or in terms the log file used, disposing of, the full download file!)
The constructed download URL for DSC 3 is as follows:
Once I downloaded and saved this full installation file, I was then able to install DSC 3 and now have it working properly on the Dell unit for my customer. I sincerely hope this information helps others who have been having issues installing/reinstalling DSC.