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Can't install Dell Support Center 3.0

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Hi,

I have a Dell Inspiron 14R with Windows 7. I have the outdated version of Dell Support Center, so I uninstalled and whenever I try to install the new Dell Support Center, I get the error message: Software not Installed. I've tried doing a customer chat with Dell and they tried everything they could to get the software to install. I even reset the computer back to factory defaults using Dell Datasafe.  Did anyone else receive this issue when installing the support center? If so, could you please tell me how you fixed it?


This is what the error looks like:

This happens right after it is checking for updates.

Verified Answer
  • Hi,

    Try to do the following:

    Download Dell Support Center with the aulauncher.exe. After you get the message "Software not installed" exit and go to C:\Users\"your username"\AppData\Roaming\PCDr\Update\Binaries (for Windows 7). Run the .exe you find in this folder. After the installation you will not be notified that it was successful but you'll find the Dell Support Center in your start menu.

    It worked for me, i hope i could help.

  • gsrikanth

    hi all..

    thanks to dell for fixing this....

    i'he downloaded the dell support center agian ...it installed fine...no errors nothing...

    Yes. It looks like Dell had solved the issue as well. Now Dell Support Center is able to be installed normally. You don't need to go into the hidden directory anymore on the verified answer.

    Thanks Dell!

All Replies
  • Hi all,

    i'm also facing the same problem..is there any problem with the software???

    i'm using dell inspiron 15r...

    i have done all the things suggested by the dell support team..

    they suggested reinstall the os ----done ---no luck

    installed all the latest divers from the dell website---done--no luck

    created a new  admintrator account and agin downloaded the dell support center--done---no luck.....

    i'm getting the same screen as posted above..

    called 6 times to dell customer care about this issue in two days...no luck...Angry

  • gsrikanth

    Hi all,

    i'm also facing the same problem..is there any problem with the software???

    i'm using dell inspiron 15r...

    i have done all the things suggested by the dell support team..

    they suggested reinstall the os ----done ---no luck

    installed all the latest divers from the dell website---done--no luck

    created a new  admintrator account and agin downloaded the dell support center--done---no luck.....

    i'm getting the same screen as posted above..

    called 6 times to dell customer care about this issue in two days...no luck...Angry

    Yeah, it used to work if I had the original Dell Support Center 2.0. If I had uninstalled it, then I would get this error message on the 3.0 installation.

  • If you have uninstalled or deleted the dell support center 2.0,or never had it installed and want the new version support center 3.0 installed.Make sure you have the latest Microsoft .net Framework installed,and have the dell support center 3.0 stored in the "download this list", on the driver and download page.Install support center 2.0 again and once installed,make sure in the options,you have it set to recieve all updates and let dell search for tag number.Either open support center 2.0 and click the update button to search for the updates,or you can wait for it to automatically search on its own.It took about 5 minutes to pop up with "dell support center update" on my system when i had this problem.

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • dgkpcon

    If you have uninstalled or deleted the dell support center 2.0,or never had it installed and want the new version support center 3.0 installed.Make sure you have the latest Microsoft .net Framework installed,and have the dell support center 3.0 stored in the "download this list", on the driver and download page.Install support center 2.0 again and once installed,make sure in the options,you have it set to recieve all updates and let dell search for tag number.Either open support center 2.0 and click the update button to search for the updates,or you can wait for it to automatically search on its own.It took about 5 minutes to pop up with "dell support center update" on my system when i had this problem.

    What's the latest .Net framework? I have version 4. If it is the latest, then I also do have Dell Support Center 2.0 because I reset my Dell laptop again.

     

    UPDATE: Googled the latest .NET framework and it is version 4. I tried adding the item to the download list on the driver site but no luck. Does the Dell Support Update use the Consumer In-Home Agreement? Cause for that I get a fatal error when it tries to install: Fatal error 2343. Fatal error during installation.

  • During which install,.net or the support center????When you clicked to add the support center to the download list what happenned exactly??

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • hi

    thanks for ur suggistion..

    the .net framework 3.5 also not installing in my system...Crying

    its saying setup error...there is  no problem with the setup file..bcoz i've downloaded it from microsoft site...

    by this i can clearly say that some thing is really missing in my system..some driver or something which is primary to install applications..ConfusedConfused

  • Never mind, ignore the In-Home service agreement (thats where the fatal error was in). I tried installing a clean version of Windows 7 and the program still shows up the error message. The latest version of .NET framework is version 4. I had that and still the issue happened. I'm starting to think that the issue is resulting from the program from Dell instead of our computers.

  • I can now confirm the issue that the message above is an error from the very new version of Dell Support Center. I have another Dell computer that has Dell Support Center 3.0 and I tried running aulauncher.exe and it still said it. This is from Dell's side of the program and not our computer's.

  • Hi - I am encountering the exact same error while trying to re-install Dell Support Center. I would be very iterested to see if there is a solution to this strange error.

    I had uninstalled it after getting the repeated message "Dell Support Center has stopped working". I tried various fixes recommended by Dell, system restore, cmd updates, etc, none worked so I did a full uninstall, through control panel  and followed up with manual uninstall to remove various orphaned files. After uninstalling Dell Support Center, Google Chrome crashed declaring "Unable to find locale data files. Please reinstall". Then Roxio Creator DE required reinstall "The certificate file is missing or has been corrupted. Please re-install it", and Canon Camera Access threw up the error "Library 8 has stopped working". Chrome & Roxio are now working after re-install.

  • Guys.. I think that uninstalling dell support center 2.0 to update to 3.0 is the problem. I think that the DSC 3.0 installer attempts to detect the the DSC Software, and because you uninstalled DSC, it has no relevant system files to update and it will say "sofware not installed". But this is just a theory, they may be other problems preventing it to install.

  • DellUser_AJ

    Guys.. I think that uninstalling dell support center 2.0 to update to 3.0 is the problem. I think that the DSC 3.0 installer attempts to detect the the DSC Software, and because you uninstalled DSC, it has no relevant system files to update and it will say "sofware not installed". But this is just a theory, they may be other problems preventing it to install.

    Just tried updating 2.0 to 3.0. I have 2.0 installed. For some reason, the message still pops up.

  • Hey Dell, Hi everyone...

    Dell... will this be fixed anytime soon. i was trying to update "Dell Support Center" when i got this very same error message... "Software not installed".

    I then uninstalled the program thinking a clean install would do the trick and NO  Crying

    Still getting the same error message even with a attempt at a clean install.

    So now i have no Dell Support Center. 

    Anyone know where i can download older versions?

  • notrandom

    Hey Dell, Hi everyone...

    Dell... will this be fixed anytime soon. i was trying to update "Dell Support Center" when i got this very same error message... "Software not installed".

    I then uninstalled the program thinking a clean install would do the trick and NO  Crying

    Still getting the same error message even with a attempt at a clean install.

    So now i have no Dell Support Center. 

    Anyone know where i can download older versions?

    I don't think so, but I was lucky enough to find the older program on my Dell driver DVD.


    Dell Support Center 2.0:

    http://www.mediafire.com/?nawnia5qj4784w4

  • Hi,

    Try to do the following:

    Download Dell Support Center with the aulauncher.exe. After you get the message "Software not installed" exit and go to C:\Users\"your username"\AppData\Roaming\PCDr\Update\Binaries (for Windows 7). Run the .exe you find in this folder. After the installation you will not be notified that it was successful but you'll find the Dell Support Center in your start menu.

    It worked for me, i hope i could help.

  • Wow. Amazing! It worked. Thank you so much. After much deliberation from the Dell Tech agents, a community member was able to solve it. I accessed the file and the new dell support center has been installed. I hope Dell fixes the issue, but for now this is the temporary solution to installing the new support center.  The directory can be accessed by showing hidden files or folders. Or you can type the whole directory (be sure to replace "your username" without quotes) in Windows explorer. As dbay2 said, the installation will not notify about completing the installation, but you will find the application in the Start menu.