Warning - This is my first time using any online forum! If I transgress any etiquette, let me know.
I am asking this for my brother-in-law. He has a new Dell 4600 with Windows XP Home Edition--hasn't has it for very long. He tells me that he was notified of some updates to apply (I am not sure if they were Norton anti-virus live updates or Microsoft updates or Dell updates). After the updates applied, he was instructed to restart the computer. When he did, he got the following error message: Unmountable_boot_volume technical information Stop: 0x000000ED (0x82364e30, 0xc0000006, 0x00000000, 0x00000000)
Can anyone tell me what might be wrong and what steps he needs to follow to clear up this problem?
Thanks for the link to the Microsoft Knowledge Base article. It took a while to work through it all, but I did get my brother-in-law's PC working. I had to boot from the WinXP CD, run the CHKDSK /r and then restart. Running the Chkdsk took almost an hour.
Thanks for the help!