A major bug in the latest SupportAssist / Dell Diag Control Device - Microsoft OS Forum - Software & Operating Systems - Dell Community

A major bug in the latest SupportAssist / Dell Diag Control Device

Software & Operating Systems

Software & Operating Systems
Microsoft, Linux, Productivity software, discussion

A major bug in the latest SupportAssist / Dell Diag Control Device

This question has been answered by Steve13565

Just fixed this issue with a customers Vostro 3750.

The latest Support drivers cause DPC latency of half a second at a time once every 60 seconds and a lot more smaller pauses in between. The problem can be seen as mouse cursor is stuck for a moment and if there's audio, you'll hear a buzzing sound.

See more user experiences at: http://www.sevenforums.com/sound-audio/361186-audio-stutters-buzzing-caused-dpc-latency.html

A correct solution at the moment seems to be disabling the system device Dell Diag Control Device (i.e. DDDriver64Dcsa.sys) until new version is published.

Hope this helps someone to avoid all the troubleshooting we had to do...

greetings,

 THe

Verified Answer
  • I eventually discovered that my problem was a dying hard drive.  The reason the disk was getting tied up was that it was having trouble being written to (or read possibly).  When the disk finally died, and I replaced it, my problems were gone.  I am slowly (or not so slowly) replacing all my seagate drives with either Hitachi or Toshiba drives.  I have two computer, two external drives and an 8 drive NAS.  I have had 4 Seagate drives die on me.  So far, the Toshiba and Hitachi drives haven't failed me.

    I know that Seagate has bought out the Htachi drive business.  I am just hoping that Seagate doesn't manage to botch the superior Hitachi technology.

All Replies
  • My Studio 1909 (Win 7 Home Premium) installed Dell Data Vault and Dell SupportAssistAgent yesterday. It had barely finished and I got the blue screen of death. Our other Studio 1909 installed it on Friday and immediately had the same thing. Both computers crashed regularly with blue screens yesterday. So I am trying to resolve a crashing problem on two computers.

    I have turned off the Data Vault service and Data Vault Wizard services. If that works, I'll find out how to prevent them starting on startup. If necessary I'll uninstall Data Vault and Support Assist.

    Come on Dell, what are you doing foisting poor software on your users?

  • I can't help you. I was hoping that you had received help that would help me.

    I open task manager every time I start the computer. I do this so that I can see what all is running, and allow memory and disk hogs to do their thing before I do anything with my computer.

    Just now, after starting the computer, I noticed Dell Data Vault (delldatavault.exe) running. It is located at c:\program files\dell\dell data vault. The properties says that it was created on January 30,  2015.

    I've never seen this exe before, and I was wondering what it is, where it came from, why it is on my machine, why it is on my machine now when I've had it since August 2013, and why has it never been shown to be running before, yet it is running now.

    I hope someone clears this up here. Otherwise I guess I will have to consider it malware and get rid of it.

  • Same issue here on my XPS l502x.

    I have found that disabling the Dell Data Vault and Dell Data Vault Wizard services have also had the same resolution. It's not a proper fix, but who knows how long it's going to take Dell to release a bug fix update.

  • Just found out that disabling this service is not a sufficient fix. The service will get loaded despite the device is disabled. Uninstalling all Dell Support components seems to be a proper fix until Dell releases a working version.

    -THe

  • Earlier you said that you just disabled the drivers. Did you disable the services as well through services.msc?

  • WHY it is there all of a sudden, is what I want to know. I bought this computer in August or September 2013, and it hasn't been here before. You'd think that Dell would get on this thread and clear this all up. Is anyone even sure it is actually a Dell program? What is its sudden need to activate after a year and a half? This is too fishy for my blood.

  • A fix has now been developed and successfully tested internally for this issue, however we feel it's important at this time to assist customers with this hotfix to ensure it addresses the problems they are seeing in their particular configurations before posting the fix for wide distribution.

    We have already contacted a number of customers who reported the issue on other forums and thus far, results have been positive. If you would like us to work with you to implement this hotfix, please place a reply into this forum and we’ll contact you as quickly as possible or send mail to supportassist@dell.com

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

  • What is Dell Data Vault service, Where did it come from, Why did it suddenly appear on 01/30/2015 on a 15 month old XPS8700, Why do I now get this message every time my computer boots:  "Dell Data Vault service terminated unexpectedly", and Do I have to uninstall Dell Support Services to correct this?

  • When will this fix be available for all? Or can  I go about getting the hotfix at least?

  • Exactly, Bandit1949. All we've been told is that there is a fix. "What is it and why is it suddenly there?" needs to be answered. Dell needs to be more transparent.  How do I know it needs fixing? I didn't complain that it was doing such and such wrong. What is going to be fixed? How is the seemingly secret program going to be fixed? Why does Dell insist that we must remain ignorant and blindly do as they say?

  • Same problem on my new XPS 8700.  DellDataVault.exe causing freeze up's.  I would like to try your hotfix.

    Thanks,

    Richard nye

  • Hi,

    I got an annoying problem with my vestro 5460(win 8.1), a buzzing sound happened every 60 sec while watching videos on YouTube or other programs. While this happened "DelldataVault service" and "windows interrupt service routine coming up in my Task Manager. A similar problem was found in another post in this community--"Having a few recent problems with system processes."  I'd pretty like to have this problem hot fixed.

     

  • I am very angry about this DellDataVault and all the other programs attached to it  and our pre-downloaded software.  I am getting mini-dumps 3 or 4 times a day!!!!!!! ALL THESE DUMPS ARE HAPPENING BEHIND THE SCENE --- I ONLY KNOW THEY ARE/HAVE HAPPENED VIA- DELL DETECT---THEN-UPDATE-THEN I GO TO SYSTEM AND THERE THEY ARE!!!!!!!!!!!! THIS ALL STARTED ON FEB 11, 2015!!!!!!!!!!!!!!!!WHEN BEHIND THE SCENE THIS AND OTHER UPDATES WERE DONE................SHAME ON THE SYSTEM SOFTWARE PEOPLE!

    WHO PAYS FOR ALL THE NECESSARY WORK TO REMOVE/REPAIR ALL THESE SYSTEM MINI DUMPs EG CRASH BITS OF DATA, REGISTRY FILES, ETC.  ME! THE COMPUTER WAS almost 2 GRAND!!!

    I MAYBE HAVE 30 HOURS ON IT SINCE MAY 1ST, 2014. IT IS THE MODEL XPS8700,   i7 4770,8GB CACHE 3.9GHZ,  AMD  32GB DDR3 1600 MHZ 256 SSD DRIVE & 3TB REGULAR SATA. &&&&& THE DEAR AMD HD R9 270 2GB GDDR GRAPHICS CARD.

    THE MACHINE IS JUNK.  I HAVE A 16 YEAR OLD DELL LAPTOP THAT BOOTS FASTER AND RUNS MY PROGRAM FASTER. 

    I ALSO OWN A 2007- DELL, DUO CORE PROCESSOR DIMENSION E520 WITH XP (THE REAL VERSION) AND IN THE LAST 5 YRS I HAVE NEVER HAD ANY CACHE DUMPS.

     I AM NOT TECHNICALLY TRAINED ON COMPUTER SOFTWARE BUT I SURE KNOW ABOUT RELEASING PRODUCTS TO THE MARKET BEFORE THEY ARE READY.  IT IS THE WORST PERSONAL RELATIONS ERROR A COMPANY CAN MAKE.  I TELL 2 FRIENDS, ETC ETC.   AUTOMOBILE MANUFACTURERS FOR EXAMPLE LEARNED THIS FACT, PR DISACTERS.

    PS I READ IN PC'S TYPE MAGAZINES LAST WEEK, THAT THIS NEW GREAT SYSTEM OF SYSTEM SERVICE WAS MADE SO THAT DELL CAN SAVE MONEY!!!!!!!!!!! PREMIUM SERVICE TELEPHONE CALLS.  WE GOT HAD PEOPLE!!!!!!!!!!!  CLASS ACTION?



     

  • THE OPERATING SYSTEM IS *8.1 (*FACTORY INSTALLED.  THE CONFIGURATION WAS DELL's!  VERSUS CUSTOM MADE HENCE THERE RESPONSIBILITY TO MADE THE CONFIGURATION WORK. 

    NO NONSENSE ABOUT THIRD PARTY PARTS.  LOL ALL OF IT IS 3RD PARTY STARTING FROM THE INTEL, i7 MICROPROCESSOR.

  • I need the fix too.