Internet Explorer 11 fails to update in Windows 7 - error 9C48 - Microsoft OS Forum - Software & Operating Systems - Dell Community

Internet Explorer 11 fails to update in Windows 7 - error 9C48

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Internet Explorer 11 fails to update in Windows 7 - error 9C48

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Every single time I shut down Windows 7 it says it is installing updates (1 of 1). Checking Windows Update it only shows one important update: INTERNET EXPLORER 11 FOR WINDOWS 7 FOR X-64 BASED SYSTEMS It is trying to install this but always fails, if I try to do it manually, it fails and gives me the error 9C48 I am currently running IE - version 11.0.9600.16428 update versions: RTM (KB2841134) I have been working on this problem with a "MVP" on Microsoft's community help site but the only helpful thing he's given me is how to hide the IE 11 update so it no longer tries to update every time I shut down, but he insists that without the latest IE updates my computer is at risk.
Verified Answer
  • Okay, I finally just gave up and returned the computer to the Factory settings, reinstalled

    all the security updates, etc...  and stuck with IE 10 (read too many bad things about Windows 7/ IE11 combo)

     

    Now everything seems okay. Thanks for your help.

All Replies
  • gideon52,

    Internet Explorer 11 has been causing printing issues, so I have instructed people to uninstall IE11.

    Go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

    Restart the computer, when prompted.

    After you startup the system, you'll probably have Internet Explorer 10 installed. You can then try Windows Updates and see if IE11 will install. You may have to restart and see if there are updates that need installed.

    Also try reading...

    How to Repair Windows 7 Update Issues

    or

    Windows Updates failing in Windows 7 {SOLUTION}

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • There are no versions of IE anywhere on the list of "Installed Updates" IE10 was there, but I deleted while trying to uninstall IE11 on the advice of the person on the Windows forum...It had no effect whatsoever on IE11. I ran through the steps in the 2 links you posted and they had no effect.
  • gideon52,

    Try downloading Internet explorer 11 and see if it installs.

    http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Tried it and it failed, said there is already a more update version installed.
  • gideon52,

    That's strange.

    Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there.

    If it shows IE10, then I don't see why it's saying you have a newer version installed.

    Options...

    Download and install CCleaner

    Open it, then click on registry, scan for issues. Click on fix selected issues, Backup changes to registry, yes, Fix all selected issues.

    Restart the computer.

    Then try to install IE11

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • Okay, I finally just gave up and returned the computer to the Factory settings, reinstalled

    all the security updates, etc...  and stuck with IE 10 (read too many bad things about Windows 7/ IE11 combo)

     

    Now everything seems okay. Thanks for your help.

  • If this post shows up twice I apologize, apparently Dell's forums work about as well as

    their phone tech support.

     

    I returned the computer back to Factory settings, reinstalled all the security updates, etc...

    now things seem fine. Sticking with IE10 (I've read too many bad things about the Win7/IE 11

    combo).

    Thanks for your help.

     

  • gideon52,

    Glad you got it working! Yes Thanks for posting abck.

    Take care,

    Rick

    #DellRockstar

    What is a Dell Service Tag and how do I locate it? 

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    #DellWorld 2012

    #DellWorld 2015

    #DellEMCWorld 2016

    #MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

  • errore Explorer 9c48