Trusted Drive Manager memory issue

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Trusted Drive Manager memory issue

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Hello,

I have a new Dell E4620 laptop with Win7 64bit Pro and 4GB RAM installed.

I connected a SATA HD (Seagate Momentus, 320GB) to this laptop via a USB-SATA adapter.

When I connect the HD, the TDM consumes all available RAM to the point where the system slows to a crawl. The internal laptop HD won't stop accessing and my free RAM goes from 2.5GB free to 0 free.

I've tried killing the process but it just comes back. I've tried disabling TPM Base Service but that had no affect.

I've also tried to turn off the TPM via this below but I get a message here stating "Compatible TPM cannot be found".

http://technet.microsoft.com/en-us/library/cc749022(v=ws.10).aspx#BKMK_S2

Does anyone know how I can either stop/uninstall this service or at least prevent it from consuming all memory? This is not usable as is.

Thank you,

-Steve

 

 

 

Verified Answer
  • Hi ryderse,

    Welcome to the Dell Community.

    Please try to disable 2 services:-

    1. The TDM service is used for drive encryption which slows the performance of the internal drive.  Below are instructions on how to disable the service. Once the service is disabled it will remain disabled until the service status is changed manually.

    •    Right click on Computer and select Manage

    •    Turn down Services and Applications arrow and select Services

    •    Scroll down to TDM Services and right click on select properties

    •    Service Status select stop

    •    Change start type: Disabled and Apply

    •    Close all open windows and application

    •    Restart system

    2. The Indexing Services is a small program that hogs HUGE amounts of RAM

    •    Right click on Computer and select Manage

    •    Turn down Services and Applications arrow and select Services

    •    Select Indexing Services and right click on select properties; Service Status select stop

    •    Change start type: Disabled and Apply

    •    Close all open windows and application

    •    Restart system

    Please run some virus and malware scans on the computer.

    Please try these steps and let me know of the outcome

    Glad to be of assistance

    Thanks,

    Manpreet

    Dell |Social Outreach Professional | Global Social Media Community

    You can reach us at http://en.community.dell.com/

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
All Replies
  • Hi ryderse,

    Welcome to the Dell Community.

    Please try to disable 2 services:-

    1. The TDM service is used for drive encryption which slows the performance of the internal drive.  Below are instructions on how to disable the service. Once the service is disabled it will remain disabled until the service status is changed manually.

    •    Right click on Computer and select Manage

    •    Turn down Services and Applications arrow and select Services

    •    Scroll down to TDM Services and right click on select properties

    •    Service Status select stop

    •    Change start type: Disabled and Apply

    •    Close all open windows and application

    •    Restart system

    2. The Indexing Services is a small program that hogs HUGE amounts of RAM

    •    Right click on Computer and select Manage

    •    Turn down Services and Applications arrow and select Services

    •    Select Indexing Services and right click on select properties; Service Status select stop

    •    Change start type: Disabled and Apply

    •    Close all open windows and application

    •    Restart system

    Please run some virus and malware scans on the computer.

    Please try these steps and let me know of the outcome

    Glad to be of assistance

    Thanks,

    Manpreet

    Dell |Social Outreach Professional | Global Social Media Community

    You can reach us at http://en.community.dell.com/

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • Thanks. I stopped this TDM Service but it kept re-starting. It wasn't until I disabled it, then stopped it and then rebooted did it finally clear up this issue.

    The Indexing service was not running at all.

    Thanks again!

    -Steve

  • Thank you  for the response,

    I am glad that this issue has been resolved.

    Please reply if you have any further questions.

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6