PC-Doctor Module has stopped working

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PC-Doctor Module has stopped working

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Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).

Microsoft has no solutions to propose...

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    pcdrsysinfoperipheral.p5x
  Application Version:    6.0.5830.12
  Application Timestamp:    4df7df39
  Fault Module Name:    SynTPAPI.dll_unloaded
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    4d0aed00
  Exception Offset:    0000000063020350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057
  Additional Information 1:    7af3
  Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
  Additional Information 3:    9f6c
  Additional Information 4:    9f6cff770682832a9399743be22fdea7



All Replies
  • mattpollard,

    Thank you for using the Dell Community Forum.

    You could try reinstalling the pc checkup to see if that will resolve the error. You can also look at the links below to view what others have done to resolve this error.

    pcdrsysinfoperipheral.p5x

  • I'm getting this, too.  New xps laptop.

  • Honeycombe,

     

    Try the instructions to Uninstall Dell Support Center then reinstall it. If the problems is still there, please let me know and I'll contact the person from PC Doctor to help.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Thanks, Pudgy. I'll give that a try.

  • Hi PudgyOne,

    I have exactly the same symptoms as Honeycombe ("PC Doctor Module has stopped working" regularly appearing on my screen). Per your suggestion, I have fully removed the Dell Support Center software using Control Panel and the 'full cleanup' as you described. I re-installed a fresh copy of Dell Support Center and within minutes got the "PC Doctor Module has stopped working" error message again.

    Looks like we need the support from PC Docotr?

  • Cairnpapple,

     

    You can try the Dell PC-Doctor, Inc. Support and see if someone can help.

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • mattpollard,

    We have seen this occur on 64 bit systems running the Synaptics driver version 15.2.5.2 but it is resolved with version 15.2.20.x which can be found at www.synaptics.com/.../drivers

    On a semi-related note, I see you are running an outdated version of Dell Support Center.  You may want to download and install the latest version at www.dell.com/dellsupportcenter

  • I too am having this issue.  Running Vista under 32bit.  Am running the current version of Support Center.  More suggestions appreciated.

  • I'll try downloading the 15.2.20.x driver. I have 15.2.6 now, which is what is on Dell's download page for updating drivers & such.

    The reinstallation of the support center didn't fix the problem, just as it didn't for Cairnapple above, unfortunately, despite my high hopes. But I'll try the new driver.

  • Honeycombe

    I'll try downloading the 15.2.20.x driver. I have 15.2.6 now, which is what is on Dell's download page for updating drivers & such.

    The reinstallation of the support center didn't fix the problem, just as it didn't for Cairnapple above, unfortunately, despite my high hopes. But I'll try the new driver.

    Honeycombe,

    Please post the details of your error and we'll see what we can find.  The instructions I provided above were specific to the details the original poster provided which indicated a Synaptics driver failed to unload properly.

     

    Problem signature:
      Problem Event Name:    BEX64
      Application Name:    pcdrsysinfoperipheral.p5x
      Application Version:    6.0.5830.12
      Application Timestamp:    4df7df39
      Fault Module Name:    SynTPAPI.dll_unloaded
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    4d0aed00
      Exception Offset:    0000000063020350
      Exception Code:    c0000005
      Exception Data:    0000000000000008
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    2057
      Additional Information 1:    7af3
      Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
      Additional Information 3:    9f6c
      Additional Information 4:    9f6cff770682832a9399743be22fdea7

  • JohnTwp

    I too am having this issue.  Running Vista under 32bit.  Am running the current version of Support Center.  More suggestions appreciated.

     

    JohnTwp,

     

    Please post details of your error and we'll see what we can do to identify the issue.

  • My husband just started getting the same error 2 days ago in Vista 32bit.  Based on other responses not thinking that reinstalling suport center will work and afraid to mess with Syanptcs drivers?  any other ideas?

  • Been getting this error on my wife's DELL computer running on Vista since I upgraded her Norton Internet Security software to 2012 about a week ago.

     

    I read all the posts but i don't believe a definite resolution was published.  Can someone please post or send me the resolution if possible?

     

    Thanks.

  • I am also getting this pop up message. I have a Studio XP. I also get it when I open the Dell Support Canter. I click on check for online help and nothing comes up.

    Here is the message I get:

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    pcdrsysinfodirect.p5x
      Application Version:    6.0.5907.29
      Application Timestamp:    4f6b6d86
      Fault Module Name:    MSVCR90.dll
      Fault Module Version:    9.0.30729.4940
      Fault Module Timestamp:    4ca2e32e
      Exception Code:    40000015
      Exception Offset:    000000000004267f
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033
      Additional Information 1:    c1b7
      Additional Information 2:    c1b749af2c6352219a6b0906d47e0c8a
      Additional Information 3:    7e67
      Additional Information 4:    7e67acafe6fe10ec9377080e6eaba604

    Any suggestions?

    Thanks,

    Jen



  • I'm having the same probelm on Vista 32-bit