Hi,I did the fresh install of OS, including all drivers from Dell site. Finger reader device is recognized OK, but I can't find any link to DigitalPersona or similar software that actually performs finger based logons. My laptop was purchased without OS, so I don't have any installation disks.
Thank you for using the Dell Community Forum.
Below is the Driver for the fingerprint reader on the Vostro 3350.
Incident # 19116596
Social Media Support#IWork4DellDell Support VideosDrivers and DownloadsDriver order
Thank you for reply, but apparently I wasn't clear enough describing my problem.
I already have Validity Sensor Driver, it is installed and works normally. What I miss is any software package that uses it (to provide logon using finger print, for example).
I saw references to some product named DigitalPersona or something like that, which was ( is ?) bundled with Vostro laptops, but it can not be downloaded from Dell's site.
Did you try
When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
I am in the exact same situation.
can you please let us know when you find the software
Did you try installing the fingerprint software from the disk? Did you try going to Drivers & Downloads enter your service tag number and look under security?
If no disk was provided, you should be able to download it from My Dell Downloads :: Login Use the same email address and password you use here. Then add the system to the list.
Thanks for the quick answer.
I did going to Drivers & Downloads enter your service tag number and look under security and install that driver
I also went to My Dell Downloads :: Login but I dont see a link to download it from there
I didn't receive any disk with my laptop (it was supplied without OS).
I don't have any problem with finger print device driver - the one that is available on driver downloads page for my model installed and works OK. What I miss is software that integrates with Windows and allows password-less login based on finger scan.
If I understand correctly Authentec AES2810 is just device driver for finger print reader (for another model of Dell's laptop), if this is the case it won't help me.
Or I am wrong and this download includes also software for login as well ?
The Authentec AES2810 (Fingerprint Reader W7 64-bit) is DigitalPersona Software. I had a Studio 1737 that came with Vista. I upgraded to Vista 64-bit, then upgraded again to Windows 7 Home Premium 64-bit. It had a fingerprint reader and use DigitalPersona and thes were the drivers I used. I also had the disk.
You should be able to get the disk from Dell. If in the United States, Request Backup Disks USA, otside the United States, call the Dell Tech Support in your Country.
It is the same situation we are in, although
I did get the OS and driver disks but the digitalpersona software is not in there.
You are right the Authentec AES2810 (Fingerprint Reader W7 64-bit) suggested by Rick is not for our vostros. Thanks Rick for the suggestions though.
There is an update (patch) for the software in the dell support website but not the software itself
Any news here? I´m having a brand new Vostro 3750 (DOS Version) and installed a fresh windows 7 pro copy...and i can´t get my fingerprint sensor working! I´ve installed the validity sensor driver too, but what´s missing now is a software to configure and use the reader...
The program used is DigitalPersona 5.20.230a , with the driver provided in the dell support page, (others versions doesn´t work). This program is in a individual cd (grey color), that came with the package.
I didn't get any CD with DigitalPersona with my laptop, only DOS installation CD.
Looks like Dell do not provide any means to use their finger reader for users who bought "naked" laptop.
See if these drivers work.
Authentec AES2810 (Fingerprint Reader W7 64-bit) This is the DigitalPersona 64-bit drivers
One question on the Authentec driver: As the name says it, this is only a driver, isn´t it? The thing is: It´s not about the driver (since the validity sensor driver seems to work, because the sensor is listed within the hardware manager), it´s about the software to USE the fingerprint sensor!
Go to Drivers & Downloads enter your service tag number. It will direct you to a download page. Click on security. You should see a similar drivers, if the ones I gave you do not work. It has the program and the drivers. Please note that DigitalPersona is no longer uppdating the anymore. It works with earlier versions of Internet Explorer and Mozilla Firefox but will not work with the later versions. It will log you in to the computer. The disk that came with the computer will also install on the computer.
If in the United States, Request Backup Disks USA, if in another Country, call Dell Tech Support in your Country.