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Dell factory image restore does NOT work

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Dell factory image restore does NOT work

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I have a dell inspiron 560 desk top running windows 7 home premium 64-bit os.


I would like to restore it back to its original factory settings, but when I


1: press F8 several times


2: the screen appears with repair your comuter


3: I select reair your computer using choose=enter


4: just takes me back to windows




This goes on and on and on. I have removed all external periphals, disconecting my broadband, uplugged speakers and mic. I have cleaned the disc, I have completely shut the pc down for 15-30 mins and retried. I have tried system restore, and not even that works.I have followed ALL instructions here regarding dell image factory restore and still the problem persists. I AM NOT phoning dell so they can charge me £89.00 for a problem with there own system.


All I want to do is restore the system back to its original factory settings with only the programs it came with, simple as that. But for what ever reason I am completely at a lost as nothing seems to work no matter what i try.


Can someone/anyone/maybe even a dell representative PLEASE HELP me resolve this issue.




All Replies
  • Did your PC come with Windows 7 originally or was it "upgraded"?

    my Dells:
    Optiplex 3020 - Windows 7 Pro 64-bit / Linux Mint
    Precision M6300 - Windows 10 Pro 64-bit
    Latitude D620 - XP Pro SP3

  • Hi, Do you have dell data safe on your system, if not, you can get it HERE.<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>


    If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.



  • Not an upgrade>All I want to do is to restore back to original factory settings


  • Perhaps you did not select Advanced Options. Also, do not press Enter until you read everything. You have to use the arrow keys to highlight the correct choice first and then press Enter or else it just boots into windows. Read the directions HERE.

    If you made recovery disk or windows system repair disk in Backup and Restore you can boot to that to get to the Advanced Options menu. You can also make a windows system repair disk now. It makes getting to the repair option easier. After making the disk leave it in the cd/dvd drive and reboot. You press F12 by tapping it in even taps as soon as you restart, choose boot to cd/dvd and follow the directions to get to the repair menu.

  • Hello moosie19722

    If your computer will boot into windows, check that your recovery partition is the

    second partition on your disk. Then search for and download a file called:

    setautofailover.cmd          ( this is a cmd script )     and install it into your

    c:\windows\system32 directory. Then from an admin cmd prompt run

    bcdboot  c:\windows                           ( press enter )

    setautofailover /target d: /partition 2 /disk 0           ( press enter )


    This should rebuild all the BCD files for your system and set the recovery

    partition to work for you.

    Hope this helps, let me know.


    P.S.  If anyone wish to get setautofailover.cmd, go HERE and look at post

    #16 by Ben_Mott  look for the double dotted lines where it says this is the script

    for setautofailover.cmd and copy down to EOF above a second set of dotted

    lines and paste into notepad and name it with "setautofailover.cmd" this will save

    you from d/l  WAIK.