I wonder if someone can help me as I'm at my wits end!
I have a
Dell Inspiron 1520 with Windows Vista. I recently ended up with a load
of malware and viruses and was only able to remove some of them. I'm
still having computer problems so I've backed up everything and want to
restore to factory condition.
I've followed the instructions for
doing this (F8 -> 'Repair My Computer') but after selecting Repair My
Computer I'm taken to a login screen with one user option - 'Other
User' and whatever I type in for User Name and Password, it says is
I just want to reset everything back to factory condition but I can't get past this!
I'm hoping someone out there will know what to do as I'm completely stuck.
Any help will be greatly appreciated.
also posting this in the Virus & Spyware and Laptop forums as I'm not sure exactly what category this
problem comes under.
The normal procedure is Restoring Your Computer´s Software to the Factory Settings
If the recovery partition is corrupt, then it can no longer be used. In that case, then you have to reinstall the operating system this way.
How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer Please remember to install the drivers in order. How to Install Drivers in Microsoft® Windows® on Dell Systems
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Thanks ever so much for your help Rick. I will give that a try. What do I do if I don't have the original Windows installation/resource discs?
Actually, not to worry, I've found the discs now.
I am having the exact same issues as Rod has described above. But unfortunately I do not have any of the disks which came with the laptop. I have already backed up my important documents on a flash drive and am attempting to restore my computer any how and any way possible. None of the linked steps really showed what could be done if I did not have the disk (at least that I saw). I have attempted to open Windows using safe mode, "Last Known Good Configuration", "Debugger Mode" but everything takes me back to the impassable other user login. I ran every test under diagnostics possible and found no errors. Any help is greatly appreciated.
Registered owner and live in the United States...
Request Backup Disks USA
im having the same problem with my dell inspirion 1520 but the reinstall disc that have come with the computer will not work because its asking me for for the other users and pass. Please Help
Depending on the operating system it can vary.
Are there files and folders that you need?
I'm haveing the same prob I'm trying to do a Factory Restore and it ask me other users and password I dont know it I have vista
I would request you to contact me directly by clicking on my user name, add me as your friend, and send me the system service tag, phone # with address.
Awaiting your response!
Thanks & RegardsRajesh R#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.If a post answers your question, please click "Yes".
I have the same problem where when i go into Repair your pc it comes up with a sign on screen "Other User" and PW. No matter what I put in will not work.
I would appreciate any help..
Back up data before performing PC restore/Operating system reinstallation.Follow below steps to perform PC restore:
For more information refer PC restore.
If the issue persists, Operating system reinstallation is the option.
Kindly select the operating system from the above link.
Please reply if you have any further questions.
Hi, I have the exact same problem; Dell Vostro 1520, VISTA Business. However, everytime I do F8 and pick Repair my Computer, I get stuck at the Other Username/password challenge, and nothing gets past it (I never get to select a language).
How do I restore the 1520 to factory. By the way, I also have a second 1520 and it works (bought two at the same time); any way I can use the functioning 1520 to help me restore the non-functioning 1520
I would recommend manual clean installation. See Windows Reinstallation Guide/A Clean Install of Windows Vista:
You may alternatively upgrade your Windows to a later version, if so see Windows Reinstallation Guide/A Clean Install of Windows 7/8.1.
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.