i have a DELL 1520 win32 and i upgraded to windows 7. i now have a virus of some sort which wont allow me to do many things.
i want to restore my laptop back to factory settings back to vista but i cant seem to. i went on the press F8 and go to "repair computer" but it did no have the option to restore to factory settings. i have tried many things but im getting nowhere.
i called dell and they wouldn't help unless i payed as im out of warrenty... not fair :(
i go on restore image but it just back dates it :(
please can someone help :(
When you upgrade to a different Operating System than was originally supplied the Dell recovery partition is no longer available. The ONLY way is to have discs and reinstall from the discs.
Get a "hijackthis" log and post it on the security forum section and maybe someone can help you with the virus problem that won't involve a complete reinstall.
If you are the registered owner (registered with Dell) and in the US you can request a set of discs HERE if you meet all the requirements. Otherwise your Win 7 upgrade disc should allow you to reinstall the OS and you can download any needed drivers from the Dell downloads.
I am not a Dell Employee
Dell forum member since 2002
Home Built PC with Gigabyte GA-Z77X-UD5H motherboard, i7 3770 CPU, Windows 7 64 bit Home/Win 8.1. SSD drive. Sonar X3c 64 bit Recordng Software.
Member of Nashville based R.O.P.E.