Can't access recovery console on Inspiron 15 w/ Windows 7

Software & Operating Systems

Software & Operating Systems
Microsoft, Linux, Productivity software, discussion

Can't access recovery console on Inspiron 15 w/ Windows 7

This question is not answered

Purchased an open box Inspiron 15 from Best Buy last night and am trying to do a factory restore prior to setting it up.  When I select F8 at startup and go through the recovery steps, I don't have the option to do a factory restore.  The last option in the menu is command prompt.  Dell tech suppot is telling me the recovery partiion must have been deleted (it doesn't show in my computer either).  However, when I go to do a fresh install of Windows 7 with the included Windows 7 CD, it stil sees the recovery partition when it asks me where I want to install the new OS.

Is there any way to access to recovery partition if it doesn't show up as an option under F8?

Thanks,
Warren

 

All Replies
  • Warren,

     

    Maybe this will help.

     

    Restoring Your Computer´s Software to the Factory Settings

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Warren,

     

    I'm sorry I forgot about this.

     

    How to Do a System Image Recovery in Windows 7

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

  • Rick,

    System image recovery only seems to work if you'd previously created one in Windows, which doesn't appear to the be the case with this laptop.

    I also tried following the steps in restoriing your pc for factory condition but I can't get beyone the 5th part of Step 3.  I don't have the option of "Dell Factory Image Restore".  When I spoke with Dell Tech Support they told me it must mean that the partiion had been deleted, but it's still there as windows recognizes it when I go to do a clean install of Windows 7.

    I'm looking to see if there is some other way to access the recovery partition other than the method outined in the bulliten

    Thanks,
    Warren

  • Warren,

     

    If the recovery partition is removed, changed or has become corrupt, then you need to reinstall the operating system using the factory disks.

     

    How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

     

     

    Rick

    #DellRockStar

    What is a Dell Service Tag and how do I locate it? 

     

     

    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!