Can't access recovery console on Inspiron 15 w/ Windows 7

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Can't access recovery console on Inspiron 15 w/ Windows 7

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Purchased an open box Inspiron 15 from Best Buy last night and am trying to do a factory restore prior to setting it up.  When I select F8 at startup and go through the recovery steps, I don't have the option to do a factory restore.  The last option in the menu is command prompt.  Dell tech suppot is telling me the recovery partiion must have been deleted (it doesn't show in my computer either).  However, when I go to do a fresh install of Windows 7 with the included Windows 7 CD, it stil sees the recovery partition when it asks me where I want to install the new OS.

Is there any way to access to recovery partition if it doesn't show up as an option under F8?

Thanks,
Warren

 

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