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Inspiron 1525 - factory image restore problems (need help!)

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Hi all,
 
I have a problem with my Dell Inspiron 1525 I cannot solve... so please help me!!
 
My Windows Vista Home Edition crached while installing an update and now could not start anymore (I always receive that bad blue screen while starting), so I'd like to repair my laptop using the Dell factory image.
 
I'm following these steps ...with related problems
 
1.. I hit F8 while booting but there is no "Restore Dell factory image" entry or something like that (I even tried each entry one by one but nothing starting factory imagine restore).
 
2.. By booting with an Ubuntu live cd, I can see that there is a partition containing (amoung other files and folders) that image (<D>:\dell\image\factory.wim), and a Tools folder where there is imagex.exe and pcrestore.exe files
 
3..a.. Using a bootable usb pen drive containing a bootable dos version, I boot into the system. I also put into that usb pen, ntfspro.exe in order to read ntfs partition
   b.. I went into D:\Tools and run this command:
        > PCRestore.exe      --> but I received an error saying that this program cannot be run in dos mode
   c.. so I tried this one else (I read it here in Dell Forum):   
        > imagex /apply c:\dell\image\factory.wim 1 c:\       --> but I received the same error as above, that is this program cannot be run in dos mode
 
4.. Moreover (and I think this is strange), I tried to boot with the operating system dvd shipped by Dell with the laptop: Windows starts loading but just after the (green) progress bar appears down the screen, it crashes again showing that bad blue screen!
 
 
Now I don't know what else I can do!!!!!!
 
 
.....please help me!!!
 
Is there a way to restore the laptop with the Dell factory image??
 
Thanks,
   Orlando
Verified Answer
  • I solved my problem!!! thanks to your help!!

    I summarize here what I did to help other people with the same problem.

     

    Problem

    My system crashed while booting Windows Vista Home Edition from HD and even while booting from Vista DVD showing, in both cases, the blue screen error code "STOP 0x0000C1F5"

     

    Solution

    I followed the (detailed) instruction reported here:

    http://www.delmartian.com/nullpointers/Workaround-for-STOP-0x0000C1F5-0xC1F5-C1F5-BSOD-CLFS.SYS-KB946084.html

     

    Details

    a.. download SystemRescueCd from here http://www.sysresccd.org/Download

    b.. burn the ISO image on a cd

    c.. boot the bad laptop using this cd

    d.. follow these steps

         - Boot the SystemRescueCD disc, answering any localization questions as required, until you get to a shell prompt.

         - Mount your hard drive at /mnt/windows using ntfs-3g, e.g. "ntfs-3g /dev/sda1 /mnt/windows". You may have to "ls /dev/hd*" or "ls /dev/sd*" or "fdisk -l" to figure out the correct device to mount. If you are using a RAID device for your root file system, run "dmraid -ay" to attempt to mount all available RAID file systems, then "ls /dev/mapper" and look for your device. Also, if the NTFS file system is corrupted (which it probably is if you are reading this post) you may have to add the "-o force" flag to the mount, e.g. "ntfs-3g /dev/sda1 /mnt/windows -o force 

         - Verify that you have the correct file system mounted by "ls /mnt/windows". You should see the content of "C:" or whatever is your boot drive in Windows... if you don't, repeat Step 2 until you mount the correct device.

         - Navigate to the first hidden folder: "cd /mnt/windows/\$Extend". Note the backslash before the $; that is important as it keeps the command shell from interpreting the $ (it is really part of the file name).

         - Navigate to the second hidden folder: type "cd \$RmMetadata". Once again, note that the $ is escaped with a backslash.

         - Type "ls". Among the files/folders listed you should see "$TxfLog".

         - Take a deep breath and recursively remove the $TxfLog file: "rm -rf \$TxfLog". Once again, note that the $ is escaped with a backslash.

         - Use "ls" to verify that it has been deleted. (You should see the same listing as in Step 6 except the $TxfLog folder is now missing.)

         - Type "cd /"

         - Type "umount /mnt/windows" to cleanly unmount your NTFS filesystem.

         - Type "init 6" to reboot, removing the CD when appropriate.

    e.. while booting press F8 and enter the System Startup Option

    f.. choose Repair your computer

    g.. the system should now boot showing a window screen with several options.

    h.. choose Restore Dell Factory Image and follow the (few) instructions you are prompted

     

    That's all!!

    Your system should be correctly restored to its "as-shipped" configuration.

     

    Thanks again to this forum!

    Orlando

All Replies
  • orlando1,

    Thank you for using the Dell Community Forum.

    When you press F8 and at the menu choose the option that reads "Repair your Computer"  and follow the menu to restore the system.

    This utility formats the operating system hard drive partition prior to restoring the factory image. This means data on that partition is deleted and cannot be recovered.

    If you create a second partition with a third-party utility, Dell Factory Image Restore is not affected as long as the image partition is not removed.

  • Hi,

    thank you for your answer but I already tryed that way but without success...

    No entry of F8 menu and of "Repair your computer" menu let me access the restore factory image feature!

    I read somewhere on Dell support that this feature could be not enabled for specific countries and/or specific system, and I suppose this is my case (Italy - Inspiron 1525)... unfortunately!!

    Bye..

  • Verify the modem or network cable is detached from the computer.
  •  

  • Start the computer.
  •  

  • When the Dell splash screen appears during startup, press <Ctrl> + <F11> and release them at the same time
  •   Note:           Press the key combination only once. If you press them more than once, a keyboard error occurs. Restart the computer and repeat the steps above.
    1. Click Accept when the Symantec|Dell Recovery Environment End User License Agreement screen appears. The Symantec Recovery Disk window appears displaying two options:

      • Recover My Computer - Restores your computer to a backup point:
        1. Click Recover My Computer.
        2. When the Select Recovery Point window appears, click to select the recovery point from which you want to restore, and click Recover My Computer.
        3. Follow the onscreen instructions to complete the recovery process.
      • Recover My Computer to Original Dell Configuration - Restore your computer to its original Dell configuration:

        1. Click Recover My Computer to Original Dell Configuration. The Recover My Computer Wizard window appears.
    2. Click Yes and press <Enter>.
    3. Click Yes when the Recover My Computer Wizard dialog box appears, and press <Enter>.
  • The Ghost32 window appears, and the restore process begins, which takes approximately 8 to 10 minutes to complete. When complete, the computer restarts.

  •  

     

  • Hi all,

    it didn't work.... I was carefull to press Ctrl + F11 only once and release them at the same time... but never happened.

    Is there another way to access the factory image recovery feature?

    Thanks :-(

  • Normal 0 MicrosoftInternetExplorer4

    I am having the exact same issues as Orlando1.  I really hope someone can post a solution here soon.

     

  • orlando1

     

    Is there another way to access the factory image recovery feature?

     

    Unfortunately not - no Sad

    From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

     

    XPS M1730:

    Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
    17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
    Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
    4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
    DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
    640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
    8x Super-Multi DVD±RW
    Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
    Integrated 2MP Webcam
    Dell Wireless 355 Bluetooth 2.0 Module
    Intel Next-Gen Wireless-N Mini-Card
    TV Tuner and Dell Travel Remote Control
    4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

    230W AC Adapter / 9-cell Lithium-Ion Battery

    Windows 7 Home Premium (64bit)

  • I am having the exact same issues as Orlando & David!!  Don't get any restore/repair options with F11 or CTRL+F11.

  • I think I have it figured out. 

    When I would hit CTRL+F11 I would get a screen with the "how should I start Windows screen" (Safe Mode, etc).  The last time I got this screen, I started in safe mode, then shut down properly.  When I powered it back up, I hit CTRL+F11 when the Dell logo appeared and it worked.  It's restoring my system as I write this.

    I hope this helps.

  • orlando1

     

    Assume your Inspiron 1525 was supplied with Windows Vista preinstalled?

     

    You don’t mention what the original BSOD error message is?

    Have you tried Recovery Environment using Windows Vista® DVD procedure Dell Support

     

    Just some notes regarding Dell OEM preinstalled Windows & Factory Image Restore

     

    Windows XP – it’s the Ctrl + F11 key function to boot to DSR factory image

    Windows Vista – it’s the F8 key function to boot to ImageX format factory image

     

    Vista (ImageX format) factory restore is not available on some computers purchased through an Express Upgrade promotion or a computer upgraded from XP version to Windows Vista

     

  • >> You don’t mention what the original BSOD error message is?

     

    what is the error you are talking about?

     

    >> Have you tried Recovery Environment using Windows Vista® DVD procedure Dell Support

     

    Yes I tried, but Windows Vista starts booting from DVD but crashes in the same way (blue screen appears)

    I tried this way to reinstall Vista at all... but I can't because it crashes! So using that DVD I cannot either recover factory image or reinstall Windows.

     

    >> Windows Vista – it’s the F8 key function to boot to ImageX format factory image

     

    Pressing F8, I'm redirecting to a screen with several option (Safe Mode, Safe Mode with command prompt, Safe Mode with network, Enable boot log, and so on) but nothing about system factory image restore restore

     

     

     

    >> Vista (ImageX format) factory restore is not available on some computers purchased through an Express Upgrade promotion or a computer upgraded from XP version to Windows Vista

     

    I bought my Inspiron without using any upgrade promotion and no upgrade from XP

     

     

    A question: if I format C: and then boot from Vista DVD shipped with my laptop, do you think I'll be able to reinstall Windows? or do you think, I'll always get the same blue screen? I'm asking this because up to now, trying to boot from DVD, I get the same blue screen.

     

    Thanks

  • Quotes in your original post

     

    …(I always receive that bad blue screen while starting)..”

     

    Sounds like you are referring to a typical blue screen of death (BSOD) error?

    BSOD errors can disable read/write from NTFS volumes causing the type of problems you describe

     

    “ Item 4…I tried to boot…Windows starts loading…”

     

    If Windows starts loading then it will definitely revert to BSOD error

    This will happen only if your system didn’t boot from CD-ROM drive containing original OEM Windows Vista OS DVD

     

    Did you follow procedures in the link I provided Dell Support ??

     

    You didn’t explain how you selected boot from CD-ROM drive, so I’ll just need to guess what went wrong!!

     

    Switch on computer

    Open the CD-ROM drive & Insert Driver & Utilities CD/DVD, close CD-ROM drive door

    Press computer power off button then restart computer

    Press <F12> key during the boot process

    If <F12> key menu does NOT provide an option to boot from CD-ROM drive then you will need to shutdown & restart computer & do the following:

     

    Press <F2> key during boot process to enter System SetUp (some refer to BIOS Settings)

    Navigate to Boot Sequence & move CD-ROM drive up the list to position 1

    Save settings on exit

     

    Computer will reboot to CD-ROM drive

    At the prompt to Press any key to boot from CD or DVD, press the <Enter> key

    If you are too slow to press the key, Windows will start loading again – not good

     

    Follow on screen instructions & select Hardware Diagnostics Express test option, should only take between 9 & 10 minutes

    If you get All tests Passed message, then problem is unlikely to be hardware related & it also proves your CD-ROM drive is working

     

    Open the CD-ROM drive & remove Driver & Utilities CD/DVD

    Leave the CD-ROM drive open & press computer power off button

     

    Insert original OEM Windows Vista OS DVD into CD-ROM drive & close the drive door

    Restart computer 

    Computer will reboot to CD-ROM drive

    At the prompt to Press any key to boot from CD or DVD, press the <Enter> key

    If you are too slow to press the key, Windows will start loading again –  not good again

     

    Follow the on screen instructions, but read very carefully Dell Support Step 7 & 8

    You want recovery rather than repair

    If Recovery is successful, follow the on screen instructions & remove DVD

    If you used System SetUp, then reset Boot Sequence settings during next boot, otherwise computer will try to boot from CD-ROM drive

     

    Reply if you need further clarification

  • The error I receive is the BSOD error; now I haven't the laptop with me but I will provide the error code as soon as possible.

    I know that if I booted from CD-DVD, I should NOT receive the BSOD screen.. but, even if it's strange, it's exactly what's happening.

    I select the boot from CD-DVD exactly as you suggest; infact I'm able to boot from CD a live version of UBUNTU by which I realized the recovery partition with image file is there... don't worry about the booting process, I'm not so newbie! :-))

    Said that, the CD-ROM drive works properly; I also pressed F12 while booting and then Diagnostic: I was showed with a GUI named system diagnostic or something like that and I performed the main tests regarding memory, hard drive, cd-dvd drive and everything is ok. I run also the test regarding BSOD errors  and everything is ok.

     

    I tried to follow the istructions reported in your Dell Support link but with no success because:

      - booting from CD fails as said above

      - pressing F8 during startup does NOT show me any entry related to System Recovery Environment.

      - pressing F12 and then Diagnostic does NOT show me any entry related to System Recovery Environment (only test procedures).

     

    My idea, but I'm not having so much time to test, is:

      - install Windows Automated Installation kit (WAIK) on a working laptop

      - install Winbuilder and Vista PE on the working laptop

      - run Winbuilder starting from files in WAIK installation directory, in order to have a Windows Preinstallation Environment as a bootable iso image to burn on a cd

      - boot the bad laptop using the cd I just created

      - if everything will work file, I will be able (I HOPE!!) to access the D: partition and run this command:

                  imagex /apply D:\dell\image\factory.wim 1 c:\  

    (the D: partition contains the \dell\image\factory.wim file and the \Tools\imagex.exe file)

     

    Thanks for you support.... and if anyone has other ideas, s/he is welcome!!

       Orlando

     

     

     

     

  • Is it the 0x0000c1F5 bug?

  • Well unless I’m missing something?

     

    Checking Dell OEM supplied bootable media  Idea

     

    Do you have a Driver & Utilities CD/DVD – if you do – did you boot from it, as suggested?

     

    If you do & it works but Vista DVD doesn’t boot then only one thing left to eliminate – a damaged DVD – unusual but does happen???

     

    Can you borrow an OEM Vista Home Edition DVD or test your DVD on another computer??

     

    Finally

     

    I know you can see the factory image partition is still present

    Forget about accessing original factory image until you can resolve unbootable Vista DVD & thereby gain access to Vista Recovery Environment

     

    In absence of the BSOD error code/message?

    If it is 0x0000c1F5 – as questioned by fgslaw, then read this thread, it includes one possible fix for BSOD error code 0x0000c1F5 – but unfortunately with no feedback if it works? 

     Also this from MS KB article 946084

     

     

     

  •  

    >> Do you have a Driver & Utilities CD/DVD – if you do – did you boot from it, as suggested?

     

    I booted this CD and it started the diagnostic (the same diagnostic as F12 + Diagnostic): I run again some tests and everything is ok

     

    >> If you do & it works but Vista DVD doesn’t boot then only one thing left to eliminate – a damaged DVD – unusual but does happen???

    >> Can you borrow an OEM Vista Home Edition DVD or test your DVD on another computer??

     

    OEM Vista DVD works properly on other laptops, so I haven't a damaged dvd

     

    >> Forget about accessing original factory image until you can resolve unbootable Vista DVD & thereby gain access to Vista Recovery Environment

    I'm afraid, but you are right :-(


    >> If it is 0x0000c1F5 – as questioned by fgslaw, then read this thread, it includes one possible fix for BSOD error code 0x0000c1F5 – but unfortunately with no feedback if it works? 

     

    Yes, that's my BSOD error code too... and (as reported in that thread) it prevents from booting Vista either from HD, OEM dvd and VistaPE dvd.

     

    I'll be following that thread and then I'll update you.

     

    In any case, thanks for your patience!