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Dell folder opens at start up?

  • Can you tell me why, when starting my computer, I get a folder that opens?  The folder name is Dell and the folders inside it are "Launcher" and "Media Experience."  This computer is not quite a month old yet, but it just started doing this the other day.
     
    Thanks,
    Pam
     
    Dell Inspiron 530
    Windows XP
     
     
  • This could be a virus,spyware issue,have you run any scans.
     
    Right click on folder>properties,whats the path.Is it System 32,if it is I would suspect a virus.Aslo in properties check advance information.
     
    Try start>run>msconfig>start up tab>and disable it.
     
     
  • Start/Run and type in
    msconfig
    OK
    Startup Tab
     
    Look for
    memcard.exe (which comes with software for a Dell AIO Printer)
    Remove the check at it.
    Apply
    Reboot
     
    When you reboot you will get a message saying you have started in "Selective Startup"  Click "Don`t show this message again" then OK
     
    This will not do any harm it will just stop it running every time you boot up.
  • I did as you suggested, dunedin, but there wasn't anything listed there named "memcard."  There was one named "MediaExp\DMXLauncher.exe" which I removed the check from.  From there, I followed your directions to a 'T' but I continue to get that Dell folder every time I start my computer.  Any other ideas?
     
    Thanks for your help.
    Pam
     
    P.S.  The path to the folder that opens is:  C\Program Files\Dell
  • That certainly sounds like the culprit. 
     
    Are you sure you clicked "Apply" and on reboot did not return to "Normal" startup.  You have to allow the "Selective" startup otherwise whatever you unchecked will be re-checked.
     
    Check all your entries in Msconfig and disable everything which is not needed to run at startup.  You should not have many entries.  I have only got 4
    Start/Run and type in
    msconfig
    OK
    Startup Tab
    Keep the page open then go to one of the links below. They will tell you what all the entries are and whether you can disable them or not. They will also identify any malware. 

    Read the Key at top of page. Use the Search box to check all your entries
     
     
    If that does not fix it here are other places to look for startup items.  You can remove anything from here, all it will do is stop the app from starting every time you boot up
     
    1) Documents and Settings\username\Start Menu\Programs\Startup folder
     
    2) Documents and Settings\All Users\Start Menu\Programs\Startup folder
  • Thanks again.  I think I found the culprit!  It was the Data Safe Online Scheduler from Dell.  Now that I think of it, I just signed up for my free year of that and the next day, that pesky folder opened up when I started my computer.  Why it says what it does, I'll never know, but at least it won't bug me every time I start up.  I wonder if it'll automatically do an online backup now, though.  I set it to do a backup every Friday.  I guess tomorrow will tell all.
     
    Thanks so much for the links you gave, too.  They were very helpful.
    Pam


  • Pam_PJ wrote:
     I wonder if it'll automatically do an online backup now, though.  I set it to do a backup every Friday.  I guess tomorrow will tell all.
     
    Thanks so much for the links you gave, too.  They were very helpful.
    Pam


    It probably won`t.
     
    You will either have to put up with the problem or re-enable it before you shut down every Thursday night.  Then disable it on Friday nights
  • I am having the same problem with the Dell folder opening at start up, very annoying. I followed the instructions provided with no luck. I will not be using the  Data Safe Online Backup, thus I do not have access to the Data Safe Online Scheduler from Dell.
     
    Any suggestions on how I can prevent the folder from opening every time my computer stops. If I can not I will be removing the Dell Support Center software. This is too annoying...
     
    Thanks any assistance is greatly appreciated.
     
    S
  • Is it this one
     
  • Thank you, I found the answer on http://www.dellcommunity.com/supportforums/board?board.id=sw_winxp posted on Nov. 15th. The new update for Dell Support Center 2. Following the instructions I uninstalled the old version and installed the new version. I guess a bug in the program bugged a lot of us.
     
    Thanks for your help. I cleaned up what runs when my computer starts following the directions given, so it starts quicker now. That's nice.  :>)
     
    S.