Do not delete anything unless you know the consequences?
Navigate to Disk Management as follows:
Start > right click My Computer > click on Manage
In LHS pane, click on Storage to expand, then click on Disk Management
The RHS pane will now show computer disk information & partitions
If NO format/partition changes have been made to PC hard disk drive (HDD) since purchase, you should see the following:
A small MB FAT (Dell Utility), (c: ) a large GB NTFS (Windows OS) & a 3 to 4GB FAT32 (Dell PC Restore)
The Dell PC Restore by Symantec a.k.a. Dell System Restore (DSR) utility is explained in your E521User Manual
When used, DSR utility restores PC Windows OS partition to out-of-box condition without need for any CDs
If you want to retain Dell preinstalled boot features do NOT delete either the Utility or DSR partitions
However even by doing a WXP clean install it will probably overwrite the Dell modified master boot record (MBR) on your HDD & break the boot links to FAT32 partition etc
Correct, you can run diagnostics from CD, deleting above mentioned won’t damage HDD but some prefer to use DSR (only takes 10 minutes) rather than clean install which can take 2 + hours, if all goes well?
Doubt it, but then I don’t work for Dell & it’s not my PC but unless corrected by “others”, Dell’s warrantee tends to only cover hardware failures
Never had to use Dell Support but understand their “normal” first suggestion is to use DSR or do a clean install?
Just noticed your Edit, there is a fix for DSR boot problem, if interested?
Yep it’s a laugh :smileyvery-happy: