My son did not do a backup and his laptop, possibly due to a virus it now boots up to a black screen with a cursor. I did receive the software from Dell, however when I try to install the OS, it runs fine but once it reboots, I get the same black screen and cursor.
I don't know if this matters, however I am running the OS software 1st as I can't get the utilities and drivers to install without the OS??
Any assistance would be so appreciated!
Thank you for the reply.
Please reset the BIOS to default. Restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS.
Select Load Default > Apply > Exit.
Reinstall the operating system. Delete all the partitions during the installation. Once the partitions are deleted you will see a single option "Unallocated Space". Create a new partion from unallocated Space and install windows.
Hope it helps.
Thanks & RegardsManshu S#iworkfordell
Welcome to the Community.
Unplug all external peripherals except the power cord, keyboard and mouse.
Perform the installation using the link mentioned below:
In case it still does not work, I would suggest you to run diagnostics on the computer which will isolate the issue.
Please make a note of the error code if you get any.
I've done that, except for when it comes to the "restart" many times, I then get the blank screen again and there it stays. I've ran ALL the diagnostics and everything comes out fine, i'm at a loss.
I think that worked, will let you know when I get home from work!! Thank You!!!!!!!!!!!
Please check it as per your convenience. Let me know if you need any further assistance.
Thank You as it is now up and running!!!
Bluetooth Wireless 365 driver will not install when trying to load from Utilities and Drivers disk. During installation I continue to receive error message "Activate Bluetooth using Wireless Switch".
Thank You for your great assistance!
Please install the Dell QuickSet driver using the link mentioned below:
Windows 7 or Vista : http://dell.to/11M2VyM
Once the driver is installed, restart the system.
Press F2 to Activate Bluetooth. In case it does not activate by F2, press Fn + F2.
Install the Bluetooth Wireless 365 driver.
I can NOT believe this, turned on the laptop this morning and NOTHING grrrrr! I ran the provided Dell diagnostics before doing the install, so what could it be?? Possible virus??
Again, Thank You!!!
Did you get any error message when you ran Dell diagnostics.
Please unplug the battery and the adapter. Press and hold power button for 10 seconds. Plugin the adapter and turn on the computer.
Please keep me posted with the results.
I resolved the power up issue, however activating bluetooth freezes up the laptop! How do I know for sure bluetooth
Have a great evening!
Please let me know the operating system installed on the computer so that I can help you in a better way.
Windows 7, as long as I disable the system works fine.
As you mentioned the system works fine when bluetooth is disabled, I would suggest you to ensure that the latest BIOS is running.
I would recommend you to update the BIOS and Chipset Driver of the laptop. Please click the link mentioned below which will take you to the drivers website:
Enter the Service Tag of the computer and choose the Operating System installed on the computer. Please update the latest version of BIOS available.
NOTE: Ensure that the adapter is connected and the battery is at least 30% charged.
Please keep me posted with the result.
Good morning Manshu,
So sorry for the long delay, been in my work mode! I've updated Bios and Quickset, enabled bluetooth thru F2, however when I go to Control Panel there is no Bluetooth. I am going to try one more time to re-install the Bluetooth driver off the disk, then I am at a total loss.
Thank you so much for your time and assistance,.