I have a new Dell E4620 laptop with Win7 64bit Pro and 4GB RAM installed.
I connected a SATA HD (Seagate Momentus, 320GB) to this laptop via a USB-SATA adapter.
When I connect the HD, the TDM consumes all available RAM to the point where the system slows to a crawl. The internal laptop HD won't stop accessing and my free RAM goes from 2.5GB free to 0 free.
I've tried killing the process but it just comes back. I've tried disabling TPM Base Service but that had no affect.
I've also tried to turn off the TPM via this below but I get a message here stating "Compatible TPM cannot be found".
Does anyone know how I can either stop/uninstall this service or at least prevent it from consuming all memory? This is not usable as is.
Welcome to the Dell Community.
Please try to disable 2 services:-
1. The TDM service is used for drive encryption which slows the performance of the internal drive. Below are instructions on how to disable the service. Once the service is disabled it will remain disabled until the service status is changed manually.
• Right click on Computer and select Manage
• Turn down Services and Applications arrow and select Services
• Scroll down to TDM Services and right click on select properties
• Service Status select stop
• Change start type: Disabled and Apply
• Close all open windows and application
• Restart system
2. The Indexing Services is a small program that hogs HUGE amounts of RAM
• Select Indexing Services and right click on select properties; Service Status select stop
Please run some virus and malware scans on the computer.
Please try these steps and let me know of the outcome
Glad to be of assistance
Dell |Social Outreach Professional | Global Social Media Community
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Thanks. I stopped this TDM Service but it kept re-starting. It wasn't until I disabled it, then stopped it and then rebooted did it finally clear up this issue.
The Indexing service was not running at all.
Thank you for the response,
I am glad that this issue has been resolved.
Please reply if you have any further questions.
Is TPM the same as TDM? I disabled tpm because i don't have a tdm listed.