Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).
Microsoft has no solutions to propose...
Problem signature: Problem Event Name: BEX64 Application Name: pcdrsysinfoperipheral.p5x Application Version: 6.0.5830.12 Application Timestamp: 4df7df39 Fault Module Name: SynTPAPI.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4d0aed00 Exception Offset: 0000000063020350 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 7af3 Additional Information 2: 7af30e4d2a4db9ca539df106426a237c Additional Information 3: 9f6c Additional Information 4: 9f6cff770682832a9399743be22fdea7
Don't expect too much help from dell !! I also have a new xps and get that same message, Dell told me it was a software problem so they couldn't help me???
i've got the same problem when i open Dell support center.
Problem Event Name: APPCRASH Application Name: pcdrsysinfocsmi.p5x Application Version: 6.0.6032.55 Application Timestamp: 50459354 Fault Module Name: MSVCR90.dll Fault Module Version: 9.0.30729.6871 Fault Module Timestamp: 4fee5fd5 Exception Code: 40000015 Exception Offset: 000000000004267f OS Version: 6.2.9184.108.40.206.256.48 Locale ID: 1033 Additional Information 1: 5d94 Additional Information 2: 5d94860e8a7cd296dec58ce629a14782 Additional Information 3: 926b Additional Information 4: 926bb7e0fdd35bf892a96269075a4168
and i have a AMD graphics not a nvidia, so how can i fix it?
XPS 8500, Windows 8, AMD Radeon HD 7770, new as of ~3 weeks ago.
I am constantly getting these crash notices.
Event Viewer shows:
Log Name: ApplicationSource: Application ErrorDate: 2013-02-04 20:57:09Event ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: my-fooDescription:Faulting application name: pcdrsysinfocsmi.p5x, version: 6.0.6032.39, time stamp: 0x4ffe56d2Faulting module name: MSVCR90.dll, version: 9.0.30729.6871, time stamp: 0x4fee5fd5Exception code: 0x40000015Fault offset: 0x000000000004267fFaulting process id: 0xb0Faulting application start time: 0x01ce03441b9c0331Faulting application path: C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5xFaulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_08e717a5a83adddf\MSVCR90.dllReport Id: 596a3593-6f37-11e2-be74-90b11c85c811Faulting package full name: Faulting package-relative application ID: Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-02-05T01:57:09.000000000Z" /> <EventRecordID>5016</EventRecordID> <Channel>Application</Channel> <Computer>my-foo</Computer> <Security /> </System> <EventData> <Data>pcdrsysinfocsmi.p5x</Data> <Data>6.0.6032.39</Data> <Data>4ffe56d2</Data> <Data>MSVCR90.dll</Data> <Data>9.0.30729.6871</Data> <Data>4fee5fd5</Data> <Data>40000015</Data> <Data>000000000004267f</Data> <Data>b0</Data> <Data>01ce03441b9c0331</Data> <Data>C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5x</Data> <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_08e717a5a83adddf\MSVCR90.dll</Data> <Data>596a3593-6f37-11e2-be74-90b11c85c811</Data> <Data> </Data> <Data> </Data> </EventData></Event>
This issue has been corrected in a later version than what you have installed. Please download and run the updater located at content.dellsupportcenter.com/.../aulauncher.exe
I am also getting an error that PC Doctor has stopped working. Here is the msg.
Problem Event Name: APPCRASH
Application Name: pcdrsysinfocsmi.p5x
Application Version: 6.0.6032.39
Application Timestamp: 4ffe56d2
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6871
Fault Module Timestamp: 4fee5fd5
Exception Code: 40000015
Exception Offset: 000000000004267f
OS Version: 6.2.9220.127.116.11.768.101
Locale ID: 1033
Additional Information 1: 5d94
Additional Information 2: 5d94860e8a7cd296dec58ce629a14782
Additional Information 3: 1068
Additional Information 4: 10687e9ad18a4bdb6b1fcce701e9ad2f
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I own a brand new DELL Inspiron 14Z with two graphics cards, Intel and AMD.
After installing Windows 8.1 have some problems with the graphics cards until I installed new drivers from Dell.
Since then "My Dell" never worked again. In time to time I see a pop up saying "My Dell stops working".
Unistalled My Dell and reinstalled it several times but nothing happens (aulalauncher.exe).
Thak you for your advice.
If you have the time and are willing to do so, could I get you to collect the log files and send them to email@example.com attn James, so that we can take a look at to what could be going on?
There are three locations that I would need you to look for the logs. to get to these location press the Windows icon key and the R button on your keyboard to open the run command.
Location 1. Type in the following %programdata%\pcdr. Open the directory of the last installed build number, doing a sort by date will help with this and then zip up the entire logs directory.
Location 2 & 3. Type in the following %appdata%\pcdr. In both directories (Installer and Update) there are logs folders, please zip the both of the logs folder
Attach all three logs directories to the email. Once we have received the information we will submit a support ticket and provide you with a follow-up email.
I received the files that you sent and passed them on to our tech support team. You should be receiving the follow-up email from them. I responded to your email with this same info, but wanted to post here just in case you saw this first.
While we have not completely root caused this issue, with Yoyega's assistance we have been able to come up with a work-around that has allowed My Dell to function without the reported crash.
* Launch the Catalyst Control Center (or right click on the desktop to open the settings for Switchable Graphics)
* Select Switchable Graphics Global Settings
* Choose any settings other than Maximize Performance
If unable to change the global settings, some applications allow for the change to be made per application, so make the change for pcdrcui.exe.
We will continue to look into the actual issue causing the crash and provide an update in a future release.
Around the date of this post I started receiving the "pcdoctor module has stopped working" popup.
I read through the solutions on this forum. I rolled back the nvidia driver to the one before jan 7th windows update because it was after that time that the error started. That worked for a day or two.
I can also get the error message by trying to run PCCheckup and MyDell and Dell Support Centre. (all of which are in my start menu though I don't know why as they all link to the file pcdlauner (according to "properties")
today I get this message:
Problem signature: Problem Event Name: APPCRASH Application Name: pcdrsysinfodirect.p5x Application Version: 6.0.6422.14 Application Timestamp: 52998c5c Fault Module Name: MSVCR90.dll Fault Module Version: 9.0.30729.6161 Fault Module Timestamp: 4dace4e7 Exception Code: 40000015 Exception Offset: 000000000004267f OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 4105 Additional Information 1: c1b7 Additional Information 2: c1b749af2c6352219a6b0906d47e0c8a Additional Information 3: 8fe5 Additional Information 4: 8fe52e713aeb449a09b614b619bf0ddd
When I run MyDell (which skips the blue "my dell" flash box before the my dell screen loads) I get no message.
When I run PC Checkup the blue flash box comes up again before the PC checkup home page - which is completely different from the MyDell & Dell support Centre home pages which are the same except for the blue "MyDell" box that flashes first. The error message is the same as above.
All three have the same version number 3.4.6422.14 in "about", in the settings. All 3 (or is it one?) have the scheduler turned off - yet something is still running every time the computer wakes up, or is turned on.
There seems to be no one solution to this issue and subsequent updates seem to fix the problem for some and create it for others.
I have a Dell XPS14Z, (product XPSL412Z) bought end of 2011,, with Windows Home Premium 7 SP1. January 2014 is the first time I've had this error.
Nome registro: ApplicationOrigine: Application ErrorData: 03/01/2015 18:55:38ID evento: 1000Categoria attività:(100)Livello: ErroreParole chiave: ClassicoUtente: N/DComputer: PrecisionM6800Descrizione:Nome dell'applicazione che ha generato l'errore: pcdr2d3dvideo.p5x, versione: 6.0.6426.22, timestamp: 0x52cfa9beNome del modulo che ha generato l'errore: RenderSystem_Direct3D9.dll, versione: 6.0.6426.22, timestamp: 0x52cfa940Codice eccezione: 0xc0000005Offset errore 0x000000000005ab3cID processo che ha generato l'errore: 0x35cOra di avvio dell'applicazione che ha generato l'errore: 0x01d0277e7b02627aPercorso dell'applicazione che ha generato l'errore: C:\Program Files\My Dell\pcdr2d3dvideo.p5xPercorso del modulo che ha generato l'errore: C:\Program Files\My Dell\RenderSystem_Direct3D9.dllID segnalazione: b950215f-9371-11e4-bf3f-b8ee6557a572XML evento:<Event xmlns="schemas.microsoft.com/.../event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-01-03T17:55:38.000000000Z" /> <EventRecordID>27069</EventRecordID> <Channel>Application</Channel> <Computer>PrecisionM6800</Computer> <Security /> </System> <EventData> <Data>pcdr2d3dvideo.p5x</Data> <Data>6.0.6426.22</Data> <Data>52cfa9be</Data> <Data>RenderSystem_Direct3D9.dll</Data> <Data>6.0.6426.22</Data> <Data>52cfa940</Data> <Data>c0000005</Data> <Data>000000000005ab3c</Data> <Data>35c</Data> <Data>01d0277e7b02627a</Data> <Data>C:\Program Files\My Dell\pcdr2d3dvideo.p5x</Data> <Data>C:\Program Files\My Dell\RenderSystem_Direct3D9.dll</Data> <Data>b950215f-9371-11e4-bf3f-b8ee6557a572</Data> </EventData></Event>