PC-Doctor Module has stopped working - Microsoft OS Forum - Software & Operating Systems - Dell Community

PC-Doctor Module has stopped working

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PC-Doctor Module has stopped working

This question has been answered by Honeycombe

Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).

Microsoft has no solutions to propose...

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    pcdrsysinfoperipheral.p5x
  Application Version:    6.0.5830.12
  Application Timestamp:    4df7df39
  Fault Module Name:    SynTPAPI.dll_unloaded
  Fault Module Version:
  Fault Module Timestamp:    4d0aed00
  Exception Offset:    0000000063020350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.
  Locale ID:    2057
  Additional Information 1:    7af3
  Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
  Additional Information 3:    9f6c
  Additional Information 4:    9f6cff770682832a9399743be22fdea7

All Replies
  • Don't expect too much help from dell !! I also have a new xps and get that same message, Dell told me it was a software problem so they couldn't help me???

  • i've got the same problem when i open Dell support center.

     Problem Event Name:	APPCRASH
    Application Name: pcdrsysinfocsmi.p5x
    Application Version: 6.0.6032.55
    Application Timestamp: 50459354
    Fault Module Name: MSVCR90.dll
    Fault Module Version: 9.0.30729.6871
    Fault Module Timestamp: 4fee5fd5
    Exception Code: 40000015
    Exception Offset: 000000000004267f
    OS Version: 6.2.9200.
    Locale ID: 1033
    Additional Information 1: 5d94
    Additional Information 2: 5d94860e8a7cd296dec58ce629a14782
    Additional Information 3: 926b
    Additional Information 4: 926bb7e0fdd35bf892a96269075a4168
    and i have a AMD graphics not a nvidia, so how can i fix it?
  • XPS 8500, Windows 8, AMD Radeon HD 7770, new as of ~3 weeks ago.

    I am constantly getting these crash notices.

    Event Viewer shows:

    Log Name: Application
    Source: Application Error
    Date: 2013-02-04 20:57:09
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: my-foo
    Faulting application name: pcdrsysinfocsmi.p5x, version: 6.0.6032.39, time stamp: 0x4ffe56d2
    Faulting module name: MSVCR90.dll, version: 9.0.30729.6871, time stamp: 0x4fee5fd5
    Exception code: 0x40000015
    Fault offset: 0x000000000004267f
    Faulting process id: 0xb0
    Faulting application start time: 0x01ce03441b9c0331
    Faulting application path: C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5x
    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_08e717a5a83adddf\MSVCR90.dll
    Report Id: 596a3593-6f37-11e2-be74-90b11c85c811
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2013-02-05T01:57:09.000000000Z" />
    <Security />
    <Data>C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5x</Data>
  • This issue has been corrected in a later version than what you have installed.  Please download and run the updater located at content.dellsupportcenter.com/.../aulauncher.exe

  • Hi Micah,

    I am also getting an error that PC Doctor has stopped working.  Here is the msg.

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: pcdrsysinfocsmi.p5x

     Application Version: 6.0.6032.39

     Application Timestamp: 4ffe56d2

     Fault Module Name: MSVCR90.dll

     Fault Module Version: 9.0.30729.6871

     Fault Module Timestamp: 4fee5fd5

     Exception Code: 40000015

     Exception Offset: 000000000004267f

     OS Version: 6.2.9200.

     Locale ID: 1033

     Additional Information 1: 5d94

     Additional Information 2: 5d94860e8a7cd296dec58ce629a14782

     Additional Information 3: 1068

     Additional Information 4: 10687e9ad18a4bdb6b1fcce701e9ad2f

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  • Dear Micah,

    I own a brand new DELL Inspiron 14Z with two graphics cards, Intel and AMD.

    After installing Windows 8.1 have some problems with the graphics cards until I installed new drivers from Dell.

    Since then "My Dell" never worked again. In time to time I see a pop up saying "My Dell stops working".

    Unistalled My Dell and reinstalled it several times but nothing happens (aulalauncher.exe).

    Thak you for your advice.


  • Hello Yoyega,

    If you have the time and are willing to do so, could I get you to collect the log files and send them to support@pc-doctor.com attn James, so that we can take a look at to what could be going on?

    There are three locations that I would need you to look for the logs. to get to these location press the Windows icon key and the R button on your keyboard to open the run command. 

    Location 1. Type in the following %programdata%\pcdr.  Open the directory of the last installed build number, doing a sort by date will help with this and then zip up the entire logs directory.

    Location 2 & 3. Type in the following %appdata%\pcdr.  In both directories (Installer and Update) there are logs folders, please zip the both of the logs folder

    Attach all three logs directories to the email.  Once we have received the information we will submit a support ticket and provide you with a follow-up email.


  • Hello Yoyega,

    I received the files that you sent and passed them on to our tech support team.  You should be receiving the follow-up email from them.  I responded to your email with this same info, but wanted to post here just in case you saw this first.



  • While we have not completely root caused this issue, with Yoyega's assistance we have been able to come up with a work-around that has allowed My Dell to function without the reported crash. 

      * Launch the Catalyst Control Center (or right click on the desktop to open the settings for Switchable Graphics)

      * Select Switchable Graphics Global Settings

      * Choose any settings other than Maximize Performance

    If unable to change the global settings, some applications allow for the change to be made per application, so make the change for pcdrcui.exe.

    We will continue to look into the actual issue causing the crash and provide an update in a future release.


  • Around the date of this post I started receiving the "pcdoctor module has stopped working" popup.

    I read through the solutions on this forum.  I rolled back the nvidia driver to the one before jan 7th windows update because it was after that time that the error started. That worked for a day or two. 

    I can also get the error message by trying to run PCCheckup and MyDell and Dell Support Centre.  (all of which are in my start menu though I don't know why as they all link to the file pcdlauner (according to "properties")

    today I get this message:

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    pcdrsysinfodirect.p5x
      Application Version:    6.0.6422.14
      Application Timestamp:    52998c5c
      Fault Module Name:    MSVCR90.dll
      Fault Module Version:    9.0.30729.6161
      Fault Module Timestamp:    4dace4e7
      Exception Code:    40000015
      Exception Offset:    000000000004267f
      OS Version:    6.1.7601.
      Locale ID:    4105
      Additional Information 1:    c1b7
      Additional Information 2:    c1b749af2c6352219a6b0906d47e0c8a
      Additional Information 3:    8fe5
      Additional Information 4:    8fe52e713aeb449a09b614b619bf0ddd

    When I run MyDell (which skips the blue "my dell" flash box before the my dell screen loads) I get no message. 

    When I run PC Checkup the blue flash box comes up again before the PC checkup home page - which is completely different from the MyDell & Dell support Centre home pages which are the same except for the blue "MyDell" box that flashes first.  The error message is the same as above. 

    All three have the same version number 3.4.6422.14 in "about", in the settings.   All 3 (or is it one?) have the scheduler turned off - yet something is still running every time the computer wakes up, or is turned on.

    There seems to be no one solution to this issue and subsequent updates seem to fix the problem for some and create it for others.  

    I have a Dell XPS14Z, (product XPSL412Z) bought end of 2011,, with Windows Home Premium 7 SP1.   January 2014 is the first time I've had this error.  


  • Nome registro: Application
    Origine: Application Error
    Data: 03/01/2015 18:55:38
    ID evento: 1000
    Categoria attività:(100)
    Livello: Errore
    Parole chiave: Classico
    Utente: N/D
    Computer: PrecisionM6800
    Nome dell'applicazione che ha generato l'errore: pcdr2d3dvideo.p5x, versione: 6.0.6426.22, timestamp: 0x52cfa9be
    Nome del modulo che ha generato l'errore: RenderSystem_Direct3D9.dll, versione: 6.0.6426.22, timestamp: 0x52cfa940
    Codice eccezione: 0xc0000005
    Offset errore 0x000000000005ab3c
    ID processo che ha generato l'errore: 0x35c
    Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0277e7b02627a
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files\My Dell\pcdr2d3dvideo.p5x
    Percorso del modulo che ha generato l'errore: C:\Program Files\My Dell\RenderSystem_Direct3D9.dll
    ID segnalazione: b950215f-9371-11e4-bf3f-b8ee6557a572
    XML evento:
    <Event xmlns="schemas.microsoft.com/.../event">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2015-01-03T17:55:38.000000000Z" />
    <Security />
    <Data>C:\Program Files\My Dell\pcdr2d3dvideo.p5x</Data>
    <Data>C:\Program Files\My Dell\RenderSystem_Direct3D9.dll</Data>