PC-Doctor Module has stopped working

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PC-Doctor Module has stopped working

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Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).

Microsoft has no solutions to propose...

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    pcdrsysinfoperipheral.p5x
  Application Version:    6.0.5830.12
  Application Timestamp:    4df7df39
  Fault Module Name:    SynTPAPI.dll_unloaded
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    4d0aed00
  Exception Offset:    0000000063020350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057
  Additional Information 1:    7af3
  Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
  Additional Information 3:    9f6c
  Additional Information 4:    9f6cff770682832a9399743be22fdea7



All Replies
  • This is my first post to any forum, so apologies if this comment lands in the wrong place.

    I am having the same issue on an XPS1330 running Vista 32bit with a current version of Support Centre.

    The message is:

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: pcdrsysinfodirect.p5x

     Application Version: 6.0.5907.29

     Application Timestamp: 4f6b6d0f

     Fault Module Name: kernel32.dll

     Fault Module Version: 6.0.6002.18449

     Fault Module Timestamp: 4da47967

     Exception Code: e06d7363

     Exception Offset: 0003fc56

     OS Version: 6.0.6002.2.2.0.768.3

     Locale ID: 3081

     Additional Information 1: 3806

     Additional Information 2: b2d383fa17263d66a5f4d7639500c4f8

     Additional Information 3: 5fa2

     Additional Information 4: 49b470a5a37d17869992a25d7e8d970a

    Thanks

    Rog

  • Hi thanks for your suggestions. In the end rather than wasting more time mucking about with it, I uninstalled dell Support Centre -- never noticed it doing anything I couldn't do on my own anyways -- and everything has been working fine since.

  • Micah......OOps. Too late. I already downloaded the new driver. It was some big download. But so far, I have not had the PC Module Not Working error message, so I can't post the complete error message I was getting. Yay! But time will tell. If it reappears, I'll post the error msg.

    I don't want to uninstall Dell Support Center entirely, like another poster has done, since I use the Center extensively.

    The only weird thing I notice with the new driver is that my touchpad/cursor stops for a split second occasionally. But that's no big deal. Before the new driver, things would open and such from my touchpad that I swear I hadn't directed the cursor towards. That doesn't seem to be happening any longer. So a split second stoppage occasionally is preferred. The cursor actually gets a ittle windtunnel for that split second, like the program/driver is catching up to the movement. No big deal.

    The PC Doctor part of the Dell Support Center, BTW, had never worked properly, anyway. The test of my system that I ran several times worked fine, except for the internet connection. It would time out & say I have no connection. That was false. I definitely had one, and it was working properly. I had firewall turned off, etc. So the PC Dr for that part just never did work. That's okay. No big deal. I don't care enuf to try to resolve that.

  • rogofyork

    This is my first post to any forum, so apologies if this comment lands in the wrong place.

    I am having the same issue on an XPS1330 running Vista 32bit with a current version of Support Centre.

    The message is:

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: pcdrsysinfodirect.p5x

     Application Version: 6.0.5907.29

     Application Timestamp: 4f6b6d0f

     Fault Module Name: kernel32.dll

     Fault Module Version: 6.0.6002.18449

     Fault Module Timestamp: 4da47967

     Exception Code: e06d7363

     Exception Offset: 0003fc56

     OS Version: 6.0.6002.2.2.0.768.3

     Locale ID: 3081

     Additional Information 1: 3806

     Additional Information 2: b2d383fa17263d66a5f4d7639500c4f8

     Additional Information 3: 5fa2

     Additional Information 4: 49b470a5a37d17869992a25d7e8d970a

    Thanks

    Rog

     

    Rog,

    We have traced your error to an incompatibility with an older Nvidia video driver.  We are working on an update to correct this issue, and will have it available for download ASAP.  In the meantime we have confirmed that the latest drivers from Nvidia's website will prevent this issue from occuring.  In the event the drivers available at support.dell.com are not the latest, you can download the latest directly from Nvidia at http://www.nvidia.com/Download/indexsg.aspx?lang=en-us

  • Same crashing problem over here:

    Any ideas?

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: pcdrsysinfodirect.p5x

     Application Version: 6.0.5907.29

     Application Timestamp: 4f6b6d86

     Fault Module Name: MSVCR90.dll

     Fault Module Version: 9.0.30729.4940

     Fault Module Timestamp: 4ca2e32e

     Exception Code: 40000015

     Exception Offset: 000000000004267f

     OS Version: 6.1.7601.2.1.0.768.3

     Locale ID: 2057

     Additional Information 1: c1b7

     Additional Information 2: c1b749af2c6352219a6b0906d47e0c8a

     Additional Information 3: 7e67

     Additional Information 4: 7e67acafe6fe10ec9377080e6eaba604

  • pbryer,

    Your issue should be resolved with the Nvidia driver update.  We are publishing an update to repair this as well.  In the meantime, you can update your video drivers (assuming you have an Nvidia video card) if you go to www.nvidia.com/.../indexsg.aspx

  • I getting the same MSVCR90.dll error and it started when Dell Support Center updated itself on April 6th, 2012.

  • mooredc54

    I getting the same MSVCR90.dll error and it started when Dell Support Center updated itself on April 6th, 2012.

     

    mooredc54,

    As are part of this latest update, the Dell Support Center incorporated the latest Nvidia libraries and unfortunately some older drivers are not supporting these libraries completely.  We have a fix in the works to handle this case, but in the meantime updating to the latest Nvidia drivers will correct this issue.

  • NVidia Driver update did fix the problem for me.

    Thanks!

  • The computer we have is a Dell Dimension E521 desktop running Vista with an NVidia GEForce 6150 LE driver.  How do I know what is the correct update?  the version on it is 7.15.10.9746 and looks like hasn't been updated since 2006!  Want to be sure we don't install the wrong thing

  • LynneLin

    The computer we have is a Dell Dimension E521 desktop running Vista with an NVidia GEForce 6150 LE driver.  How do I know what is the correct update?  the version on it is 7.15.10.9746 and looks like hasn't been updated since 2006!  Want to be sure we don't install the wrong thing

     

    LynneLin,

    I think you would configure the dropdown boxes at the URL I provided above as I have done below and then click Search.

     

  • I started getting the same PC-Doctor Module has Stopped Working alert a few days ago on my Windows 7 Home ed. Inspiron 580 machine.  Looks like an epidemic.  Have we all been infected somehow?

  • Thanks Micah,

    I have updated my Nvidia driver and re-installed Dell Support Centre.

    All seems well so far..........

    Will report if problem re-occurs.

    Thanks

    Rog

  • Same problem here with Windows7. It appears to me the problem is related to Norton's new 2012 version.

    It occurs shortly everyday after startup.

    Please let us all know.

  • Am reporting back for everyone to know that downloading the Synaptics driver 15.2.5.2 seems to have worked. I've been on my laptop a number of hours last two days with no "PC Nodule Nor Working" error messages.

    I have an xps 15 running W7 home ed., bought end of November 2011.

    Thanks for that suggestion.