PC-Doctor Module has stopped working

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PC-Doctor Module has stopped working

This question has been answered by

Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).

Microsoft has no solutions to propose...

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    pcdrsysinfoperipheral.p5x
  Application Version:    6.0.5830.12
  Application Timestamp:    4df7df39
  Fault Module Name:    SynTPAPI.dll_unloaded
  Fault Module Version:
  Fault Module Timestamp:    4d0aed00
  Exception Offset:    0000000063020350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.
  Locale ID:    2057
  Additional Information 1:    7af3
  Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
  Additional Information 3:    9f6c
  Additional Information 4:    9f6cff770682832a9399743be22fdea7

All Replies
  • mattpollard,

    Thank you for using the Dell Community Forum.

    You could try reinstalling the pc checkup to see if that will resolve the error. You can also look at the links below to view what others have done to resolve this error.


    Social Media Support

  • I'm getting this, too.  New xps laptop.

  • mattpollard,

    We have seen this occur on 64 bit systems running the Synaptics driver version but it is resolved with version 15.2.20.x which can be found at www.synaptics.com/.../drivers

    On a semi-related note, I see you are running an outdated version of Dell Support Center.  You may want to download and install the latest version at www.dell.com/dellsupportcenter

  • I'm having the same probelm on Vista 32-bit


  • I have an Inspiron 9400, Vista 32-bit, with Nvidia 7900GS with a driver from 2007.  I don't see a newer driver listed to download.  Now what?

  • Since the Dell Support Center updated on 4/4/2012, I have been having the same problems.  I have a Dell XPS 410 Running Vista Home Premium SP2.  My Nvidia video card is an NVidia GeForce 7900 GS.  This driver is the ONLY ONE that will work on my system (version dated 12/7/2006.  Any driver I have updated to has resulted in my NOT being able to play DVD's .... they are pixelated and not viewable at all.  So Dell .... would YOU please get us a solution to this problem.  It was the Dell Support Center/PC Doctor update on 4/4/2012 that caused this problem!  Please fix it!