Dell Dimension 8400 upgraded to Vista NO SOUND. Needed Vista audio driver for SoundMax.

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Dell Dimension 8400 upgraded to Vista NO SOUND. Needed Vista audio driver for SoundMax.

  • I had a similar problem with my 8400, where after installing Vista Ultimate (clean install), no audio output device was found.
     
    Here's what I did, in this order, that finally got the sound working with, as far as I know, no error messages or limitations:
     
    1) Installed XP driver from
     
     
    after extracting the files, the installer failed because it saw an unsupported OS. I then right-clicked on the .EXE files in the dell\drivers\r94481 folder and subfolders and selected "XP SP2" compatibility.
     
    2) I rebooted the PC and ran the setup.exe for the above driver package. The installer completed without incident and the Device Manager indicated that the Soundmax device was properly installed.
     
    3) I rebooted the PC again and I got an error message that the "ADI Codec" was not installed. I clicked OK and nevertheless heard sound and Vista continued to load.
     
    4) I rebooted the PC again and hit [F2] and turned off the integrated sound in the BIOS (Bios Revision A09), saved the new configuration and exited. When Vista loaded, the "ADI Codec" message was gone, but so was the audio device in the Device Manager. There was no sound.
     
    5) I rebooted the PC again, hit [F2] and turned the integrated audio back on again. I saved and exited. Vista loaded without the "ADI Codec" error message and the sound works properly.
     
    I hope this helps.
     
  • I reinstall my second-hand Dell 8400 to get two NTFS harddisk instead of one 160G RAID.
    But after I re-installed, found that I can not play the .mpg video with media player 11. Why?
    May be because I did not re-load the correct drivers. But which codec I should use for Dell 8400?
    Thanks.
     
    -Alec


  • Hi alectsai
    Download this new driver for your sound and it may fix your problem.
    download it to the desktop and just click on it and follow instructions.
     

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • Seemly the driver at your link is for the Vista.
    My Vista at the other HD is no problem at play back .mpg.
    But I have problem at the XP after re-installed.
    Other than cannot play back .mpg file which showing no video but got the sound, but also cannot install the Mcfee Anti-virus program. It really odd to me.
    This system bought from a company's department shutdown, and no orignal software I can get. The results of I getting all the drivers from the Dell wetsite are not that good.
    The HDs was configured to RAID mirror which make two harddisk look like only one. That's why I re-do it to get one more 160g HD....
    Thanks for your info.
     
    Rgds,
    Alec
  • Hi Alec
    You are on the Vista software forum when you asked for a driver for your sound
    a person would send you to a Vista driver if one can be found.
    You are asking for a driver for XP witch you did not say in your post.
    Being you are trying to install Windows XP not Vista it would be better if you repost all of your questions to the Software-Windows-forum.
    I do not use XP now so my ideas my not work for you .
    In Vista the media player is # 11 and in XP it is 9 or 10 so we could not compare the two and come out with a good answer for you.   
    It would be best to go to the other forums to get the help you need for XP.
    Good Luck:smileyhappy:

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • Hi, everyone...
     
    It looks like I may be able to get some help here.
     
    I have tried doing what was suggested at the start of this thread, and none of it works.  I have a Dimension 8400.  When I run the install for the suggested driver package, I get a message saying that the driver installation failed and it asks me if I would like to continue anyway. Nonetheless, I get the message after reboot as described.  However, the sound device isn't installed afterwards.
     
    I am running BIOS A09.  This was a clean install of 64 bit Vista.
     
    Any ideas?


    Message Edited by appeters on 05-29-2007 02:47 AM

    Message Edited by appeters on 05-29-2007 03:45 AM
  • Hi appeters
    You need to edit out your service tag # or Dell will delete your post.
    What version of windows are you using.

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • I edited the post and removed the ST.
     
    It's the 64 bit version of vista.
     
    And for the record, I reinstalled Vista using the 32 bit version and the process described at the beginning of this thread worked.
     
    But, I would really like for it to work with the 64 bit version.  Anyone have any ideas?


    Message Edited by appeters on 05-29-2007 03:03 PM
  • Hi appeters
    I do have it working with Vista 64 bit with the soudmax on board sound but i will have to get back to you .
    After i find out where i downloaded the driver for it ,it is a windows XP PRO 64 bit driver from one of Dells work stations but can,t remember witch one i will get back to you soon !  

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • Hi appeters
     I downloaded the driver from here.
    Do this first then we will go from there.
     
     
    Hard Drive Installation (via WinZip) with Setup.exe File for R96951.EXE
    Download
    1.Click Download Now, to download the file.
    2.When the File Download window appears, click Save (Windows XP
    users will click Save) this program to disk and click OK. The Save In:
    window appears.
    3.From the Save In: field, click the down arrow then click to
    select Desktop and click Save. The file will download to your desktop.
    4.If the Download Complete window appears, click Close. The file
    icon appears on your desktop.
    Install
    1.Double-click the new icon on the desktop labeled R96951.EXE.
    2.The Self-Extracting window appears and prompts you to extract or
    unzip to C:\DELL\DRIVERS\r96951. Write down this path so the executable
    (I.e.
    Setup.exe) file can be found later.
    3.The Self-Extractor window appears.
    4.Click OK.
    5.After completing the file extraction, if the Self-Extractor
    window is still open, close it.
    6.Click the Start button and then click Run.
    7.Type C:\DELL\DRIVERS\r96951 in the Open textbox and then click OK.
    8.Follow the on-screen installation instructions.
     
    I can,t remember if i got the error message with this but i do not think i did try it and see
    Good Luck 

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • Great!  Thanks for the help :).
  • You are the man.  That worked perfectly.  It did prompt me to use settings that were compatible with this version of windows, but other than that it was flawless and definitely fixed my problem.
     
    Thanks a ton - if you are ever in Fort Worth, I owe you a beer :D.
     
    Thanks again!
  • Hi appeters
    Thanks for the kind words .
    And i am a Texas boy from the south east parts namely Silsbee but live in Washington state now who knows i might see you one of these days:smileyvery-happy:
    See Yea

     

    Jerry\c3po5

    XPS 430 Ram 8 gigs Dell OEM Vista Ultimate 64 bit  

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension 8400 Ram 4 gigs Retail  Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version 

    Dimension E 512 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Inspiron 1501 Ram 4 gigs Dell OEM Vista Ultimate 64 bit

    Retail Windows 7 Ultimate 64 Bit Full version on drive 2

  • Hi guys,
    Just been reading all the posts regarding soundmax drivers for vista. I have a dell 8400 running vista ultimate 32bit.When i upgraded to vista suprise suprise i had no sound. Ran a search on the net and found the driver no probs. The problem i have is i have 5.1 surround speakers but when i play music i can only get sound out of the rear pair of speakers and the sub. When i go into control panel and configure my speakers i get sound out of all speakers when i run the test. I have dowloaded the driver from realtek and this time i only get sound out of the front and sub. Sorry for my long first post.
     
     
    Thanks 93vitt.