Thanks. Not sure why I didn't find that as I thought I did a search of the site for ctlface....
Either my parents never got a Creative Sound Blaster Live! CD or it's lost - we don't have it. So, those instructions in particular, I can't use.
How do I proceed if I don't have the CD? I did search the Dell Resource CD looking for an Audio directory but didn't find one. It can't be that difficult, can it?
Thanks again for your reply and help.
I did try to search the Creative web site but I must be too computer illiterate to figure it out. I tried searching on the for ctlface.sys and I got a message saying that no updates were available but no link or directions on how to find or download the driver.
New problem: Got past the CTLFACE.SYS issue (my dad, thank goodness found the Sound Blaster CD). The repair installation proceeded ok until I got the following message. Again, I'm not very computer savvy so I have no idea what the heck this means:
COM+ SETUP ERROR
Sub component COM+ raised an exception while processing the OC_COMPLETE INSTALLATION setup message.
d:\nt\com1x\src\complussetup\csetuputil.cpp (line 3406)
Error code = 0x8007007f
The specified procedure could not be found.
Failed to load library 'C:\Windows\System32\catsrc.dll'
The only option in the message window is 'OK'. There is no RETRY or CANCEL.
I haven't yet clicked on 'OK'.
My questions: Any idea what this message means? If I click ok, will I be able to continue the repair installation? If not, what options do I have to complete the repair installation? Any recommendations what I should do next?
Any help, assistance, suggestions are welcomed as I have no idea what this message means.
Thanks in advance,