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DELL PE R610 Major Issue updating UEFI, thus cannot install an OS

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DELL PE R610 Major Issue updating UEFI, thus cannot install an OS

This question has been answered by scarrydream

I have a brand new DELL PE R610, straight out of the box. However I am experiencing major issues with it when I'm trying to install Windows Server OS.

Boot up is fine, no errors (Also ran Diagnostics and it is fine).

Configure the RAID no issues (have tried every possible config of RAID to prove it was not that)

The system goes through the SBUU with no errors, configures the RAID, pre-installs the OS etc and reboots cleanly. I'm then prompted to insert the OS CD which it reads and I start the install. It goes through the first few steps and gets to the point where it asks me to select where I want to install Windows. At this stage it fails, with the error:

Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 'Setup was unable to create a new system partition or locate an existing system partition. Check system logs bla bla bla.'

I have tried using diskpart to create/modify/delete partitions etc, refresh the disks but get the same error again and again.I just can't create that system partition that Windows needs !!

The interweb has lots of examples pointing to this error, a lot of them factored around disabling/removing disks etc, but I don't believe that is the problem. What I have noticed is that when I go into System Services (UEFI) on the Home Screen it gives me a warning that a system update is recommended since some components are potentially out of date. Great, sounds logical to me. However I try to go via Platform Update to do this, after configuring a network adapter, but it does not like it.

So essentially this is a 2 part question: How do I get around the WIndows Install error? And how do I run a systems update without the ability to get on the internet - I can't find any location to download an iso image that I could use or similar?

Desperate for help, and being in Africa does not help me as there is no DELL support here.

Verified Answer
  • Hi

    Would request you to try the following options in the bios under the BOOT settings .

    Normal 0 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4

    Boot Mode                                     BIOS

    Boot Sequence                               Sata Optical Drive

                                                       Hard Drive C: (integrated RAID Perc 6/i)

    Hard Disk Drive Sequence            Integrated RAID perc (move this from position 2 to 1)

    Check if the Raid is Enabled Under Integrated Devices.

    With this we could go ahead and try the Windows 208 R2 installation.


     


All Replies
  • As far as a workaround ... you have three options for installing the OS:

    1. USC (Unified Server Configurator) - this is built in to your system's management hardware.

    2. SMTD/SBUU - the SMTD (which contains SBUU) should have come with your server, but if it didn't or you suspect it is not working, then you can download from the links below.

    3. Directly from the OS disk - this method can be harder as you have to configure RAID and load drivers yourself but is an option.

    What OS/version/architecture/edition are you trying to install?

    SBUU (if installing 2003 - download is smaller than SMTD):
    http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R288889&SystemID=PWE_R610&servicetag=&os=WNET&osl=en&deviceid=24134&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=36&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=430015

    SMTD (for all supported OS's - very large download(s) but required for 2008 - also, make note of the instructions on the download page):
    http://support.dell.com/support/downloads/format.aspx?c=us&cs=04&l=en&s=bsd&deviceid=17861&libid=36&releaseid=R287586&vercnt=5&formatcnt=0&SystemID=PWE_R610&servicetag=&os=WNET&osl=en&catid=-1&dateid=-1&typeid=-1&formatid=-1&impid=-1&checkFormat=true

  • Hi theFlash1932,

    Many thanks for taking the time to answer.

    1. Doesn't work - fails at the stage where I have to select the location for the OS install with the Setup can't create a system partition error.

    2. Same as 1

    3. So you're saying I can clear the RAID config I've created in 1 and/or 2 and boot from the OS disk? Never tried that but would be willing too if I can get this back on track. When you say about configuring the RAID and manual drivers is more difficult, in what way do you refer?

    I'm trying to install 2008 R2 Enterprise on RAID10, but at this stage nothing works after the error received in 1 & 2 (i.e. can't create a system partition in windows install).

    Do you think the USC error about being out of date has any relevance to the issue?

  • To install directly from your OS disk:

    • Boot to your controller's configuration utility (CTRL-R for PERC), configure AND initialize your RAID 10.
    • Boot to your 2008R2 DVD, and when it tells you it can't find any hard drives to install to, then click the Load Driver link and load the driver files from USB/CD.
    • Once the install completes, then you can start installing other drivers, starting with the chipset.

    The USC being out of date may have something to do with it, but I kind of doubt it - I would find it hard to believe that any version of USC on the R610, no matter how out of date, would not have the proper support for 1) hardware that has been used for months in other systems prior to the R610, and 2) an OS that has been out for well over a year.  System USC started supporting 2008R2 within weeks of RTM.  The fact that both USC and SBUU are doing the same thing leads me to believe it is an issue or bug with that version of the installation utilities.  You could try version 6.3, which should still work on an R610 - maybe 6.4 broke something (that wouldn't be all it broke :).

    PERC H700/H800 Driver:

    PERC H200 Driver:

    If you are using the PERC 6/i RAID controller, it will probably be native to 2008R2.

     

  • Forgot to add. I have the SMTD but even that doesn't clear the problem.

  • Thanks again for the info.

    I'm definitely willing to give that a go. I am using PERC 6/i RAID controller and I believe  you are right about it being native to 2008R2.

    I'll give this a crack tomorrow and let you know how I get on.

    Many thanks again

  • Well I gave it a try but at the stage for loading drivers it doesn't recognise them as they are exe files. Any idea how to extract the actual driver files so I can use them off a USB stick?

  • If you are installing 2008R2 on a PERC 6/i, you only need to configure/initialize the RAID first, then Windows should be able to see the drives to install to. 

    What exe's are you talking about?  Even if you did need the drivers (should only need them for a controller other than the PERC 6/i), the exe's are self-extracting executables, so you need only run them on a computer to extract them to a USB flash drive.

  • Windows sees the drives after they have been configured & initialised as a RAID, but when I try to install to them or even to a partition I create on them I get the error that setup can't create a new system partition or locate an existing partition'.

    I extracted the files to a flash drive and pointed the installer to it but it said it couldn't locate any drivers. I have the correct ones because I thoroughly checked on the Dell website and in my server hardware inventory.

    I'm truly stumped on this one!

  • Hi

    Would request you to try the following options in the bios under the BOOT settings .

    Normal 0 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4

    Boot Mode                                     BIOS

    Boot Sequence                               Sata Optical Drive

                                                       Hard Drive C: (integrated RAID Perc 6/i)

    Hard Disk Drive Sequence            Integrated RAID perc (move this from position 2 to 1)

    Check if the Raid is Enabled Under Integrated Devices.

    With this we could go ahead and try the Windows 208 R2 installation.


     


  • Many thanks for the response Scarrydream. That is exactly what I have done and it is now functioning.

    Appreciate the effort though.

    John

  • I know that has been a lot of time past since the last post but I have exactly the same problem with my home R710 used for virtualization labs and the solution SCARRYDREAM proposed worked perfectly. I spend many hours of testing and searching to find out this simple solution. That is very strange because from what I know the boot order normally should not affect the access to the disks during the installation time.The only problem that maybe occur from that is no OS found msg after the installation finishes. Then you can correct that very easy by changing the boot order.Maybe this is a BIOS bug and Dell should correct it. I didn't have the correct boot order because I have an SD card also and it was first and second was the H700.

    Thanks to SCARRYDREAM