PowerEdge 800 PCI Parity error

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PowerEdge 800 PCI Parity error

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Good morning, please forgive me if this issue is discussed elsewhere, I've been unable to locate a thread which covers my issue.

We've got an older server which has been locking up randomly. I've tried to diagnose the issue, but haven't come to any conclusion about what exactly is causing the lockups. The best information I have is from a diagnostic run at boot-up. The utility reports a PCI Parity Error. I'd like to drill down to the exact piece of hardware that's generating the error, but haven't figured out how to do that. I can't find a reference to the event in the system log, and the diagnostic utility doesn't identify which hardware on the PCI bus is generating the error. I'd like to make an informed decision about how to proceed with restoring the stability of the system. There are signs of a disk problem, but I think those might also be controller issues. Chkdsk runs periodically upon rebooting the server.

Verified Answer
  • Would you please download and run this, it is the DsSet reporting tool?

    www.dell.com/.../DriverDetails

    A DSET System Configuration Report can either be created when running the DSET installer

    program, or can be created after installing DSET.

    For exercising the first option, when running the DSET installer program,

    choose "Create DSET Report Only". A console window will appear showing the

    progress of system information being gathered.

    Alternatively, the "Install DSET Application/Browser" option could be chosen.

    In this case, a report can be created anytime after installation by choosing

    "Create DSET Report" from the Start menu under "Programs > DSET".

    Once the report creation is complete, a single zip file called

    "DSET Report of <computer name> Tag-<service tag> -<model name>" would be

    copied to the Desktop by default.

    Please reply to the email I am also sending,  with the zip file, and I can check and see what might be causing the issue.

    Thank you.

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

All Replies
  • Jedwardsfla,

    What is the exact error?

    Is it giving a Bus #, Device #, Function #?

    Also, what is the OS on the server?

    Is the LCD displaying an E#### error?

    Let me know so we can go from there.

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Hello, the exact text of the error message is "BIOS: CRITICAL INTERRUPT SENSOR (PCI PARITY ERR) PCI PERR"

    No Bus#, Device #, or Function # is displayed; the error is displayed when I run the Diagnostics Utility before Windows loads.

    OS is Windows SBS 2003

    There is no LCD display on the server chassis

    Thanks for your assistance!

  • It occurred to me that your question "Is the LCD displaying an E#### error?" might be referring to the monitor screen. When the server locks up, the monitor signal is no longer displayed. There is no blue screen to relate an error number; the screen just goes blank, and the monitor says "No signal"

  • Sorry, what is displayed on the 4 LEDs on the back of the server?

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • The diagnostic lights vary. At times (like right now) A, B & C are amber, and D is green. On some occasions all four are green.

  • Thank you. Were you able to take the server to the Minimum to Post configuration? If so, what was the result?

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • I have not yet removed the board from the chassis. There are no add-on cards in the PCI slots. I have disconnected an IDE drive, and that leaves only the two SATA drives (RAID-1) and the CD-ROM drive connected to the board.

  • Good morning Chris, I neglected to include this Error Code in the header text of the error message: 2900:0221

    I've disconnected the CD-ROM and still get the error when I run the boot-time diagnostics.

    The entire text of the error message is:

    ERROR CODE   2900:0221

    BIOS: CRITICAL INTERRUPT SENSOR (PCI PARITY ERR) PCI PERR

  • Hello Chris, I hope I have provided the answer to your question. There is no problem getting the server to post, and to completely boot up. The problem is I can't identify which hardware is causing the random lockups.

  • Would you please download and run this, it is the DsSet reporting tool?

    www.dell.com/.../DriverDetails

    A DSET System Configuration Report can either be created when running the DSET installer

    program, or can be created after installing DSET.

    For exercising the first option, when running the DSET installer program,

    choose "Create DSET Report Only". A console window will appear showing the

    progress of system information being gathered.

    Alternatively, the "Install DSET Application/Browser" option could be chosen.

    In this case, a report can be created anytime after installation by choosing

    "Create DSET Report" from the Start menu under "Programs > DSET".

    Once the report creation is complete, a single zip file called

    "DSET Report of <computer name> Tag-<service tag> -<model name>" would be

    copied to the Desktop by default.

    Please reply to the email I am also sending,  with the zip file, and I can check and see what might be causing the issue.

    Thank you.

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)