iDrac7 disappeared from network after 1.51.51 upgrade

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iDrac7 disappeared from network after 1.51.51 upgrade

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Hello all!  First post to Dell!

I have a PowerEdge T420 with Windows Server 2008 R2 SP1 Standard.  The iDRAC7 is express only.

I recently updated a lot of firmware, including LC2 which apparently also upgraded the drac to the newest firmware.

Before the upgrade, I could access the drac via web and ssh.  Now I cannot ping, web, or ssh into the drac.  The drac will acquire a DHCP address, so I know the virtual NIC is working.

I have tried a full racadm factory default and a racadm reboot,  For this small client, the default IP is actually in their lan subnet.  There is only a simple switch and cable modem on the network, so I do not feel there are any connectivity issues...everything else works fine.  Oh, and OMSA can set config on the drac too...like IP and users.

ANY HELP WOULD BE GREATLY APPRECIATED!  This server is 400 miles away from me, so onsite is difficult at best.  (Isn't that what drac is for:)

Here's the getsysinfo:

C:\Windows\system32>racadm getsysinfo

RAC Information:
RAC Date/Time = Sat Mar 15 13:21:24 2014

Firmware Version = 1.51.51
Firmware Build = 01
Last Firmware Update = 03/10/2014 06:02:34
Hardware Version = 0.01
MAC Address = E0:DB:55:_______

Common settings:
Register DNS RAC Name = 0
DNS RAC Name = idrac-________
Current DNS Domain =
Domain Name from DHCP = Disabled

IPv4 settings:
Enabled = 1
Current IP Address = 192.168.0.120
Current IP Gateway = 192.168.0.1
Current IP Netmask = 255.255.255.0
DHCP Enabled = 0
Current DNS Server 1 = 0.0.0.0
Current DNS Server 2 = 0.0.0.0
DNS Servers from DHCP = Disabled

IPv6 settings:
Enabled = 0
Current IP Address 1 = ::
Current IP Gateway = ::
Autoconfig = 1
Link Local IP Address = ::
Current IP Address 2 = ::
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = Disabled
Current DNS Server 1 = ::
Current DNS Server 2 = ::

System Information:
System Model = PowerEdge T420
System Revision = I
System BIOS Version = 2.1.2
Service Tag = _______
Express Svc Code = ___________
Host Name = _____DC1
OS Name =
OS Version =
Power Status = ON
Fresh Air Capable = No

Watchdog Information:
Recovery Action = None
Present countdown value = 473 seconds
Initial countdown value = 480 seconds

Embedded NIC MAC Addresses:
NIC.Embedded.1-1-1 Ethernet = E0:DB:55:________
WWN = E0:DB:55:________
NIC.Embedded.2-1-1 Ethernet = E0:DB:55:________
WWN = E0:DB:55:________

C:\Windows\system32>

All Replies
  • Try to configure the iDRAC at the same location, with the following commands:

    racadm getniccfg
    racadm setniccfg –s 172.17.2.124 255.255.252.0 172.17.0.5
    Change the IP addresses to your specifications.
    Recommendations: Do not configure the iDRAC with an IP address that is also used for your production network. For example, if you use 192.168.0.x for your production network, than consider using 172.16.x.x or 192.168.1.x for your iDRAC (combined with using a different VLAN, which would be better).

    With regards,

    Roland v.'t Kruys

    Dell | ProSupport Server - Enterprise

  • Thanks for your reply,

    This is a very small business (<10 nodes).  Their switch is from a big-box store and is not configurable. So in this case the production network is the only network.  Even if I could do VLANs,  I would still need something to route between them...something I believe is beyond the capabilities of the 3-in-1 modem/firewall/WAP box the ISP gave them.

    I performed a racadm getniccfg.  The link is up, and the IP cfg is correct for their lan.

    Let me know if you want to see the results of the getniccfg.  Also, just a reminder that the rac worked fine before the firmware upgrade.

  • Hi,

    Yes, you could send me the info. If possible, run the RACADM RACDUMP and send that one too.

    With regards,

    Roland v.'t Kruys

    Dell | ProSupport Server - Enterprise

  • Roland,  here is the info you requested.  Thanks for helping!


    C:\Windows\system32>racadm getniccfg

    IPv4 settings:
    NIC Enabled = 1
    IPv4 Enabled = 1
    DHCP Enabled = 0
    IP Address = 192.168.0.120
    Subnet Mask = 255.255.255.0
    Gateway = 192.168.0.1

    IPv6 settings:
    IPv6 Enabled = 0
    DHCP6 Enabled = 1
    IP Address 1 = ::
    Gateway = ::
    Link Local Address = ::
    IP Address 2 = ::
    IP Address 3 = ::
    IP Address 4 = ::
    IP Address 5 = ::
    IP Address 6 = ::
    IP Address 7 = ::
    IP Address 8 = ::
    IP Address 9 = ::
    IP Address 10 = ::
    IP Address 11 = ::
    IP Address 12 = ::
    IP Address 13 = ::
    IP Address 14 = ::
    IP Address 15 = ::

    LOM Status:
    NIC Selection = LOM1
    Link Detected = Yes
    Speed = 1Gb/s
    Duplex Mode = Full Duplex
    Active NIC = LOM1
    Active LOM in Shared Mode = LOM1
    FailOver LOM in Shared Mode = None

    Static IPv4 settings:
    Static IP Address = 192.168.0.120
    Static Subnet Mask = 255.255.255.0
    Static Gateway = 192.168.0.1

    Static IPv6 settings:
    Static IP Address 1 = ::
    Static Prefix Length = 64
    Static Gateway = ::

    C:\Windows\system32>racadm racdump
    ===============================================================================
    General System/RAC Information
    ===============================================================================

    RAC Information:
    RAC Date/Time = Tue Mar 18 17:14:48 2014

    Firmware Version = 1.51.51
    Firmware Build = 01
    Last Firmware Update = 03/10/2014 06:02:34
    Hardware Version = 0.01
    MAC Address = E0:DB:55:_________

    Common settings:
    Register DNS RAC Name = 0
    DNS RAC Name = idrac-______
    Current DNS Domain =
    Domain Name from DHCP = Disabled

    IPv4 settings:
    Enabled = 1
    Current IP Address = 192.168.0.120
    Current IP Gateway = 192.168.0.1
    Current IP Netmask = 255.255.255.0
    DHCP Enabled = 0
    Current DNS Server 1 = 0.0.0.0
    Current DNS Server 2 = 0.0.0.0
    DNS Servers from DHCP = Disabled

    IPv6 settings:
    Enabled = 0
    Current IP Address 1 = ::
    Current IP Gateway = ::
    Autoconfig = 1
    Link Local IP Address = ::
    Current IP Address 2 = ::
    Current IP Address 3 = ::
    Current IP Address 4 = ::
    Current IP Address 5 = ::
    Current IP Address 6 = ::
    Current IP Address 7 = ::
    Current IP Address 8 = ::
    Current IP Address 9 = ::
    Current IP Address 10 = ::
    Current IP Address 11 = ::
    Current IP Address 12 = ::
    Current IP Address 13 = ::
    Current IP Address 14 = ::
    Current IP Address 15 = ::
    DNS Servers from DHCPv6 = Disabled
    Current DNS Server 1 = ::
    Current DNS Server 2 = ::

    System Information:
    System Model = PowerEdge T420
    System Revision = I
    System BIOS Version = 2.1.2
    Service Tag = ________
    Express Svc Code = ___________
    Host Name = ______DC1
    OS Name = Microsoft Windows Server 2008 R2, Standard x64 Edition
    OS Version = Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full In
    Power Status = ON
    Fresh Air Capable = No

    Watchdog Information:
    Recovery Action = None
    Present countdown value = 478 seconds
    Initial countdown value = 480 seconds

    Embedded NIC MAC Addresses:
    NIC.Embedded.1-1-1 Ethernet = E0:DB:55:________
    WWN = E0:DB:55:________
    NIC.Embedded.2-1-1 Ethernet = E0:DB:55:________
    WWN = E0:DB:55:________


    ===============================================================================
    Coredump Information
    ===============================================================================
    Dec 31 18:00:10 (none) kernel: sh_eth_init
    Dec 31 18:00:10 (none) kernel:
    Dec 31 18:00:10 (none) kernel: Monolithic/DRB
    Dec 31 18:00:10 (none) kernel: hid_init: Desc: Keyboard/Mouse Function
    Dec 31 18:00:10 (none) kernel: hid_init: Name: g_kbdmouse
    Dec 31 18:00:10 (none) kernel: hid_init: Version: 20120917
    Dec 31 18:00:10 (none) kernel: hid_bind: Using Major Number 232
    Dec 31 18:00:10 (none) kernel: hid_bind: using r8a66597_udc, Keyboard ep1 Mouse ep2
    Dec 31 18:00:10 (none) kernel: hid_bind: Mouse REL ep3
    Dec 31 18:00:12 (none) kernel:
    Dec 31 18:00:12 (none) kernel: Generate the command process, the pid is 763!
    Mar 16 11:58:05 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 11:58:40 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 11:59:31 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 12:00:02 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 12:57:09 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 12:57:43 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 12:58:23 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
    Mar 16 12:58:55 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse


    ===============================================================================
    Network Interface Statistics
    ===============================================================================
    Kernel IPv6 routing table
    Destination Next Hop Flags Metric Ref Use Iface
    ::1/128 :: U 0 1 1 lo
    fe80::e2db:55ff:fe0f:4ac4/128 :: U 0 0 1 lo
    fe80::/64 :: U 256 0 0 eth1
    ff00::/8 :: U 256 0 0 eth1


    Kernel IP routing table
    Destination Gateway Genmask Flags MSS Window irtt Iface
    192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 bond0
    0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 bond0


    Active Internet connections (w/o servers)
    Proto Recv-Q Send-Q Local Address Foreign Address State
    tcp 0 0 127.0.0.1:46823 127.0.0.1:199 ESTABLISHED
    tcp 0 0 127.0.0.1:199 127.0.0.1:46824 ESTABLISHED
    tcp 0 0 127.0.0.1:199 127.0.0.1:46823 ESTABLISHED
    tcp 0 0 127.0.0.1:46824 127.0.0.1:199 ESTABLISHED


    ===============================================================================
    Session Information
    ===============================================================================
    No active sessions currently exist.

    ===============================================================================
    Process Information
    ===============================================================================
    PID USER VSZ STAT COMMAND
    1 root 3040 S init
    2 root 0 SW< [kthreadd]
    3 root 0 SW< [ksoftirqd/0]
    4 root 0 SW< [watchdog/0]
    5 root 0 SW< [events/0]
    6 root 0 SW< [khelper]
    9 root 0 SW< [async/mgr]
    70 root 0 SW< [kblockd/0]
    81 root 0 SW< [khubd]
    84 root 0 SW< [kmmcd]
    144 root 0 SW [khungtaskd]
    145 root 0 SW [pdflush]
    146 root 0 SW [pdflush]
    147 root 0 SW< [kswapd0]
    148 root 0 SW< [aio/0]
    149 root 0 SW< [nfsiod]
    150 root 0 SW< [cifsoplockd]
    152 root 0 SW< [crypto/0]
    316 root 0 SW< [mtdblockd]
    320 root 0 SW< [sh_spi.0]
    356 root 0 SW< [kstriped]
    371 root 0 SW< [rpciod/0]
    376 root 0 SW< [mmcqd]
    425 root 1172 S /etc/sysapps_script/watchdog_app_.sh start
    436 root 0 SW< [kjournald]
    438 root 0 SWN [jffs2_gcd_mtd7]
    488 root 0 SW< [cryptodev_queue]
    550 root 0 RW< [dell_fpdrv thre]
    560 root 0 SW< [sh_pbi_wq]
    596 root 2968 S /bin/sh /etc/sysapps_script/cfgscripts/cfgbkup.sh
    673 root 0 SW< [MSD-0]
    682 root 0 SW< [MSD1-0]
    691 root 0 SW< [MSD2-0]
    700 root 0 SW< [MSD4-0]
    751 root 0 SW< [loop6]
    755 root 0 SW< [kdmflush]
    763 root 2828 S ifconfig eth1 up
    766 root 0 SW< [kcryptd_io]
    767 root 0 SW< [kcryptd]
    816 root 4228 S /bin/dlogrotate 20
    890 root 0 SW< [kjournald]
    909 root 9292 S /sbin/aim
    958 root 8600 S /avct/sbin/os
    1073 root 0 SW< [kjournald]
    1085 root 0 SW< [loop0]
    1095 root 4352 S /bin/ttymonitor
    1106 root 5872 S tm
    1160 root 35072 S ipmiSystemCallAgent
    1166 root 43264 R {SoftTimer} /bin/fullfw
    1200 root 0 SW< [ki2c6]
    1205 root 0 SW< [ki2c1]
    1206 root 0 SW< [ki2c2]
    1211 root 2960 S getty -L ttyS3 57600 vt100 -H AVOCENT
    1212 root 0 SW< [ki2c5]
    1214 root 0 SW< [ki2c4]
    1229 root 17788 S /sbin/avct_server
    1239 root 5976 S /avct/sbin/pm
    1247 root 4368 S /sbin/vfk
    1287 root 2852 S /bin/jdaemon
    1303 root 9152 S /usr/sbin/dsm_sa_snmpd
    1315 root 8804 S /usr/sbin/dsm_sa_eventmgrd
    1330 root 8148 S /usr/sbin/dsm_sa_datamgrd
    1333 root 10492 S /usr/sbin/dsm_sa_popproc lclpop
    1338 root 11656 S /usr/sbin/dsm_sa_popproc lmpop
    1379 root 9300 S /avct/sbin/fmgr
    1428 root 0 SW< [bond0]
    1439 root 8060 S {START} /avct/sbin/osinet
    1487 root 1816 S /sbin/syslogd -m 0 -f /flash/data0/etc/syslog.conf
    1489 root 1332 S /sbin/klogd
    1526 root 0 SW< [kjournald]
    1986 root 20548 R /usr/sbin/ipmiextd
    2090 root 4356 S /sbin/vkvm_pm
    2102 root 8132 S /bin/fb_source
    2119 root 7412 S /bin/fb_vnc_server
    2128 root 6256 S /bin/ipmi_gateway
    2134 root 4676 S /usr/sbin/raclogd
    2165 root 4184 S /usr/sbin/sfcbd -d
    2166 root 4056 S /usr/sbin/sfcbd -d
    2172 root 4648 S /usr/sbin/sfcbd -d
    2175 root 7700 S /sbin/avct_wsman -r0
    2176 root 9144 S /sbin/avct_wsman -r0
    2218 root 1408 S /usr/sbin/ifplugd -i bond0 -afqI -u0 -d0 -miff
    2257 root 4212 S /usr/sbin/sfcbd -d
    2259 root 4192 S /usr/sbin/sfcbd -d
    2261 root 4488 S /usr/sbin/sfcbd -d
    2269 root 5256 S /sbin/sshd -g 60
    2307 root 17044 S /usr/local/bin/appweb --config ../../../../etc/appwe
    2309 root 16948 S /usr/local/bin/guiDataServer
    2321 root 2968 S {appweb_monitor.} /bin/sh /etc/sysapps_script/appweb
    2328 root 6116 S /usr/local/bin/apwHdlrAgent
    2343 root 3280 S /usr/sbin/mrcached
    2360 root 12132 S /bin/maserserver
    2370 root 1472 R /bin/AppMonitor
    2406 root 15856 S /usr/sbin/dsm_sa_popproc iracpop
    2407 root 7284 S /bin/mctpd
    2411 root 0 SW< [ki2c3]
    2577 root 14256 S /usr/sbin/dsm_sa_popproc ienvpop
    2631 root 13008 S /usr/sbin/dsm_sa_popproc hwipop
    2641 root 6008 S /usr/sbin/dsm_sa_popproc jcpop
    2651 root 15496 S /usr/sbin/dsm_sa_popproc hiipop
    2658 root 16932 S /usr/sbin/dsm_sa_popproc raidpop
    2670 root 7408 S /usr/sbin/dsm_sa_popproc proxypop
    2675 root 8544 S /usr/sbin/dsm_sa_popproc reutlpop
    2777 root 2960 S /sbin/crond -b
    2794 root 2960 S {S_mmc_track.sh} /bin/sh /etc/sysapps_script/S_mmc_t
    2796 root 2628 S /bin/memusage -t 10240
    2829 root 3040 S init
    3239 root 7136 S /sbin/snmpd -c /etc/snmp/snmpd.conf udp:161,udp6:161
    4220 root 2828 S sleep 5
    4229 root 2960 S sh -c racadm racdump
    4230 root 22316 R racadm racdump
    4243 root 2828 S sleep 30
    4250 root 764 R sh -c P=`pgrep -ox '/usr/sbin/dsm_sa_datamgrd'` || e
    4251 root 2960 S sh -c /bin/ps
    4252 root 2964 R /bin/ps
    11189 root 2828 S sleep 86400


    ===============================================================================
    RAC Firmware Build Log
    ===============================================================================
    BLD_TAG=idracfw_bldtag_1.51.51_691231_1800_00
    BLD_VERSION=1.51.51
    BLD_NUMBER=69.12.31
    BLD_DATE=built for sh7757-DRB system
    BLD_TYPE=idrac
    BLD_KERNEL=ZIMAGE

    C:\Windows\system32>

  • Hi,

    Have the following application(s) and tool(s) ready:

    Please download the following iDRAC7 User's Guide and follow the guidelines mentioned on these pages:

    • "Network Settings" on page 36-37: You will leave the LOM1 selected in your case. But check if this is in line with the guidelines on these pages.
    • "Setting Up iDRAC7 IP Using CMC Web Interface" on page 38-39: Try to gain access through the Web Interface (Internet Explorer) with using the 192.168.0.120, from within the Remote Desktop Session. Follow the steps mentioned in these pages.
    • "Modifying Network Settings Using Web Interface" on page 55:If you can access the iDRAC7 from within the Internet Explorer, follow these guidelines.
      • Alternatively, "Modifying Network Settings Using Local RACADM" on page 55-56: If not succesfull in the previous step using the Web Interface, try to use PuTTY in stead.

    But, if you want the quick and easy way: follow my previous post. I think you can do it fast with that step.

    Try to configure the iDRAC at the same location, with the following commands: racadm setniccfg –s <new IP Address> <SubNet> <Default Gateway>

    Change the IP addresses to your specifications.

    If this does not work or you need more information, you may send me an Private Message or Email.

    With regards,

    Roland v.'t Kruys

    Dell | ProSupport Server - Enterprise