iDRAC 7 Enterprise password lost

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iDRAC 7 Enterprise password lost

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Hello dear community :)

Here is my problem, we have a DELL PowerEdge T320 server and iDRAC has been installed by a collaborator and he changed the original login/password and didn't remember it.

Is there a possibility to reset the password and the login (because he changed it too...) to permit us to access to the server management?

iDRAC is on the server and I can access to the web page by the IP address (the only correct info that I have ...)

Thank you by advance :)

Arnaud

All Replies
  • Arnaud-Interhyve,

    In order to reset the password you would need to reset the Drac. In order to do that you would need to run a racadm racresetcfg command and it would restore the Drac to factory defaults. Therefor the user:pass would Root:Calvin. Now resetting the configuration would mean you would have to reconfigure the Dracs IP and configuration locally again.

    As described on pg 97 - 

    ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-m1000e_Developer's%20Guide6_en-us.pdf

    Let me know if this helps.

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Hello Chris,

    Thank you for your response. I really appreciate ! 

    When I run the command from the cmd on the server, I get this message :

    C:\Users\Administrator>racadm racresetcfg


    IMPORTANT NOTE!
    The RAC is unable to communicate with the BMC. This condition may
    occur because of (1) no BMC is present, (2) missing or disfunctional
    IPMI-related software components. Many RAC features depend on BMC
    connectivity in order to work properly, and you may see failures
    as a result.
    ERROR: RACADM is unable to process the requested subcommand because there is no
    local RAC configuration to communicate with.

    Local RACADM subcommand execution requires the following:

    1. A Remote Access Controller (RAC) must be present on the managed server
    2. Appropriate managed node software must be installed and running on the
    server

    Can you help me with this? I'm sorry I don't installed it so I don't know really how it's working... 

    Thanks,

    Arnaud

  • It looks like you don't have drac tools loaded. You will need to install OMSA on the server and reboot. Upon rebooting you will be able to run the command.

    OMSA - http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/poweredge-t320?driverId=CWHRG&osCode=WS8R2&fileId=3267736217&languageCode=en&categoryId=SM

    Chris Hawk

    Dell | Social Outreach Services - Enterprise
    Get Support on Twitter @DellCaresPro 
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Hi Arnaud,

    You can reset the iDRAC password through iDRAC Settings option.Fo this you should have physical access to the server.

    Reboot your server and press F2 button during POST to enter system setup. Here go to iDRAC settings and choose user configuration.

    You can change your username and password here.

    Thanks,

    Sushma

     

  • Hello Sushmah and Chris,

    If it's possible to do this I prefer, but it's sure that it's possible by doing this ?

    "

    Reboot your server and press F2 button during POST to enter system setup. Here go to iDRAC settings and choose user configuration.

    You can change your username and password here."

    Because it's in a customer office and I don't want to cut them the access to the server if it's not sure :) There are mails and files on this server so... I want to be sure before cut them, but the operation should not take more than 10-15min correct?

    Thanks,

    Arnaud

  • Hi Arnaud,

       Yes Its possible! and it will not take more than 10- 15 mins!

    Thanks,

    Sushma