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Correct Process to Decrypt a laptop with Dell DDPE


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Correct Process to Decrypt a laptop with Dell DDPE

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What is the correct process to decrypt a laptop with Dell DDPE Enterprise software?

I have admin access to the Dell Data Protection console?



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  • Hello there ukengineer!

    Thanks for contacting us via our forums.

    The uninstall process is detailed in the below PDF starting on page 51. guide7_en-us.pdf

    A high level process overview is below

    • Run the DDP|E installation file again.
    • Proceed through the steps until you reach a screen asking if you want to download the decryption keys from the server.
    • Choose the option to download keys from the server and enter your DDS Console admin credentials.
      • NOTE: You will specifically need the "Forensic Admin" rights granted to you in the DDS Console.
    • Once keys are successfully downloaded you can click next through the remaining install screens.
    • You will be prompted to reboot.
    • Once Windows comes back up DDP|E will be removed and a new decryption service will be registered to decrypt your hard drive.
    • Once decryption has finished and the computer is rebooted DDP|E will be completly removed.

    Hope this helps, if you need further assistance please let us know.

    Best Regards,

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039