Dell 5580 Bitlocker Cannot enable, encryption key cannot be obtained from tpm - Dell DSS - Security - Dell Community

Dell 5580 Bitlocker Cannot enable, encryption key cannot be obtained from tpm

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Dell 5580 Bitlocker Cannot enable, encryption key cannot be obtained from tpm

  • So I have read all the forums on this issue for both the 7480's and the 5570's having the exact same problem that I am having with the 5580 running Windows 10 but I do not see a solution for this issue. Can some one from Dell tell me if there is a solution for this problem yet? The Bios is updated as are all the other drivers. If I go to services.msc there is no tpm service. If run TPM.msc I can clear the tpm but I still get the same error when trying to enable bitlocker. What next?  Had the system board changed once already and still getting same error message. Let me know what is next.

  • Hi ctilley465,

    Can we validate within the BIOS that TPM is both on and set to "Active"?

    We do have a few open items with newer versions of Windows 10 and Dell's BitLocker Manager. Can you check the suggestions in these KB articles:

    www.dell.com/.../how-to-troubleshoot-and-resolve-common-issues-with-tpm-and-bitlocker

    and

    www.dell.com/.../sln305948

    If that fails, it may be best to open a ticket with our ProSupport for Software agents if you have an active Prosupport for Software contract:

    www.dell.com/.../

    Dale

    L4 Support

    Dell Data Protection | Encryption

    Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039