Office disappearing from Start Menu during encryption - needs reboot to see Office Suite again, is this expected behaviour? - Dell DSS - Security - Dell Community

Office disappearing from Start Menu during encryption - needs reboot to see Office Suite again, is this expected behaviour?

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Office disappearing from Start Menu during encryption - needs reboot to see Office Suite again, is this expected behaviour?

  • Office disappears when the encryption reaches the C:\Windows folders from Start Menu during encryption - we have to reboot to be able see Office Suite again, is this expected behaviour?

    Thanks in advance!

  • Hi again, LbCS! :)

    We are currently researching a fix for this with our upcoming 8.15 revision of Dell Encryption. This is being tracked on development tickets DDPC-6481 and DDPC-6117.

    Currently Microsoft is identifying our attempts to encrypt .lnk files and is flagging the original .lnk file as "invalid", which is removing it from view. We are working on a solution to this currently which we are planning to have within 8.15.

    We can safely work-around this issue by excluding .lnk files from encryption. for more information on creating exclusions, please reference this KB article:

    www.dell.com/.../how-to-modify-policies-on-the-dell-data-protection-server

    Let us know if you need further information!

    Dale

    L4 Support

    Dell Data Protection | Encryption

    Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039