SDD unbootable after FW update - Dell DSS - Security - Dell Community

SDD unbootable after FW update

Security

Security
All things Dell Security related

SDD unbootable after FW update

  • DDP/ST data protected SDD unbootable after FW update > unrepairable by standard MS repair options.

    Is there any DELL bootsector repair tool for  DDP/ST data protected media?

  • Hello Chrispie2006,

    Was the SSD still protected via the PBA\Security Tools application when the firmware was updated?  If so the first step would be to remove the SSD hardware protection via the bundle created when you first setup Security Tools on the system.  Once the recovery process is run we should be able to use any standard partition recovery tool to rebuild the hard drive file system.

    The recovery guide for the PBA can be found at the below link in section four.

    downloads.dell.com/.../dell-data-protection-security-tools_administrator guide8_en-us.pdf

    If you need assistance during this process please feel free to reach out to our dedicated support queue 24/7 at 877-459-7304 ext. 4310039.

    Thanks!

    Dell-SteveO

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

  • Hi Stephen,

    Thanks for your follow-up!

    I have received some help from your support dept. in the meantime, for which I’m very grateful!

    My system is bootable again and no data was lost.

    Please mark this request as resolved.

    Thanks again for the swift service!

    Regards,

    Chris

  • Awesome news!

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039