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Recover files protected by DDP

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Recover files protected by DDP

  • Help.  My PC crashed following a Windows update.  Skip to the end had to re-install Windows from scratch.

    Had plenty of disk space so re-installed to the existing partition, thus keeping all old files in windows.old

    So I can find my old files in windows.old/users/as/....   documents but I can't open them.  I know the password I used when encripted, but I'm lost on how I can open them now. 

    To be honest I prefer not to use DDP anymore.

    Any assistance VERY welcome.

  • Would just like to add that we are currently facing the same issue, Windows update corrupted on 5 systems over the space of three days, resulting in fresh installs of the OS.

    can access the drives from a dock but cannot recover the files, even when logged in as the user who owns them,

    Is there anyway to recover these files or is all hope lost ?

  • Hi cmsink and RyanIG,

    The recovery process detailed in the below guide section two recovers the process it sounds like you should go through for the FFE recovery.

    downloads.dell.com/.../dell-data-protection-security-tools_administrator guide8_en-us.pdf

    If you get hung up or want confirmation on the process you can call out to our 24/7 dedicated support team at 877-459-7304 ext. 4310039.

    Thanks!

    Dell-SteveO

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039