DDPE 8.3.1 to 9.5 Test - Dell DSS - Security - Dell Community

DDPE 8.3.1 to 9.5 Test

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DDPE 8.3.1 to 9.5 Test

  • I am testing upgrading to 9.5 from 8.3,  and created a test pod. When I try to login before I do the upgrade I am getting the following error: Unknown error on login. Where can I look at some logs to see what might be causing this? 

  • Hey Adamleecox,

    Our client logs are all located at %programdata%\Dell\Dell Data Protection\Encryption.  Probably the easiest way to troubleshoot your login issue is to take a note of the current time on the machine, login, then in the logs go to that time window.  You can post excerpts of the logs here if you'd like there shouldn't be much data to clean up in the logs besides perhaps your domain user information which of course feel free to scrub.  

    You can also feel free to contact our support 24/7 at 877.459.7304 Ext. 4310039 and they will be happy to assist in creating a ticket and finding resolution quickly.

    Best Regards,

    DELL-Steve O

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039