Dell Data Protection : Device is locked. Contact your administrator - Dell DSS - Security - Dell Community

Dell Data Protection : Device is locked. Contact your administrator

Security

Security
All things Dell Security related

Dell Data Protection : Device is locked. Contact your administrator

  • Hello,

    Before write this post, I have already contact my local Dell Pro support. they seemed to never understand about the problem ...


    My user forgot the credentials, and enter a lot of wrongs passwords, and the screen only shows "The device is locked, contact your administrator" and with no options, what so ever.

    I found this topic : <ADMIN NOTE: Broken link has been removed from this post by Dell>

    But I need the Windows Recovery Kit.

    Someone can help me ?

    Thanks

    Yoann

  • Hi Yoann,

    We have pre-created ISOs that i can share through DM. we are working through getting these available online. we have a new recovery guide here:

    downloads.dell.com/.../dell-data-protection-encryption_administrator guide8_en-us.pdf

    i'll work on updating that KB article currently :)

    Dale

    L4 Support

    Dell Data Protection | Encryption

    Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039