Before write this post, I have already contact my local Dell Pro support. they seemed to never understand about the problem ...
My user forgot the credentials, and enter a lot of wrongs passwords, and the screen only shows "The device is locked, contact your administrator" and with no options, what so ever.
I found this topic : <ADMIN NOTE: Broken link has been removed from this post by Dell>
But I need the Windows Recovery Kit.
Someone can help me ?
We have pre-created ISOs that i can share through DM. we are working through getting these available online. we have a new recovery guide here:
i'll work on updating that KB article currently :)
Dell Data Protection | Encryption
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