I have a locked Dell computer right now where when I get to the PBA screen, the computer is already locked and is telling me to contact my administrator. I do have the username and password but am not able to enter them in. I am using Build 220.127.116.11. I have tried using the recovery steps seen in www.dell.com/.../SLN293247 but was not able to get this to work as for some reason my recovery .dat file did not work.
Hey There icanfixthings!
It sounds like this might be better served with a call into our dedicated support team at 877.459.7304 Ext. 4310039. From what you are describing I believe what we will have to do is review your database and perhaps pull some other .dat files that will hopefully unlock the drive properly.
Senior Principal Engineer, Support & Delivery Services
Dell Data Security
Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039