Dell Security Tools - Dell DSS - Security - Dell Community

Dell Security Tools


All things Dell Security related

Dell Security Tools

This question has suggested answer(s)

Hi, i installed Dell Security Tools 1.9 (The latest Version) and i was configuring, the Cellphone, but i cant synchronize it, i have a error 
the system can´t find the text for the message 0x%1 file % 

All Replies
  • Hello Ebohme,

    We will probably need logs to troubleshoot this issue further.  When you're available can you call our dedicated support queue at 877.459.7304 Ext. 4310039 and they will assist in getting a case registered and resolving the issue.


    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039

  • Hi, now i have other issue, i have a latitude 7480, the BIOS is updated 2.0

    I installed Dell Security Tool (Latest Version), but the option Mobile Device not appears (The laptop is not part of a domain)

  • Hi Ebohme,

    The Latitude 7480 by default ships with a TPM 2.0. The Mobile Device pairing option requires a TPM 1.2 to function properly. Dell has a utility that will allow you to swap from TPM 2.0 to TPM 1.2 via a firmware change. You can find the latest version of the utility here:

    if you desire to swap back to TPM 2.0, you will lose the ability to leverage a mobile device. the utility to swap back to TPM 2.0 is here:

    Let us know if you have further questions!


    L4 Support

    Dell Data Protection | Encryption

    Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039