Hi, i installed Dell Security Tools 1.9 (The latest Version) and i was configuring, the Cellphone, but i cant synchronize it, i have a error the system can´t find the text for the message 0x%1 file %
We will probably need logs to troubleshoot this issue further. When you're available can you call our dedicated support queue at 877.459.7304 Ext. 4310039 and they will assist in getting a case registered and resolving the issue.
Senior Principal Engineer, Support & Delivery Services
Dell Data Security
Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039
Hi, now i have other issue, i have a latitude 7480, the BIOS is updated 2.0
I installed Dell Security Tool (Latest Version), but the option Mobile Device not appears (The laptop is not part of a domain)
The Latitude 7480 by default ships with a TPM 2.0. The Mobile Device pairing option requires a TPM 1.2 to function properly. Dell has a utility that will allow you to swap from TPM 2.0 to TPM 1.2 via a firmware change. You can find the latest version of the utility here:
if you desire to swap back to TPM 2.0, you will lose the ability to leverage a mobile device. the utility to swap back to TPM 2.0 is here:
Let us know if you have further questions!
Dell Data Protection | Encryption
Need Immediate help? Please call DDP |E Support @ +1.877.459.7304 Ext. 4310039