How do I uninstall DDP Encryption? - Dell DSS - Security - Dell Community

How do I uninstall DDP Encryption?

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How do I uninstall DDP Encryption?

  • I'm trying to upgrade a Latitude E5540 from Windows 7 to Windows 10. The upgrade fails with a message telling me that I have to uninstall Dell Data Protection Encryption. But encryption has never been enabled on this machine.

    When I try to uninstall DDPE, I get taken to a window to set up data encryption, which is most definitely what I do not want to do.

    This is a fully patched Win 7 machine, the Dell software installed on this machine is:

    Dell Backup and Recovery - Support Software | 1.5.0.0
    Dell Backup and Recovery | 1.5.0.0
    Dell Client System Update | 1.3.0 | http://support.dell.com
    Dell Data Protection | 1.3.0.642
    Dell Data Protection | 1.3.0.642
    Dell Data Protection | Client Security Framework | 8.3.0.1410 | http://support.dell.com/
    Dell Data Protection | Encryption | 8.3.0.6016
    Dell Data Protection | Security Tools Authentication | 1.3.0.427
    Dell Digital Delivery | 2.8.5000.0 | support.dell.com/.../document
    Dell Edoc Viewer | 1.0.0
    Dell Power Manager | 1.1.0 | http://support.dell.com
    Dell Protected Workspace | 2.3.15835
    Dell SonicWALL NetExtender | 6.0.191
    Dell Touchpad | 8.1200.101.134
    Dell Webcam Central | 1.40.54

    Thank You!

    Harry Z

  • Hello Harry,

    On page 47 of the below guide it talks to the uninstall process.  The guide is for our latest version of 8.10 but should still be valid for the version 8.3 you have listed.

    downloads.dell.com/.../dell-data-protection-encryption_deployment guide7_en-us.pdf

    You do need to have the original installs for some of the removal process.  If you don't have one saved locally you can download our software including older versions at the below link.  Be sure to use the "Other Versions" link to download the version you have running.

    www.dell.com/.../drivers

    If you get hung up on any of the process feel free to leverage our dedicated support queue at 877.459.7304 Ext. 4310039.

    Thanks

    Best Regards,

    Stephen O

    Senior Principal Engineer, Support & Delivery Services

    Dell Data Security

    Need Immediate help? Please call DDS Support @ +1.877.459.7304 Ext. 4310039