I just bougth a DJ 5GB and my computer dosen't recognize it. I went to device manager and the DJ is listed, but when I try to reinstall the drivers I get the message device not found. I am not the brightest light on the Christmas tree when it comes to computers so ANY help would be greatly appreciated. Just want to listen to some music. Thanks in advance for any help offered. Jim
Disconnect all USB devices except mouse and keyboard. If you can get to the desktop with functional mouse/keyboard, open Device Manager and expand the list under USB. Double-click on each USB root hub, one at a time. Then click the Power tab and look for the root hub that has the mouse attached; make note of which root hub that is. Now back at the main Device Manager screen, right-click each root hub and Uninstall. Save the one connected to the mouse for last.
Try this it has worked on Ipods. This is from another post by a Great Forum Member
What operating system are you using? There is no official support Vista, but there are ways to make it work.
Community Member Since 2003