U2718Q HDR - Monitors Forum - Peripherals - Dell Community

U2718Q HDR

Peripherals

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U2718Q HDR

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U2718Q monitor HDR on HDR off either way nothing changes 

Win 10 / HDMI 2a

Is it broken?

All Replies
  • We need more data...

    * What HDR content are you trying to view?

    To view HDR content (movie or game)
    * Open your video card control panel
    When done looking at HDR content, you have to right click on graphics properties and turn off the HDR feature. When you need to view HDR content, go back into the graphics properties and turn on the HDR feature.

    * Was the monitor purchased directly from Dell or some reseller? And when?
    * What is the 20 digit alpha-numeric monitor serial number and A0x revision?
    * To what computer model is the monitor attached?
    * What operating system is installed on the computer?
    * What video card/GPU is installed in the computer?
    * What video OUT ports are on the video card/GPU?
    * List all monitor cables and adapters attached to the computer and the ports they are using and how they are connecting to the monitor. For example =
    Computer video card GTX 1080 DP out port --> DP to mDP cable --> U2414H mDP in port
    * What Windows power plan? Example = High performance, PCI-e Link State Off
    * Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. What is listed?

  • Win10 64bit

    RX 480 Sapphire

    Asus HERO VII

    Intel i7-4790k

    16GB Ram

    Everything is updated drivers, firmware all the latest

    High performance, PCI-e Link State Off

    Certified HDMI cable 2.0 without adapters

    On graphics properties there is no HDR feature

    HDR can be turned on and off from monitor menu

    The resolution is 3840 x 2160

    S/N:    CN-0FN84K-QDC00-76L-09EL    REV  A00

    purchased from Dell

  • "On graphics properties there is no HDR feature". Then the RX 480 HDMI out is not supporting it, why, no idea. Assuming that the video card has DP out or mDP out. Test those on the U2718Q DP in and mDP in ports.

    What HDR content are you trying to view?

  • This monitor does not support HDR on Display Port.

    Win 10 does not support HDR so when HDR is on from monitor menu the colors are washout what the reviews say and what I witness in another monitor but in my monitor HDR on HDR off either way nothing changesĀ 

  • Problem solved there was a setting under display settings in win10 to turn on and off HDR.  

         Thanks!

  • Please post a picture of the Display Settings  HDR setting.

  • Thanks! And you did not see an HDR toggle (On/Off) in the AMD control panel? By the way, HDR is also supported via DP 1.4. Not sure about your AMD RX 480, but I see that the AMD RX 480 Nitro does have DP 1.4.

  • There is nothing in the AMD control panel regarding HDR.

    DP 1.4 supports HDR, the monitor does not support HDR through DisplayPort.

  • the monitor does not support HDR through DisplayPort.

    According to the Displays Team, that statement is incorrect. Have you actually tested DP to verify?

  • Yes with DP the HDR option is not active.

    You can read it on monitor's manual too.

  • Thanks!