P2415q flashes red, green, blue, black, white - Monitors Forum - Peripherals - Dell Community

P2415q flashes red, green, blue, black, white

Peripherals

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P2415q flashes red, green, blue, black, white

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Just bought a new 4k p2415q monitor. Can't use it as it always  flashes red, green, blue, black, white.

Can someone help please?

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  • * Was the P2415Q purchased directly from Dell or a reseller?
    * What is the 20 digit serial number?
    * Are you seeing this when the computer is on and attached to the P2415Q?

    5 vertical buttons (Preset Modes, Input Source, Menu, Exit, Power)
    * Turn the P2415Q off
    * Press and hold the top two buttons (Preset Modes, Input Source) and then press the Power button. Then release all buttons
    * Press the top button (Preset Modes). The Factory Service Menu should appear
    * Scroll down to Burn-in and set it Off/Disable
    ** Do NOT change anything else!!
    * Then go to Exit

  • Thank you for reply.

    1. purchased from Amazon

    2.  20 digit serial number: CN-059JJ4-QDC00-74S-0FCB-A04

    3. Did try without and with computer. In the end mainly without computer, as I understand, that it is in some strange mode.

    I did try your recomendations, but on step 3 [Press the top button (Preset Modes). The Factory Service Menu should appear)] The Factory Service Menu not appearing :-(

    Sincerely,

    Lev.

  • You have two choices, return it to Amazon for refund, or try to get a refurbished exchange through Dell.