U2414H, DDM, not recognized after Windows update and system restore - Monitors Forum - Peripherals - Dell Community

U2414H, DDM, not recognized after Windows update and system restore

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U2414H, DDM, not recognized after Windows update and system restore

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Hello,

U2414H was working fine until two days ago when I ran the 3rd party Advanced System Care Pro and installed some windows update. Then my laptop (Windows 7) stopped recognizing the U2414H. Went back to a restore point, and after fiddling for long enough, the monitor is recognized again. Current situation: sometimes when I restart my laptop the U2414H is recognized, sometimes not, and I have to unplug it and plug again, sometimes several times, for it to be recognized. DDM sometimes recognizes the monitor, sometimes doesn't (red X, "please connect a supported Dell monitor"). Also, the Powernap screen saver no longer works; the screen goes black, I get a "Screen Saver stopped working" crash message, and it goes back to desktop. Nothing changed hardware wise in the last week.

DDC/CI is Enabled
DisplayPort 1.2 is Disabled

 

Error report:

Diagnostic Report, generated 7/11/2017 (6.1.7601)
Copyright (c) 1995-2017, EnTech Taiwan.
Version = 1.31.0.1890
OS = 6.1.7601.2.Service Pack 1 x64
Mechanism = 3
Account = Administrator
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
GridType = 0x00000000
GridType.DELA0A4.4VKH66457UNL = 0x00000000
AutoPreset.DELA0A4.4VKH66457UNL = 0x00000000
AutoRestoreWindowLayout = 0x00000000
AppScan.DELA0A4.4VKH66457UNL = 0x00000004
DELA0A4 = 0x00000001
FW.DELA0A4.4VKH66457UNL = 0x00000401
LastCheck = 0x0000A7AD
EnumErrorCount = 0x00000000
HintShown = 0x00000001
Metro.DELA0A4.4VKH66457UNL = 0x00000001
D3D.DELA0A4.4VKH66457UNL = 0x00000004
////////////////////////////////////////
09:59:07.094...Log opened
09:59:07.616...LanguageID = 00000409 00000409 00000409
09:59:07.621...Build = 1.31.0.1890
09:59:07.621...Windows handles = 00030210 00030018 0003021A
09:59:07.621...OS monitor sleep timeout value = 0 ms.
09:59:07.621...Applied DPI = 96-96
09:59:07.621...VM = 0
09:59:07.646...Starting enumeration
09:59:07.658......Skipping unsupported device MONITOR\LGD033A\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:59:07.668...2. DELA0A4.4VKH66457UNL on Intel(R) HD Graphics 4000
09:59:07.668......Monitor assignment = 1
09:59:07.668......Adapter name = \\.\DISPLAY2
09:59:07.668......Monitor name = Generic PnP Monitor
09:59:07.668......Vendor ID = 8086
09:59:07.668......GPU driver = igdumd64 8.15.10.2712
09:59:07.668......Flags = 08000005.00000003
09:59:07.668......Display tag = 420280A4
09:59:07.668......Monitor number = 2
09:59:07.668......Monitor handle = 00090203
09:59:07.668......Raw EDID = 00FFFFFFFFFFFF0010ACA4A04C4E55370F1A010380351E78EE7E75A755529C270F5054A54B00714F8180A9C0A940D1C0010101010101023A801871382D40582C45000F282100001E000000FF0034564B483636343537554E4C0A000000FC0044454C4C205532343134480A20000000FD00384C1E5311000A2020202020200142
09:59:07.673......Error: GetVCP10h: 0xC0262582.00090203 = An error occurred while transmitting data to the device on the I2C bus
09:59:07.673......VCP10 = FFFFFFFF
09:59:07.673......OS device handle = 00090203.00000000
09:59:07.673......Error: failed to obtain capabilities string
09:59:07.678......Error: failed to obtain output mask from display driver
09:59:10.172......Error: GetVCP10h: 0xC0262582.00090203 = An error occurred while transmitting data to the device on the I2C bus
09:59:10.172......VCP10 = FFFFFFFF
09:59:10.172......OS device handle = 00090203.00000000
09:59:10.172......Error: failed to obtain capabilities string
09:59:10.172......Error: failed to obtain output mask from display driver
09:59:15.183......Error: GetVCP10h: 0xC0262582.00090203 = An error occurred while transmitting data to the device on the I2C bus
09:59:15.183......VCP10 = FFFFFFFF
09:59:15.183......OS device handle = 00090203.00000000
09:59:15.183......Error: failed to obtain capabilities string
09:59:15.183......Error: failed to obtain output mask from display driver
09:59:15.183......Discarding unsupported display: DELA0A4.4VKH66457UNL on Intel(R) HD Graphics 4000
09:59:15.183...Ending enumeration
09:59:15.188...New=LGD033A.0004 DELA0A4.0006
09:59:15.193...Video power down timeout = 0
09:59:15.193...Display powered ON
09:59:29.435...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
09:59:29.435...Dump: complete Windows device enumeration
09:59:29.435...1.DeviceName = \\.\DISPLAY1
09:59:29.435.....DeviceFlags = 00000001
09:59:29.435.....DeviceString = Intel(R) HD Graphics 4000
09:59:29.435.....DeviceID = PCI\VEN_8086&DEV_0166&SUBSYS_C0D8144D&REV_09
09:59:29.435.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A3079FC8-9258-414D-AFC6-CA8F0840DDB5}\0000
09:59:29.435.....a.MonitorName = \\.\DISPLAY1\Monitor0
09:59:29.435.......MonitorFlags = 00000003
09:59:29.435.......MonitorString = Generic PnP Monitor
09:59:29.435.......MonitorID = MONITOR\LGD033A\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:59:29.435.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
09:59:29.435.......Raw EDID = 00FFFFFFFFFFFF0030E43A030000000000160104902213780A61D59E5E5B9A261A505400000001010101010101010101010101010101E21D56B4500038302430350058C210000019EC1356C650002E302430350058C210000019000000FE003847314A59803135365748340A0000000000004131960000000001010A20200078
09:59:29.440...2.DeviceName = \\.\DISPLAY2
09:59:29.440.....DeviceFlags = 08000005
09:59:29.440.....DeviceString = Intel(R) HD Graphics 4000
09:59:29.440.....DeviceID = PCI\VEN_8086&DEV_0166&SUBSYS_C0D8144D&REV_09
09:59:29.440.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A3079FC8-9258-414D-AFC6-CA8F0840DDB5}\0001
09:59:29.440.....a.MonitorName = \\.\DISPLAY2\Monitor0
09:59:29.440.......MonitorFlags = 00000003
09:59:29.440.......MonitorString = Generic PnP Monitor
09:59:29.440.......MonitorID = MONITOR\DELA0A4\{4d36e96e-e325-11ce-bfc1-08002be10318}\0006
09:59:29.440.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0006
09:59:29.440.......Raw EDID = 00FFFFFFFFFFFF0010ACA4A04C4E55370F1A010380351E78EE7E75A755529C270F5054A54B00714F8180A9C0A940D1C0010101010101023A801871382D40582C45000F282100001E000000FF0034564B483636343537554E4C0A000000FC0044454C4C205532343134480A20000000FD00384C1E5311000A2020202020200142
09:59:29.445...3.DeviceName = \\.\DISPLAY3
09:59:29.445.....DeviceFlags = 08000000
09:59:29.445.....DeviceString = Intel(R) HD Graphics 4000
09:59:29.445.....DeviceID = PCI\VEN_8086&DEV_0166&SUBSYS_C0D8144D&REV_09
09:59:29.445.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A3079FC8-9258-414D-AFC6-CA8F0840DDB5}\0002
09:59:29.445...4.DeviceName = \\.\DISPLAYV1
09:59:29.445.....DeviceFlags = 00200008
09:59:29.445.....DeviceString = RDPDD Chained DD
09:59:29.445.....DeviceID =
09:59:29.445.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{DEB039CC-B704-4F53-B43E-9DD4432FA2E9}\0000
09:59:29.445...5.DeviceName = \\.\DISPLAYV2
09:59:29.445.....DeviceFlags = 00200008
09:59:29.445.....DeviceString = RDP Encoder Mirror Driver
09:59:29.445.....DeviceID =
09:59:29.445.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{42cf9257-1d96-4c9d-87f3-0d8e74595f78}\0000
09:59:29.450...6.DeviceName = \\.\DISPLAYV3
09:59:29.450.....DeviceFlags = 00200008
09:59:29.450.....DeviceString = RDP Reflector Display Driver
09:59:29.450.....DeviceID =
09:59:29.450.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{b043b95c-5670-4f10-b934-8ed0c8eb59a8}\0000
09:59:29.450...Total number of monitors enumerated = 2
09:59:29.450...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

All Replies
  • The fact that the U2414H and DDM (Dell Displays Manager) were working BEFORE you installed the 3rd party Advanced System Care Pro and did the Windows updates means that the U2414H and DDM are functional.

    We need more data =
    * To what computer model is the monitor attached?
    * What operating system is installed on the computer?
    * What video card/GPU is installed in the computer?
    * What video OUT ports are on the video card/GPU?
    * List all monitor cables and adapters attached to the computer and the ports they are using and how they are connecting to the monitor. For example =
    Computer video card GTX 1080 DP out port --> DP to mDP cable --> U2414H mDP in port

    * Turn the computer and U2414H off
    * Reconnect the U2414H USB upstream cable to the U2414H and the computer USB port
    * Reconnect ONE video cable from the U2414H to the computer
    * Turn the U2414H on, then the computer

    I would then uninstall the 3rd party Advanced System Care Pro. When done, restart the computer. Uninstall DDM. When done, restart the computer. Open the Device Manager. Under Monitors, do you see U2414H? Now, download and reinstall DDM. When done, restart the computer.

  • This is an Intel HD4000 display driver error. See if you can update that before trying anything more drastic. The latest on Intel's site is numbered build 4653 and you've somehow managed to get build 2712.

    09:59:07.668...2. DELA0A4.4VKH66457UNL on Intel(R) HD Graphics 4000
    09:59:07.668......Monitor assignment = 1
    09:59:07.668......Adapter name = \\.\DISPLAY2
    09:59:07.668......Monitor name = Generic PnP Monitor
    09:59:07.668......Vendor ID = 8086
    09:59:07.668......GPU driver = igdumd64 8.15.10.2712