Purchased from Dell* A monitor purchased from the Dell Outlet has a 90 day warranty* A monitor purchased from Dell bundled with a computer uses the length of the computer service tag purchased warranty (90 days, 1 year, 2 year, etc). Technical Support will use the service tag number to issue the monitor exchange* 27"/30" monitors purchased by themselves directly from Dell have a Service Tag number. Go to this site and register the monitor Service Tag in your name. Technical Support will use the service tag number to issue the monitor exchange* 24" and smaller monitors purchased by themselves are provided with an Order number. This Order number "registers" you to the monitor. 24" and smaller monitors do not get a service tag number. Contact Customer Service Order Support (not Technical Support) for your country and provide to them the followinginformation -Name:Email Address:Shipping address:Phone number:Monitor Order number:Monitor 20 digit PPID serial number:Operating system:Video card:Video card ports tested:Reason:Why did Dell send me a Refurbished/Used monitor exchange?* If the monitor exchange is setup inside the first 30 days from the original Dell invoice date, the replacement will be New* If the monitor exchange is setup outside the first 30 days from the original invoice date, the replacement will be Refurbished/UsedPurchased from Sams Club* According to the Sams Club website, all of the monitors they sell have this notation, "This product is covered by the Sam's Club Member Satisfaction Guarantee.". Dell does not provide warranty coverage for these
Purchased from CostCo, Walmart, Best Buy, Amazon, Buy.com, generic reseller, etc.* 24" and smaller monitors do not get a Dell Service Tag number. Because you did not purchase the monitor directly from Dell, you must follow these steps below -* Save the invoice from the store. Based on the purchase date on that invoice, we will warranty the monitor for 3 years from your purchase date. If you ever need a monitor replacement, you will need to contact Customer Service Order Support (not Technical Support) for your country. You will provide to them via email a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor. So you would provide the following data to the Order Support representative if you ever need a monitor replacement:Brick or Online Store =Purchase date =Monitor Model =Monitor 20 digit PPID serial number =[Your]Email =Name =Shipping Address =Phone =Purchased from a person (Ebay, Craigslist, auctions)* Jim buys directly from Dell three Dell monitors with 3 year warranty coverage. The warranty, Customer number, and Order number are attached to Jim* Jim sells one of the monitors to Andy through ebay, craigslist, auction, etc. We can no longer "move" the warranty for that monitor from Jim to Andy. Andy should gather this information from the seller (Jim) at the point of sale and save it:Sellers Email Address:Sellers Name:Sellers Shipping Address:Sellers Phone Number:Sellers Dell Monitor PPID Serial number:Dell Monitor PPID serial number:* If the monitor fails within the 3 year period from the invoice date on the original purchasers Order, Andy will call into Customer Service Order Support and provide the sellers (Jim) information to us so that we can look up the Order number and see the warranty purchased. We would then use Jims Order number to setup the monitor exchange but change the "ship to" address to Andy* The onus is on the buyer to verify that the seller will provide all of the information needed by us to verify the warranty. If the buyer cannot provide the sellers information, we will not warranty the monitor
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