Once outside of the initial 30 days from the original Dell invoice date, all exchanged replacements will be Used/Refurbished. This Dell policy cannot be circumvented!

PURCHASED FROM DELL
27" and larger monitors purchased from Dell have a service tag number
* Contact Technical Support for your country and provide to them the following information after troubleshooting and the monitor is found to be faulty -
Name:
Email address:
Shipping address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alpha-numeric serial number:
Operating system:
Video card:
Video card ports tested:
Issue:

24" and smaller monitors purchased from Dell are provided with a Dell order number but not a Dell service tag number. This order number automatically "registers" you to the monitor. You cannot register a 24" or smaller monitor via the online tools. Because 24" and smaller monitors do not get a service tag number, if you ever need it exchanged while under warranty, you must contact Customer Service (not Technical Support) for your country and provide to them the following information -
Name:
Email address:
Shipping address:
Phone number:
Monitor order number:
Monitor 20 digit alpha-numeric serial number:
Operating system:
Video card:
Video card ports tested:
Issue:

PURCHASED FROM RESELLER
27" and larger monitors purchased from resellers (CostCo, Walmart, Best Buy, Amazon, Buy.com, online store, etc.)
* Go to this site and register the monitor service tag in your name. Once completed (15 business days), you will get an email from Dell stating that it is done
* Contact Technical Support for your country and provide to them the following information after troubleshooting and the monitor is found to be faulty -
Name:
Email address:
Shipping address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alpha-numeric serial number:
Operating system:
Video card:
Video card ports tested:
Issue:

24" and smaller Dell monitors purchased from resellers (CostCo, Walmart, Best Buy, Amazon, Buy.com, online store, etc.)
24" and smaller Dell monitors do not get a service tag number so you cannot "register" them. Because you purchased the monitor from a store, you must follow these instructions.
* Save the invoice from the store
* Based on the purchase date on that invoice, we will warranty the monitor for 3 years from your purchase date
* If you ever need a monitor replacement, you will need to contact Customer Service (not Technical Support) for your country
* You will provide to them via email or fax a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor
* You would provide the following data to the Customer Service representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Purchase date:
Monitor model:
Monitor 20 digit alpha-numeric serial number:

[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:

24" and smaller Dell monitors purchased from a person (Ebay, Craigslist, auctions)
* Jim buys directly from Dell three Dell monitors with 3 year warranty coverage. The warranty, Customer number, and Order number are attached to Jim
* Jim sells one of the monitors to Andy through ebay, craigslist, auction, etc. We can no longer "move" the warranty for that monitor from Jim to Andy. Andy should gather this information from the seller (Jim) at the point of sale and save it:
Sellers Email Address:
Sellers Name:
Sellers Shipping Address:
Sellers Phone Number:
Dell Monitor alpha-numeric serial number:
* If the monitor fails within the 3 year period from the invoice date on the original purchasers Order, Andy will call in and provide the sellers (Jim) information to us so that we can look up the Order number and see the warranty purchased. We would then use Jims Order number to setup the monitor exchange but change the "ship to" address to Andy
* The onus is on the buyer to verify that the seller will provide all of the information needed by us to verify the warranty. If the buyer cannot provide the sellers information, we will not warranty the monitor