Once outside of the initial 30 days from the original Dell invoice date, all exchanged replacements will be Used/Refurbished. This Dell policy cannot be circumvented!

27" and larger monitors purchased From Dell
27" and larger monitors purchased from Dell have a service tag number
Contact Technical Support for your country and provide to them the following information after troubleshooting and the monitor is found to be faulty -
Name:
Email address:
Shipping address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alpha-numeric serial number:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

27" and larger monitors purchased from resellers (CostCo, Walmart, Best Buy, Amazon, Buy.com, online store, etc.)
* The 27" or larger monitor service tag still has to be in your name, address, phone, email, etc. before any warranty will be validated
* Go to this site and register the monitor service tag in your name. Once completed (15 business days), you will get an email from Dell stating that it is done
* Contact Technical Support for your country and provide to them the following information after troubleshooting and the monitor is found to be faulty -
Name:
Email address:
Shipping address:
Phone number:
Monitor Service Tag number:
Monitor 20 digit alpha-numeric serial number:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

24" and smaller monitors purchased from Dell are provided with a Dell order number but not a Dell service tag number. This order number automatically "registers" you to the monitor. You cannot register a 24" or smaller monitor via the online tools. The order number also tells us what warranty period you purchased. Because 24" and smaller monitors do not get a service tag number, if you ever need it exchanged while under warranty, you must contact Customer Service via phone (not Technical Support) for your country and provide to them the following information -
Name:
Email address:
Shipping address:
Phone number:
Monitor order number:
Monitor 20 digit alpha-numeric serial number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

24" and smaller Dell monitors purchased from resellers (CostCo, Walmart, Best Buy, Amazon, Buy.com, online store, etc.)
* If the monitor was purchased bundled with a Dell computer from the reseller, the monitor warranty is only as long as the Dell computer warranty based off of the Dell computer service tag number. If you purchased the monitor by itself, Dell will provide a 1 year warranty starting from the purchase date from the reseller.
* 24" and smaller Dell monitors do not get a service tag number so you cannot "register" them using the Dell tools
* Because you purchased the monitor "by itself" from a store, you must follow these instructions.
* Save the invoice from the store
* Based on the purchase date on that invoice, Dell will warranty the monitor for 1 year from your purchase date
* If you ever need a monitor replacement, you will need to contact Customer Service via phone (not Technical Support) for your country
* You will provide to them via email or fax a picture or PDF of the original invoice showing us the purchase date, and your information. If you lose the original invoice, we will not warranty the monitor
* You would provide the following data to the Customer Service representative if you ever need a monitor replacement within that 1 year period:
Brick or Online Store:
Purchase date:
Monitor model:
Monitor 20 digit alpha-numeric serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

24" and smaller Dell monitors purchased from a person (Ebay, Craigslist, auctions)
* Jim buys directly from Dell a 24" or smaller monitor with 3 year warranty coverage. The warranty, Customer number, and Order number are attached to Jim
* 24" and smaller Dell monitors do not get a service tag number so you cannot "register" them using the Dell tools
* Jim sells the monitor to Andy through ebay, craigslist, auction, etc. We can no longer "move" the warranty for that monitor from Jim to Andy. Andy should gather this information from the seller (Jim) at the point of sale and save it:
Sellers Email Address:
Sellers Name:
Sellers Shipping Address:
Sellers Phone Number:
Monitor 20 digit alpha-numeric serial number:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting

If the monitor fails within the purchased 3 year period from the invoice date on the original purchasers Order, Andy will call in and provide the sellers (Jim) information to us so that we can look up the Order number and see the warranty purchased. We would then use Jims Order number to setup the monitor exchange but change the "ship to" address to Andy
* The onus is on the buyer to verify that the seller will provide all of the information needed by us to verify the warranty. If the buyer cannot provide the sellers information, we will not warranty the monitor