Did you connect the black upstream USB cable from underneath the monitor to the usb port on the back of your computer by chance ?
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Dim 44002.6 Ghz 400 FSB1 Gb 2100 DDR memoryWindows XP Home17 inch 1703 FP monitorXFX 7800 GS O/C AGP ( 91.31 driver )48x CDRW16x DVD-R410 watt ( PcPower&Cooling )PC-Cillon Internet Security
Message Edited by SR45 on 08-23-200605:42 AM
Banchetto 101 Case-Less System
eVGA 780i Mobo
eVGA 295 GTX Video
8 Gb Corsair Memory
Thermaltake TRUE Black CPU Cooler
VelociRaptor 10,000 rpm HD
Windows 7 RC 7100
Yes, I did connect the black upstream USB cable from the monitor to the usb port on my computer. I tried all of my USB ports, in fact, and some would initially start the "found new hardware" process, only to be followed, every time, by a USB icon in my tray that said "One of your USB devices is not recognized." But I definitely installed it correctly and very carefully.
So I'm not sure what to do. It may be a computer issue, but shouldn't there be a driver upgrade for such an issue? Or is it something else? Any help is very appreciated. Thanks.
What about SP-2 on your system. Do you have it installed ? Are you using Windows XP ? You may need SP-1a at least ( Or SP-2 ) to get them to work on that brand new monitor
Message Edited by SR45 on 08-23-200602:46 PM
Greetings to all.
Please excuse my butting in this thread, but after reading it, I have a few comments to make.
For the OP I suggest:
Restart in Safe mode > remove the USB Devices to be sure you haven't any "ghosts" > Restart > PC should detect "New Hardware" and install the proper drivers for the USB Devices. If that fails (possible, but unlikely), then use "add new hardware" and navigate to the location of the correct drivers.
If that fails, then one must search for compatible updated drivers from the PC manufacturer source.
Below, only semi-related:
I'd assume that the OP is using at least W2K or WinXP sp-1/sp-2 as they'd probably have a greater USB problem than what's stated. More about that later.
The OP benmos stated: <paste> "...by a USB icon in my tray that said "One of your USB devices is not recognized." </paste>
W9.x systems don't have this feature. Perhaps W2K/W2K Server/ WinME/WinNT4 do have this, but I have no experience with those OS'es
OP inquired: <paste> "...Do some computers just not work with these "monitor hubs?" I know my computer is older- it's a Gateway 700XL, but I thought it would be capable of handling this connection from the monitor. Again, everything else is fine, it's just been annoying not being able to use the USB ports on the monitor. </paste>
In my case, when using W98se (Optiplex GX240 / A05 BIOS) and having the USB cable connected, the PC freezes rock solid during Shutdown/Restart with both 1907FP and 2007FPb. This is not the case with the 2007FPb on WinXP on my second HD-D.
The respective drivers (usbhub.sys and usbd.sys) are vastly different between the two OS'es and Win98se will not support using the WinXP USB drivers. If one tries to run those drivers in Win98se, one will have an issue loading the OS with the NTKERN.VXD file.
Now, if one has USB 2.0 with the correct Drivers on Win98se, this *may*possibly change things for the better. I'll let you know eventually. *ggg*
Additionally, according to the install disk for the Monitor itself, the Drivers for this monitor are only WinXP and Win2K supported. The only Dell Download of the Driver for the Monitor is for systems such as Optiplex GX280 or Dimension, Inspiron, etc.PC's (and the like) for a 2007FP. No-one at Dell has been "hip" to this fact. (Same applies for the 1907FP). It's not listed as a supported driver for W98se on the Optiplex system I'm using.
Supported Systems and Platform for 1907FP
1907FPc supported systems and platforms
1907FPt supported systems and platforms
1907FPt Driver Download page
2007FP Supported Platforms
2007FP Driver Download page
<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
OP asked: <paste> "...why isn't there a service tag on the back of my monitor?" </paste>
I think you will find a Barcode serial number label and other info on the back. I think that serves the same purpose as a "Service Tag".
Just my 2 cents worth of diverse info gathered from 1.5 months of trial and error.
Message Edited by Captain Picky on 08-23-200603:23 PM
Might also find this site *USBMan* to be of some use.
Warning: Miles upon miles of Pages / Links / Info / T-Shooting / FAQ's / Platform specific info and more than you wanted to know. :smileyvery-happy:
I should add (have previously stated) that before doing the safe-mode removal of troublesome USB Devices, take note of the IRQ assignments in BIOS and write them down for possible future use / correction.
Reason: WinXP and 2000 - Removing USB devices in Safe Mode will force the OS to refresh the USB driver stack and may cause a shift in IRQ assignment.
When time permits, I'll try to see if some drivers might be available for DL from a reliable source. Can't do that at this moment; kinda tied up with stuff. It's been a while and a mess here, so I'll also need to look at which System Devices are directly related to this.
Places to look for drivers: PC Manufacturer / various Driver and DLL download sites (usually, many will offer Drivers as well as dll's, ocx's, vxd's and the like). Try NEC (if that's a proper beginning). Remember: "Google is your friend", so, using the proper search strings, give that a try .
Before we proceed any further along these lines, have you had any positive progress in the interim period when it appeared that this Forum was 'down' ?
What have you uncovered regarding your device manager and what is displayed within it ?
You wrote <paste> "....My computer repeatedly says that the "USB device is not recognized, ..." </paste> Where does the computer "say" that ? IOW, from where are you getting that info; where is it displayed ?
Since the USB Drivers are of two types: controller and hubs, what does the device manager *display* when you examine it? Have you also "viewed the devices by connection" ? In my instance, the controllers are Intel Drivers and the hubs are Microsoft Drivers.
Have you ever used any Native Windows Utility or third-party utility to thoroughly identify which System Board you have and by whom it was manufactured ? In the event you haven't, they can be invaluable to pinpoint what you have and give a good place to star as far as looking for issues or upgrades. For example, while I was looking about, I read that the Gateway 700XL is said to have an Intel D875PBZ (Canterwood) motherboard.
A third-party utilty such as HWinfo / Sisoft Sandra / Aida32 / Everest / or even Belarc Advisor (by far, not my favorite) can be of some aid to obtaining more precise info on what you have.
Lastly, a manual means of "select (drivers) by showing all hardware" can be utilized to install a better driver than that which Windows might find on it's own. This is only true if you know exactly what you are looking for by exact name and model. I'm hardly experienced with WinXP, but I think you can roll-back with some ease to the previous driver if you muss things up.
benmos....Do you have the USB 2.0 controller card on your Gateway ( 2003 model ) system by chance or is it still the 1.1 USB port still. ??
Message Edited by SR45 on 08-27-200609:27 AM
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support
Get Support on Twitter @DellCaresPro
I know this is six years later, but the thread is still meaningful. I read the suggestions, and here's what works for the 1907FP. You need to have HOME EDITION, not Professional (which I have). The usbhub.sys Windows stupidly wants, is only in that edition's Service pack 2.
Skip the dialogue which asks you to search for the software, and ADD HARDWARE instead. Pick USB controller, then let it search. It should tell you that it wants usbhub.sys in XP Home Edition service pack 2. So if you have that edition on a computer backed up (I had it in my Service Pack 3 cab), then search on the backup, find the file (even if hidden, i.e. in caps with an underline for the last letter), and then use browse to navigate to that directory. XP found the file, and installed just fine.
I hate Windows more than anything else on earth. I lose at least two days a week trying to figure out what went wrong. Of course the 'help' only tells you what you already knew or could intuit. Without GoBack my computer wouldn't work, once a week. Windows is the most paranoid OS software ever written, will be switching to Linux for my new machine. OPEN SOURCE means you keep the customer. Paranoia means they finally get frustrated trying to GUESS where everything is and how it works, and leave you forever.