I am based in the US and trying to purchase the 2209WA monitor that uses IPS (In-Plane Switching) technology, NOT Vertical Alignment (VA) and definitely NOT Twisted Nematic (TN). Dell has the IPS version available on its UK website and Australia website
<ADMIN NOTE: Broken link has been removed from this post by Dell>.
The US website, on the other hand, only lists the TN or VA versions of the product: (http://accessories.us.dell.com/sna/products/Displays/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=320-7825).
I have talked to Dell Sales, and they in turn have talked to Tech Support, but they don't appear to be able to understand what I'm asking, and have directed me twice to the wrong product. Bottom line: I need the IPS version, I know you make it, it's not on your US website, and I'm ready to buy... can anyone help me out?
This is a customer to customer forum. We do not know what Dell is going to sell or when. You should check Newegg.com, and look for a monitor with the specs you want.
I don't know if you are still in the market to purchase a 2209WA monitor, but I recently purchased one and can confirm for you that the US version is indeed an IPS panel. Like you, I was unable to find even one Dell rep who knew the difference between TN, VA, and IPS. Thankfully, I found a site that has a comprehensive list of all IPS panel monitors currently being made. Here is the link:
Here is a link explaining the differences in LCD panel technologies (useful when talking to Dell reps):
I purchased the 2209WA because I had previously owned a 2007WFP (S-IPS version) that went bad with some screen burn-in problems. Dell tried to replace it under warranty with a (horribly inferior) 2009W TN monitor, which I would not accept. After much negotiation, they allowed me to keep the 2009W (which I promptly sold on Craigslist) and gave me a $100 coupon credit. Selling the 2009W and using the coupon allowed me to get the 2209WA almost for free.
Anyway, back to your question. The 2209WA uses an LG e-IPS panel, and I have been pleased with it so far (no stuck or dark pixels, just a slight backlight bleed in one corner of the monitor, *very* good color reproduction, *excellent* viewing angles, etc.). My wife, who is a graphic designer, is the primary user of this monitor, so color reproduction is everything to her. She likes the 2209WA monitor very much.
I had the opportunity to do a side-by-side comparison of the 2007WFP and the 2209WA before I sent the 2007WFP back. I found the color reproduction to be very close (after proper calibration using a DataColor Spider3 Pro). The only noticeable difference was that the 2007WFP had a slightly more "orangey" appearance compared to the 2209WA, which made certain colors appear more vibrant on the 2007WFP. However, my overall assessment was that the 2209WA was a bit more accurate at color reproduction (although I would still take back my 2007WFP in a heartbeat if it worked correctly). Some other differences of the 2209WA vs. the 2007WFP include:
Overall, unless you get a dud, I think that you will be happy with the e-IPS panel in the 2209WA. You can't beat the price for an IPS panel monitor, and although the Dell Customer Service and Warranty Returns departments leave a lot to be desired at times, they are still some of the best out there for the price. I hope this helps.