Dell B1165nfw Stuck in power save mode

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Dell B1165nfw Stuck in power save mode

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I have received my second Dell B1165nfw Multifunction Mono Laser Printer, that will go into power save mode and never come back out.  The only way to "wake it up is remove power and let it reinitialize.

I have changed the power save mode time and that will delay the problem.  

I updated the firmware; http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/dell-b1165nfw?driverId=Y14X1&osCode=W732&fileId=3194317439&languageCode=en&categoryId=FW"  with no change.

Any other suggestions, I really don't want to have to exchange another printer. Confused

Verified Answer
  • Hi Mike,

    Please try restoring the printer to factory setting using the control panel of the printer.

    Note: This process clears all of the data stored in printer’s memory and resets all of your settings to the factory default.

    Press (Menu) > System Setup > Clear Setting on the control panel, select “Printer Setup”, and restore the printer to factory defaults.

    Now check if the option for “Button press” is available under “Wakeup Event”.

    If the issue persists, press (Menu) > System Setup > Clear Setting on the control panel, select “All settings” and check the option for “Button press” is available under “Wakeup Event” and switch it on.

    Please post the results.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

All Replies
  • Hi hmctech,

    Please follow the below mentioned steps:

    Press (Menu) > System Setup > Machine Setup on the control panel of the pinter and  select “Wakeup Event”.

    You can set the condition to wake up from power-save mode. Set the item on.

    • Button Press: When you press any button except power button, the machine wake up from the power save mode.
    • Scanner: When you insert paper in the document feeder, the machine wake up from the power save mode.
    • Printer: When you open or close the paper tray, the machine wake up from the power save mode. 

    Please select the suitable option and check.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • When I press (Menu) > System Setup > Machine Setup on the control panel of the pinter and  select “Wakeup Event”.

    The Only option is Scanner

    If I select scanner the only choice is on or off

    I took a look at the web interface and discovered the same.
    Under Power Save - Wakeup Event
    Scanner: On or Off

    Maybe this is why the it is not working. Sad

    Mike
  • Hi Mike,

    Please try restoring the printer to factory setting using the control panel of the printer.

    Note: This process clears all of the data stored in printer’s memory and resets all of your settings to the factory default.

    Press (Menu) > System Setup > Clear Setting on the control panel, select “Printer Setup”, and restore the printer to factory defaults.

    Now check if the option for “Button press” is available under “Wakeup Event”.

    If the issue persists, press (Menu) > System Setup > Clear Setting on the control panel, select “All settings” and check the option for “Button press” is available under “Wakeup Event” and switch it on.

    Please post the results.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • I Cleared the settings  and went to to (Menu) > System Setup > Machine Setup > Wakeup Event > Scanner  selected off,  saved the setting and then when back to  (Menu) > System Setup > Machine Setup > Wakeup Event > Scanner and selected on.

    This  worked,  however under “Wakeup Event” I am still not seeing  the option for “Button press”.  

    At this point it doesn't matter, it wakes up if a button is pushed, if it receives a print job, or a request to scan.

    Thanks for your help.

  • Having the same problem with a Dell C1765nf MFP printer.

    I tried to apply the solution you used above, but there was no corresponding setup option.