dell windows 8 laptop/ dell windows 7 desktop/ hp printer incompatible driver issues

Peripherals

Peripherals
Dell Monitors, Printers, Projectors, Hardware and Software discussion

dell windows 8 laptop/ dell windows 7 desktop/ hp printer incompatible driver issues

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have a hp officejet 8500a plus all in one printer connected wireless to network.  ive always had several devices...desktop, laptops, and even my android phone connected to network and printer, all able to print preferfectly.  

 

recently purchased a dell xps windows 8 ultrabook. after connecting to network printer and trying to print, the issues started immedetialy and no longer able to print from any device.  

 

already attempted several different fixes from my desktop including (itcrowd turn off and on ) deleting all print drivers, hp software, reboots, reloading and updates with no success,  then hrs  on phone 2 different days with hp tec support with no success and only suggestion call dell.  another day and hrs on phone with dell.  issue still not fixed

 

tried again myself.  what discovered so far...desktop is dell windows 7, laoptop dell windows 8.  if i delete printer drivers/software from both PCs, reboot everything (printer, router, modem, computer) and reinstall on desktop w windows 7, printer works fine on desktop, so then install printer software on laptop windows 8 and no more working printer...error message on laptop, driver conflict message on desktop.    go thru whole delete, reboot on everything and this time reinstall on laptop first...printer works on laptop only, so now also reinstall on desktop and again unfunctioning printing.  as a side note, had a lenova windows 8 ultrabook and no issues with printer desktop compatibility. so dont think it is completly a windows 7/8 issue

 

tried to convince both hp and dell support there is an obvious compatibility issue with drivers on dell windows 8 laptop and dell windows 7 desktop but no one can fix.   please help!!!!  have huge med exams and need all systems working properly asap

 

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